vidaXL US

This is not a reputable company. I stayed on the phone trying to get a return label to take to the UPS store. Just received a run around from 2 people. All they did was lie to me. Of course, I was told lthat they are emailing it to me and I sat by the computer hitting yhr refresh button. You are then put on hold forever. I was then told they would schedule a pick up that did not need a label. Put on hold again and this time no one came back on the line for over 1 hr. I am going to the NC attorney general's office about this company.

Just received my vidaXL Triple Wheelie Bin Shed Anthracite 90.2"x30.7"x47.2" Poly Rattan.
Installation sheet is missing some important steps. After I get in contact with VidaXL they reassured they will make updates to the contents to make the installation easier. The overall quality is ok but I experienced some issue with the main structure especially with the screws used to close the top covers. After the installation is complete the overall structure needs to be adjusted a bit to make all alignments you need for the front and top covers to close properly. Customer service was very responsive to my concerns and gave me also a partial refund to compensate some of the issues I encountered.
My advice is to take your time for the installation and have someone with skills in assembling similar things.

I sent a picture of the garbage can shed that I bought which was not functioning. I've asked to get a refund and the customer service wants me to disassemble the huge product and put it back in its original box and haul to the UPS store and return it to them in its "original" form in order to get my money back. This is almost impossible since I spent more than three hours to assemble the product. When I told the customer service that I can't do that the answer was we are sorry but that's the way it works. I don't know what to do with this broken product. Very very disappointed at the product but more than that at the dismissive customer service.

I ordered a desk from VidaXL a few weeks ago. It arrived very damaged and also missing parts. I was told that they would arrange for a time with me to pick it up and then would send me a new one. On two various days they planned with me a pick up day during which I had to stay home all day, as the package was supposed to be picked up from me between 8am and 5pm. Both times, nobody ever came. I was not given any sort of refund. A huge waste of my time and I also still do not have a desk now which I had planned to get at the time I needed it. I cannot contact VidaXL by phone because their number does not work! If this was a respectable company they would offer me a full refund for wasting 2 days of my time (while I was waiting for their promised pick up of the damaged desk) and also for having to repackage the product myself and for going weeks without the item I have paid for. Instead, I have now been told to send it back myself. I live alone in a city and have no car and the package is too heavy for me to handle alone. I am extremely frustrated and do not recommend Vidaxl to anyone.

I recently ordered a pool cleaner from vidax.sk (the local website) i was a little apprehensive as i had not heard of them before. However they were the cheapest by far for what i wanted and gave them a try.
I was very, very happy i did, i received a confirmation email with a tracking number, when the parcel moved (dispatched from Austria), i got an update, and a call from the courier on delivery day. I was completely happy with the service, and the product. Excellent.:-)

This was the worse shopping experience known to mankind. I am trying to return ONE ITEM and no one has been able to give me direction. It's been over 2 months of constant emailing with NO RESOLVE. I have been sent self addressed labels so that the package would be From ME and TO ME making it impossible to send back. I have communicated with at least 15 people who can't seem to get one thing right, ‘how to return an item'. They even made an arrangement to have someone pick up the item and then said they do not have that service. NEVER AGAIN. I am working to make their incompetence public.

First item was left by carrier in the rain and package/item was saturated w/water, item was ruined. Contacted vidaXL -I'm unable to download pics to send via email which was a requirement and they couldn't send me a number to text pics to I was unable to return. I then told them to remove my profile/info from their site and then they offered to credit the $10 item. The item had taken several weeks to arrive anyway and was charged for it immediately upon winning the auction. Between long delivery time and the hassle w/my very first purchase I only give them 2 stars as eventually they offered to refund the $10 - told them to keep it and though I couldn't remove my profile I deleted what info I could.

I purchased 2 tents from them. One I returned within the 30 days and 2 months later I still have not been refunded my money. The other tent I put up to see how it would look for my wedding and then had it in my garage until I needed to use it. When we went to use it on my wedding day the poles bent in and wouldn't support the tent. When I contacted the company they offered me a $35 refund or to replace the broken parts, which aren't in stock and they don't know when they will be back in stock. I paid $152 for a pile of junk and $88 never refunded. Not worth it. Do not buy. I wish I didn't!