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Brent B.

Kent, WA

Contributor Level

Total Points
80

1 Review by Brent

  • Vinesse

12/28/20

I purchased an introductory offer from Vinesse (8 bottles) for $39.98. I sent a check to avoid them later charging my credit card for unwanted shipments. A month or so later I got an email advising that a new shipment was being sent. I immediately called customer service and told them to cancel that shipment. They said "too late, it shipped yesterday". I had not been notified before and had no opportunity to decline! I told them I would not accept that and would refuse the shipment, which I did do when it arrived. I also formally canceled my "wine club account". When my next bank statement arrived there was a charge from my checking account paid to Vinesse for $137.71! I complained to the bank and they are working on it. A few days later Vinesse emailed me to say they had credited "my account" for $96 that I could use to purchase wine! Apparently they had charged me for shipping the refused wine shipment both directions to the tune of $40+! If there happens to be a class action suit against Vinesse, count me in!

Tip for consumers:
Avoid Vinesse at all costs!

Products used:
Wine

Service
Value
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