c m.

UPDATE: it has now been 27 business days. Still NOTHING. I will absolutely NEVER BUY from VS again! Stole my money.

In April 2019 I purchased a few items from VS and returned them in store 5/2/2019 and I have not received the credit back on my credit card yet. I have called multiple times and have probably spent at least 3-4 hours talking with them over the past few weeks and every time I call I explain everything to one person and they transfer me to someone else and I explain again. At least 4 times. Plus I get a different story about how long it should take every time I call. They were unable to locate my items even though I have a confirmation email and receipt (that I got from the store when I returned them) that says I will get the credit back in 3-5 business days. Finally the last time I called they said they processed it and have my items but I still do not have the credit on my account. I have contacted the bank with my card and they are turning in a dispute to VS. It has been 19 business days at this point and VS cannot confirm that they even have my items (some of the people I have talked to at VS say they have them, others say they dont...). This has been beyond ridiculous and will definitely effect any purchases I make there in the future. I have been a very loyal customer until now. Oh and by the way, in the mean time I've had to make a payment and am now getting charged interest even though I will own them nothing after my return. Ridiculous.