Victoria's Secret

I MISS THE CLOTHING LINE... I was an AVID shopper of theirs. I used to love getting their magazines in the mail... now I get nuthing. Or barely any... I still love them. But its not the same without the sexy office wear and out and about wear. DAMN I miss that... VICTORIA S... please bring it back. A girl needs more than sexy lounge wear and undies. Lol BUT THE SITE IS GREAT THO as well as in the store. I have a millioin and one items from them. And the shoes... omg. NO WORDS except hot hot hottttt when they used to have the real sexxy ones... Especially Collin Stuart... ooooo. Lol

I purchased two items online. The quality of the bras is amazing. The materials used to manufacture their products are the most comfortable I have ever had next to my skin. Nothing bad to say!

Not only has the quality of materials been horrible the past few years but the customer service has done it for me. Several missing items in my order. I called 8 times. Not a single associate would allow me to talk to a supervisor. Refused to remedy the situation. Refused to tell me the supervisors name. I was put on hold for over an hour most of the times I called. Still wouldn't allowed me to talk to a supervisor. Wouldn't tell me the name or location of the contractor i was speaking with. Lied to me for over a week about shipping me the missing items. This was my last straw and the last straw for my friends and family that also order from Victoria's Secret. I have never in my life had such horrible customer service and refused to send me missing items i paid for. It's obvious that the customer service has been outsourced to an incompetent business. In my decades of dealing w this company, I have never encountered this. Imagine being told that you can't talk to a supervisor, can't know their name, can't tell you the location or name of the business and that you will not get the orders you paid for. I am disgusted and disappointed. Don't order from here anymore. Head my advice.

Be forewarned the changerooms close 45 minutes before their advertised store closed hours. The staff lacked the initiative to inform their customers of this unusual (imo) retail practice.

They had Lotion n Mist for $6.95. When I went to check it. It popped up &19.95 over a $300 order. They are missleading. I will never order from this company. I rather order from BATH N BODY WORKS.

LIARS! FAKES! PHONIES! N A RIP OFF

PEEDY,

I've been a faithful customer for ten years. However the last 2years I've seen a terrible turn. Last year, everytime I ordered enough to qualify for a free product(which us why I ordered in the first place)they were out. Now I ordered $400worth of merchandise, returned 3pair of phs vecuz of the poor quality, and do u know what I was refunded?$7.48! Off $150worth of returns! Msg me for proof! Its all the name.it has become a, ripoff

UPDATE: it has now been 27 business days. Still NOTHING. I will absolutely NEVER BUY from VS again! Stole my money.

In April 2019 I purchased a few items from VS and returned them in store 5/2/2019 and I have not received the credit back on my credit card yet. I have called multiple times and have probably spent at least 3-4 hours talking with them over the past few weeks and every time I call I explain everything to one person and they transfer me to someone else and I explain again. At least 4 times. Plus I get a different story about how long it should take every time I call. They were unable to locate my items even though I have a confirmation email and receipt (that I got from the store when I returned them) that says I will get the credit back in 3-5 business days. Finally the last time I called they said they processed it and have my items but I still do not have the credit on my account. I have contacted the bank with my card and they are turning in a dispute to VS. It has been 19 business days at this point and VS cannot confirm that they even have my items (some of the people I have talked to at VS say they have them, others say they dont...). This has been beyond ridiculous and will definitely effect any purchases I make there in the future. I have been a very loyal customer until now. Oh and by the way, in the mean time I've had to make a payment and am now getting charged interest even though I will own them nothing after my return. Ridiculous.

Hannah was very helpful with finding the most comfortable sets of bras. It was my first set of bras from Victoria Secrets so it was nice having someone thoughtful help.

It is so difficult to log in and make a payment, just to create or active a card it's so aggravating. They don't make it easy, not able to pay inside the store