Vinesse

DO NOT USE THIS COMPANY! THEY WILL SHIP YOU WINE WITHOUT YOUR AUTHORIZATION, WHEN YOU REFUSE THE UNEXPECTED SHIPMENT AND ASK FOR A REFUND, THEY WILL DEDUCT SHIPPING COSTS AND A 15% RESTOCKING FEE FROM YOUR CREDIT. A REAL SCAM! MAKE SURE YOU KNOW WHAT YOUR SINGING UP FOR!

Two issues. My cart check out was a promo price but I got charged $177. I later tried to cancel the subscription but NEVER got a response from their customer service.

Joined the American Cellars club which is part of Vinesse. Introductory bottles of wine were good, so decided to stay with the club. The second batch of 6 bottles had 4 decent and 2 bad wines. Third shipment had 4 bad wines and 2 good. They also double shipped an order and charged me twice. I had to call Vinesse and stop payment for their error, and have the double shipment cancelled. Then they sent a letter on April 7th, stating that I would be charged a $30 yearly fee due to a new California law. Before receiving any more shipments I cancelled my membership on April 14th. They still charged my credit card for the $30 membership. I called and they refused to reverse the charge. I RECOMMEND THAT YOU DO NOT BUY FROM VINESSE! Besides the hassle and errors of using Vinesse, I found the wines to be over hyped, and I can find better wines at a better price locally.

After an initial purchase 'deal,' I didn't hear anything from Vinesse for 2 months. Since my wife and I are retired, we are often away from home. When we returned from a roughly 2 week road trip, we found that UPS had tried 3 times to deliver a half-dozen bottles of wine (cost with delivery charges, over $120), held the wine for a few days and returned it to Vinesse. I was shocked when my charge card was billed for about $40, for a wine I didn't specifically order, which I never saw, didn't expect, and was returned to seller. This was supposedly a return delivery charge and restocking fee.
Vinesse had my cell phone number and could have either texted me or left a phone message some time during the 2 weeks we were away and we could have either had UPS hold the wine longer for a small charge, or returned earlier, since we can set our own schedule. None of this was done. When I called Vinesse on this, their rep stated that in the literature sent with the original deal, this return/restocking information was stated (true). When stated that I didn't even know that the wine was coming, they offered to send another 6-pack (for the same $120+) but absolutely refused to refund or credit the $40, simply restating their written policy. Fortunately, when I disputed this with my credit card company, the nondelivery charge was removed, but their customer rep was absolutely dedicated to getting the company that money. After the discussion with her, I immediately cancelled my membership. The only good thing I can say about these guys is that their wine quality is actually pretty good, but service is really bad!

BEWARE!
I am very disappointed in Vinesse and the way they do business. I had enjoyed their wines and was comfortable with going online to delay or cancel a shipment, but in December I was looking at my checking account balance and there was a $268.00 charge pending on my debit card from Vinesse. I called Vinesse and they claimed it was a Christmas "bonus" shipment. It was a bonus alright... to Vinesse. I had not ordered the wine and it was not part of my agreement. It was also approximately $100.00 more than I usually spend on a shipment. They claimed to have sent a mailer prior to shipping the wine that I was supposed to send back if I didn't want it. I did not receive a mailer and that practice was not what I agreed to in joining the club. I was told they could not cancel the order since it had already been shipped, but I could refuse the order when it was delivered. They sent me an online form to complete requesting a refund and I was told it would take 7-10 business days to see my refund. That was on 12-23. On 1-6, I get an email that I was entitled to a credit minus shipping, which was more than $20.00 and it would take 7-10 additional business days to show up in my account. I have disputed the shipping charge, and I will by no means do business with a company that uses these unscrupulous tactics to make a dime.

SCAM Alert, I registered to this service as offered by Delta Airlines and was VERY VERY disappointed, the selection on wine is CRAP and the "Shipping Charges are RIDICULOUS! I ordered 2 bottles and got charged $57.00 out of wich 17 were Wine and $30.00 for Shipping and Handling. Fortunately I was able to stop the 3rd Shippment because they charge $15.00 per bottle shipped! So You end up Paying a total of $26.00 dollars for a crap quality bottle of wine! Save yourself the hassle, on any supermarket for $26.00 you can get a SUPERB Bottle of Wine

I purchased an introductory offer from Vinesse (8 bottles) for $39.98. I sent a check to avoid them later charging my credit card for unwanted shipments. A month or so later I got an email advising that a new shipment was being sent. I immediately called customer service and told them to cancel that shipment. They said "too late, it shipped yesterday". I had not been notified before and had no opportunity to decline! I told them I would not accept that and would refuse the shipment, which I did do when it arrived. I also formally canceled my "wine club account". When my next bank statement arrived there was a charge from my checking account paid to Vinesse for $137.71! I complained to the bank and they are working on it. A few days later Vinesse emailed me to say they had credited "my account" for $96 that I could use to purchase wine! Apparently they had charged me for shipping the refused wine shipment both directions to the tune of $40+! If there happens to be a class action suit against Vinesse, count me in!

VINESSE asked me for access to one of my credit cards as a part of participating in a monthly shipment of wine and I approved a 6 bottle per month program and the resulting set charge to my credit card. This month VINESSE doubled my shipment and doubled the credit charge amount without my approval. Subsequent calls to VINESSE customer service indicated that VINESSE has evidently sent out a letter about this double shipment and because I didn't say no, VINESSE says they were legally allowed to make the shipment AND double the amount being charged to my credit card. I know what it feels to be robbed and this feels EXACTLY the same without the gun!

I received an offer from UA two months ago saying that I can get 2500 miles for $49. So I signed up for the membership. After a while, my boyfriend who lived in the same apartment with me also signed up for the membership. We just noticed today that they sent my boyfriend the second shipment with the charge of $123. The weird thing is that his account has no miles. We contacted the customer service. The staff said that they have a terms"Enrollment miles and discounted introductory wine offer limited to one per household." I return to the promotion website and couldn't find it in anywhere. Then I found "terms and conditions" with a link. After I click the link, I found this sentence. This is fraudulent advertisement! They didn't even put it on the promotional page. Everyone please be aware of this. And the wine is not good, especially for the second shipment. $123 for 6 bottles of wines. You can get a better deal at other wine club. We both canceled our membership and will never buy wines from this club!

Clicked on Hawaiian miles offer. Read every fine print. Placed order and was given zero information during the process or on the receipt that the offer I selected did not qualify as apparently I was a repeat customer and therefore would be not valid but decided to just go ahead and complete the purchase AT TRIPLE THE PRICE of the offer I selected. Called immediately after seeing the large $$$ hold on my CC and they refused to cancel the order even though it was only "in processing". I therefore can clearly characterize these guys as CROOKS! Think you can just refuse shipment? Guess again, they also use aggressive shipping agents who slam on door for minutes and pound doorbell repeatedly to get you to accept shipment by just opening the door... and then will put it down, leave quickly and call it delivered with no signature!
In the end, working with the BBB, sending proof of emails, image captures of the offer and lots back and forth dialogue refuting their lies, I finally got these scum bags to concede the offer and refund my $$. Never again. Avoid the hassle and look elsewhere.

I signed up through United Mileage Plus for the Vinesse Wine Club and received two orders. I found the wines were overpriced compared to the quality, and was discouraged to find that none of the wines are available in the open market, signalling to me that these are relabels of some other brand. I cancelled my membership. Before I cancelled my membership, I was curious to see what the sparkling wine program offered. However the only way to see the total price on the website is to 'join the club'. So, I click the button to join and see the cost with taxes and shipping and realize that it's ridiculously overpriced. So I immediately cancelled my membership. Moments later I receive a cancellation confirmation email. Then, three weeks later a half case of overpriced sparkling wine lands at my door. I notified them of the mistake, I'm sent an email stating that I can 1) return the wine at my own expense 2) will be charged a 15% restocking fee, and 3) will be issued a credit, not a refund.

Beware that their 'guarantee' is a lie. They state "No Strings, No Commitments. We want you to enjoy your experience. Because we know that when you have a great experience, you'll let your friends and family in on the secret.
Whether you're a new enthusiast or an experienced wine lover, we know you'll appreciate our value and convenience. We like simple."

The secret is this company is a scam, leveraging the good brand of American Airlines, Hilton, and United Airlines to dupe customers.