vidaXL US

My item came with instructions that were detailed in letters. All the parts of my item (an outdoor pergola) were labeled with numbers. There was no way to decipher the instructions. I had to pay someone the same as the cost of the pergola to put it together, since it was impossible to figure out. After reaching out to customer service there was absolutely no solution or concern. More of a "good luck to you!"

Pretty decent prices but my item was damaged a bit when I got it. It was not from shipping because it was packed very tightly in Styrofoam so it was damaged before it was packaged. Not a huge deal as I can use it anyway.

It was simple to order and received the item quickly. Only thing I am not happy about is the rubber piece that goes around the base was off when I received and although I try to put it back it continues to come off

I'm still waiting for the rest of my order. We received one box right away, and then realized it was just part of the order. Now here it is going on week 3... still have not received the rest of the order!

Never received package. Vidaxl wanted me to go through the neighborhood asking my neighbors if they had the package. My nearest neighbor is a half mile away and I am 72 years old. They know where I live and would have brought it to me if they had wanted me to have it.

I ordered a rabbit hutch for my rabbit. The rabbit hutch was delivered within 5 days. It arrived undamaged and was of good quality. The price was good for the quality of product that I received. I had to return the hutch (to no fault of Vidaxl, I just realized that Casper, my rabbit was too large for this hutch after seeing it in person. Vidaxl was very helpful with my return and was prompt with my refund. Great place to shop!

One piece of wood was broken where the hole was drilled. The metal piece designed to hold the middle of the bench does not function well because several screws can not attach well to the cheap wood. I don't want to go through the hassle of returning. I bought new pieces at the hardware store. I bought the bench because I liked the design. I would have paid double or triple for good quality. Oh well. Lesson learned.

I order two door awnings. After I placed the order I noticed the receipt only had one line item. I waited for the shipment and only received one of the items. The price I paid was for two so I got ripped off. Will be filing a claim with paypal

Bought 2 chairs. Only had one problem.One of the chairs had a hole and nut missing where the arm attached to the back. Fortunately I had a metric nut that fitted the screw provided, and the tools and ability to drill and sink the hole to bury the nut. So I was able to fix it. I doubt if many people could.

My entire transaction has been great from start to finsh. John gave me EXCELLENT customer service and I LOVE my table! Everyone who sees it does too. It arrived way earlier than expected, as well.
Thank you, John, I appreciate you.
From the heart,
Laraine

I like the simplicity and look of the table. It is sturdy and sitting at the table feels comfortable. There is also a charming lightness to the tabletop as it is made of mesh. One can see through it and sees the ground. I bought the table for the garden and despite its large size it is not obtrusive, it fits right in. It is a part of the garden.

The table is beautiful. But the surface is not even and flat across. Because of the nature of the reclaimed wood, it is tricky to locate places on the table to set down a drink or vase. Still, it is a gorgeous table.

Loved it, loved it, loved it. At first I bought a chest for my living room but it was too small. The company provided me with a free shipping label. I found the best chest as a coffee table. Their company was the only place I liked for merchandise. The coffee table is made of durable wood that was refurbished with these beautiful colors with in. I just purchased the end table to match. I can't wait to receive it.

Excellent product but with deficient instructions. We like the table very much, but expected the top to fold flush against the legs of the table for storage. The design doe not allow the top to completely fold flush against the table legs.

We placed the order on 10/27/19 with the delivery date to be 11/1/19 and we still haven't received the item. I have called twice with no real answer on when I would receive it, and when I asked to check with Fed Ex they said it couldn't be tracked. This was our first experience with this company and I am sorry to say, not impressed.

My desk is a lovely addition to our home. Very nice and sturdy. It Fits just right in the small space I planned to put it. Farmhouse, Queen Anne and Classy all in one. Repurposed Real Wood A plus plus! I love it!

The box was the original cardboard box from the supplier in Vietnam who manufactured the product.
Once the box arrived, it was completely shredded. Parts of the box were hanging down.
Luckily all parts of the product were still inside the remainders of the box. However, some piece of the lounger took damage.

I like this company and their products. I purchased an outdoor lounge. There was a simple issue and they fixed it immediately. Next year when I replace my pmastic outdoor furniture I will use them and buy acacia. I love the look and the comfort.