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Vinesse Reviews Summary
Vinesse has a rating of 1.6 stars from 317 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Vinesse most frequently mention customer service, credit card and wine club. Vinesse ranks 101st among Wine sites.
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I got their first offer of wine - 6 bottles nice selection. I called to cancel the next shipmen but they said I was too late. They shipped the next shipment - 3 selections 2 of each one and the total cost $144.06 - That works out to $24.00 a bottle. Totally unhappy and feel that I should warn people. I cancelled on the 20th of February which they would not accept. Just received the wine today 3/6/2018. Other wine clubs have much better selections.
Their NRA association should be enough reason to boycott them. But if you need more consider the nature of this scam:
A] despite 4 notices they refuse to cancel & sent me $144 shipment for only 6btl.
B] original shipment came damaged with the box open with no wine opener.
C] wines are mediocre at best.
Worst customer service, bad wine, high price, not able to cancel, no refunding, worst wine company ever.
Hello Jimmy!
We never like to hear that members have had a bad customer service experience. We also have a satisfaction guarantee for wines that you did not enjoy. We will be reaching out to you to attempt to better assist you. If we are unsuccessful, please feel free to contact our customer service dept. at 1-800-823-5527, Monday through Friday, 6:00am - 4:00pm PST. We look forward to speaking with you!
Discounted and discontinued wines sold at premium prices. Save your money. You will get better quality at lower price at Trader Joe's.
Hello Sam!
We apologize that you were not please with the wine your received. We understand that wine is a very subjective experience, which is why we offer our satisfaction guarantee. We will replace any wine you did not enjoy within the first 45 days. Please contact our customer service department at 1-800-823-5527 for more information, Monday through Friday 6:00am - 4:00pm PST. We look forward to assisting you!
No customer service on weekends... I do not trust them and will not do business with them. It looks like most of their reviews are really bad.
Hello Chris P.
We apologize if you attempted to reach us over the weekend. Our customer service hours are Monday through Friday, 6:00am - 4:00pm PST. You can also email us 7 days a week, 24 hours a day at support@vinesse.com. We look forward to assisting you!
Sure if this is even a real company or if theyre just adding a label to bad wine. This stuff is horrible, you would be better off drinking motor oil
Hello Tom R.
We apologize that you were not please with the wine your received. We understand that wine is a very subjective experience, which is why we offer our satisfaction guarantee. We will replace any wine you did not enjoy within the first 45 days. Please contact our customer service department at 1-800-823-5527 for more information, Monday through Friday 6:00am - 4:00pm PST. We look forward to assisting you!
I signed up with United airline offer with points but never received and they claim that I never sign up through UA webisite. That is lying.
Hello,
Thank you for your feedback. We would like to apologize for any inconvenience in this matter. We are unable to locate your membership with us with the information provided. Would you please send us a message with either your member number or your phone number on file as we would like to resolve this issue for you.
I ordered the sampler box of 8 bottles of reds, then checked the reviews. Mistake. I called and then emailed my cancellation the next day. Got a cancellation number. Now one day later the wine is being delivered from California to Ohio in one day. I will be working with American Express to get this charge expunged. Stay away.
Thank you for your feedback. We would like to apologize for any inconvenience in this matter. When an order is processed, we try and ship the items as soon as possible and generally quote 5-7 business days for shipments going to be delivered in the Midwest. If your membership was cancelled and you received a notification that the shipment was to be delivered the next business day, simply don't accept the shipment and have it sent back to us. We can issue a refund once the item is returned back to our warehouse. If you're not able to refuse the shipment, the courier tries to deliver the shipment 3 times and then will automatically return the shipment back to us. Again, we apologize for any inconvenience in this matter.
When I joined this wine club they advertised wine would be $12-$16 per bottle. When i received the bill for 6 bottles the cost was $155.00 included was the following
Wine $96.00
Shipping $25.00
Sales tax 8% (interesting because I live in a state without sales tax)
Surcharge 17.00% (said this is because wine is difficult to ship.)
The wine was OK at best, Not worth it
Hello Douglas,
We appreciate you providing us with your feedback. We sincerely apologize for any inconvenience we may have caused you. We stand behind every wine we sell and back this with our Vinesse Satisfaction Guarantee. While taste in wine is uniquely personal and can vary widely among individuals, all the wines we feature exceed our high standards of quality and value. If you are dissatisfied with a wine, please contact us within 45 days of your purchase to arrange a replacement. Wines being replaced for your satisfaction are added to your next club shipment to avoid additional shipping fees. We would like to offer a solution for your issue as soon as possible. A representative in our Customer Support Center would be happy to get this done for you. The phone number is 1-800-823-5527 and our hours of operation are Monday - Friday 6:00 AM - 5:00 PM PST. We look forward to hearing from you, have a great day!
Not only is their customer service pitiful, their wine leaves much to be desired. My initial thought behind this review was to focus on the bait and switch advertising deeply imbedded in the fine print, however the fact remains that their deception is spelled out in their contract. Therefore, I will focus on the quality of the wine that they produce. The first shipment was barely palatable and the second shipment was simply awful. I implore consumers to simply stay away from this company if you desire good tasting wine. In addition, do not expect their customer service team to be knowledgeable about the intricacies of their vineyards and their process of wine making. I am a strong proponent of you get what you pay for however in this instance you are getting poor quality for a high price once the fees are included. Heed my advice, stay away from this company.
Hello,
Thank you for your feedback, as it will help us grow as a company! We apologize if you weren't absolutely thrilled with some of the wines that were sent to you! Our wine directors do their very best to try and pick out the cream of the crop when it comes to wines for our members! We do have a satisfaction guarantee for every bottle that we send out. We will replace any wine you aren't satisfied with within a 45 day period, at no cost, in your next wine club shipment. If you don't have an upcoming wine club shipment, you can still take part in receiving replacements, we just ask that you cover the shipping cost for the replacement bottles. We'd be happy to get this process started for you if you would like. A representative in our Customer Support Center would be happy to get this done for you. The phone number is 1-800-823-5527 and our hours of operation are Monday - Friday 6:00 AM - 5:00 PM PST. We carry wines from all over the world, and we're sure we can find some selections that you will find delicious and delectable! Thank you for choosing Vinesse, cheers!
I have bought some wine from this Vinesse Wine-Club. The wine wasn't bad, but wasn't exceptional either.
The problem I had was that they automatically send you a case of wine and charge your Credit Card without any notice.
You can refuse the wine but they will only refund part of the charge, that is they will deduct the shipping cost and impel a restocking fee.
So all these promises "if you are not 100% happy we'll refund" are bogus.
My advice: Stay away from these clubs that automatically send you shipments.
"Satisfaction guaranteed" for Vinesse means: NOTHING
Hello,
Thank you for providing us with your feedback. We would like to apologize for any confusion in regards to our satisfaction guarantee, which differs from a money-back guarantee you had cited. We stand behind every wine we sell and back this with our Vinesse Satisfaction Guarantee. While taste in wine is uniquely personal and can vary widely among individuals, all the wines we feature exceed our high standards of quality and value. If you are dissatisfied with a wine, please contact us within 45 days of your purchase to arrange a replacement. Wines being replaced for your satisfaction are added to your next club shipment to avoid additional shipping fees. We do offer different programs in regards to our wine clubs. One of which sounds like it would be better suited for you, our Preview Mode. You're sent out an email featuring 6 wines, based on the feedback we receive from our Rate It system. You can choose to accept the shipment including the featured wines, decline it all together, or customize the shipment by adding in or subtracting other wines of your choosing. This sounds like something that would fit your wine needs more positively. If you're interested in this club, one of our representatives would be happy to assist you with any questions you may have. Cheers!
Regarding the wines themselves, the quality was moderately ok, but was overpriced through Vinesse as I saw many of the same wines in local stores for significantly less per bottle. My first shipment was better than those that followed. The quality mostly declined the longer I stayed in the club. In addition to this, about 6 or 7 shipments were returned over the last 6 months without any attempt at delivery. It took numerous calls to get them to credit the charges for these. I called both the shipping company and Vinesse many times as well as trying to resolve via email with Vinesse. The last email from Vinesse restated in no uncertain terms that they have no control over their courier not attempting delivery and they are unable to offer shipping via any other shipping company. At this point I would not rejoin the club for any reason as it was way too many headaches and no results for expensive so-so wines that were sometimes delivered and sometimes not.
Hello,
Thank you for your feedback. We're very sorry to hear about the delivery issues you were having with the courier. We would like to look into this further for you as this doesn't follow our instructions for said couriers. We aren't able to locate your membership with the information provided but would like to find a resolution for you. Could you please provide me with any additional information you can regarding your membership?
I thought the wine was awful. Out of the 6 initial bottles I could tolerate 1 of the bottles. I did not have the problems everyone seems to have had with customer service. I was, however, charged $260 for my second shipment. I called immediately and asked what the price was for. Customer service did fix it right away, but I have to wait weeks for the refund. I'll be interested to see if I actually get it. For the wine they sell, it is not worth the price at all. Even Costco's cheap wine is far better than this wine
Hello,
Thank you for providing us with your feedback. We're sorry to hear that the wines you received hit short of the mark. Our goal as a wine provider is to ensure that our members are able to thoroughly enjoy any wines that we send out, whether that be accompanying a dinner meal or enjoying a glass or two at a social gathering. We do put a great deal of care and consideration into the selection process when choosing wines, but we realize wine is a completely subjective experience, and we want each and every one of our members to be absolutely content with every bottle. For that reason, we offer a satisfaction guarantee and love when our members make use of it to ensure they're enjoying their selections! Our members' satisfaction with the quality and value of our wine selections is our highest priority. I can check on the status of the refund for you if you can provide me with a member number or some other information so that I can access your membership (I'm unable to with the information provided).
Stay away
They are daylight looters
Never had a this much bad experience with those guys
Very very bad
Hello,
Thank you for providing us with your feedback. Would you mind elaborating on this so that we may find a working resolution for you? We're unable to locate your membership with the information provided and would like to look into this for you.
I signed up through my MileagePlusExporer card. I'm a wine lover and the offer was 2,500 miles when you sign up with Vinesse and 4,000 additional miles AFTER the second shipment. After the second shipment was on it's way and I had paid for it, I called Vinesse and cancelled. The first 2,500 points were in my account and after a month and a half still no 4,500 miles. I just spoke with Vinesse and they said since I didn't keep my account active 21 days after my second shipment I would not be receiving the 4,500 miles as advertised. Total scam and fine printed me. Go with a different company that doesn't try to fine print you. I
Hello,
Thank you for providing us with your feedback. We would like to apologize for any misunderstanding regarding the miles promotion you enrolled into with us. Our goal as a wine service provider isn't to cause confusion with these promotions, as we do try and make the information known prior to an enrollment. We do show that the membership was cancelled online through the Member Service Center before you had reached out to us via telephone in regards to the miles inquiry. Again, we would like to apologize for any misunderstanding in regards to the promotion. Had the cancellation occurred over the phone or with a rep over our Livechat feature, this information would have been disclosed to you prior to a cancellation being completed and we would've offered to place a hold on any/all shipments instead of cancelling, as you can hold shipments for up to 6 months at a time. We would like to thank you for trying us out, and hopefully with this information you may consider us in the future. Cheers.
I understand you always need to read the fine print with these promotions, but Vinesse is extra shady in their non-disclosure. The first shipment is $41.95, but the second will be $133 AND if you're excited about the AAdvantage miles promotion, you will need to wait 21 days AFTER the second shipment. This means you will also get roped into at least one (possibly more) holiday 'special shipments' that cost considerably more. NOT WORTH IT!
Hello Luke,
Thank you for providing us with your feedback. We would like to apologize for any inconvenience in this matter. While we do ask our members to remain active for 21 days from the shipment date of the first two (2) shipments, you are able to place your account on hold at any time for up to 6 months. In addition, we offer different shipping frequencies than monthly as we do understand that everyone has different wine needs. All of this can be managed through your Member Service Portal on our website, with a call to Customer Support, or via email/live chat. Again, we're sorry to hear that you didn't have an optimal experience while you were with us, but we hope that this information sheds light for others on how to manage their wine club membership. Thank you for choosing Vinesse, cheers!
My review is about how the business operates and not the wine. I was never told that someone would have to be home to sign. I knew I would not be home to sign when they only deliver to my house in the middle of work days. Then they charged me a 15% "restocking fee" when UPS couldn't deliver. They should have been upfront about that. It is clear that they know this is a problem and deliberately chose to hide it. That is why they get 1 star from me. This is an easy problem to fix and I hope they choose to do just that. Vinesse, you make to make it obvious to anyone signing up that they must be home to sign for the deliveries. See, it's easy.
Hello Jeff,
Thank you for providing us with your feedback. We sincerely apologize if any information was missed in the enrollment process as this is not our aim as a wine service provider. We're glad that we were able to reach out to you and find a resolution for this matter. We hope that you may consider us in the future for any of your wine needs. Thank you for choosing Vinesse, cheers.
I ordered some wine and and it took them 6 weeks to deliver it. In the meantime i cancelled the next order since it would give me too much wine on hand. I just checked my United Mileage Plus account and found my points were not credited. In short "Edmund Peterson" tell me I cancelled before 21 days from shipment were up. Thus I lost all my points. I could not find any 21 day reference for cancellation. The point is cancel the shipment or the "club" membership. They will err on their side. Do not order from this outfit. They lie!
I just ordered wine from Vinesse for the first time and absolutely loved every drop that hit my tongue. Worth every penny. Dont ask, just order some and try it for yourself!
Hello,
Thank you for providing us with your feedback. We put a great deal of effort and time into each and every one of our wine club shipments. We're enthralled you have enjoyed the selections sent to you thus far! Thank you for choosing Vinesse, cheers!
I had their membership, placed an order once and then cancelled the recurring delivery. Thought they kept sending me all kinds of promotional offers in mail. And as much as I didn't care for their wines I accepted an offer of 6 bottles + 2 bottles as a gift for $49.99. Instead I received 6 bottles and was charged $125!
Customer service told me that I was not eligible for that offer that they mailed to me because I had previously had the membership! They offered to refund minus the restocking fee if I ship the bottles back. But this way I'm just loosing $40 for nothing! The representatives (spoke to 2) were not understanding of my disappointment and just kept repeating their policy. I do not recommend this company.
P.S. The wines themselves aren't anything special at all. Can find better deals in your local stores.
Hello Nadia,
Thank you for reaching out to us and providing us with your feedback. We are unable to locate your membership with the information provided, but we would like to find a working resolution for you. Could you please message us any details including membership information (Member number, phone number, address, etc)? We would like to apologize for any inconvenience in this matter, as this is not our intentions as a wine service provider.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for providing us with your feedback. We would like to apologize for any confusion in regards to the promotion you enrolled into. The offer is for 6 bottles on a monthly basis (can be customized) in exchange for American Airlines miles. Our goal as a wine provider is to ensure that our members are able to thoroughly enjoy any wines that we send out, whether that be for the casual wine drinker or the die hard connoisseurs. We do put a great deal of care and consideration into the selection process when choosing wines, but we realize wine is a completely subjective experience, and we want each and every one of our members to be absolutely content with every bottle. For that reason, we offer a satisfaction guarantee and love when our members make use of it to ensure they're enjoying their selections. If you come across a bottle that you feel is under par to your preference, please let us know so we can take care of you! In regards to your 2nd club shipment. We ask members to make alterations to the shipments prior to them processing to avoid them being shipped out. We apologize for any inconvenience in this matter, as we do try to make this information known. You can simply not accept the shipment and return it back to our warehouse for a refund. We would like to thank you for trying Vinesse, cheers.