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Victoria's Secret Reviews Summary
Victoria's Secret faces significant challenges regarding product quality and customer service, with numerous customers expressing dissatisfaction over declining standards in their merchandise, particularly underwear and bras. Many reviews highlight issues with online orders, including delivery delays, incorrect items, and inadequate customer support, leading to frustration and a loss of loyalty. Despite some positive feedback on specific products, such as fragrances and customer service interactions, the overall sentiment reflects a growing discontent with the brand's reliability and responsiveness. To improve its reputation, the company must address these critical concerns and enhance the quality of its offerings.
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Their quality isn't that good anymore for both bras and panties their shipping is overpriced just like the products 8$ to ship one panty and took them 5days just to ship my item to me not worth it im done shopping there
Ordered 2 bras which took 3 weeks to deliver. They have arrived and don't fit. I need to return them which is supposed to be free returns but the site won't allow me to access the returns label. I'm not allowed to return to the store either. Total joke and I'm quids down. Definitely won't be using this company again! So mad I'm off to trading standards
Great place to buy from with great perfumes :) They are always helpful and good to talk for sizing.
They are overpriced sometimes...
Today I tried the chat service because my coupon was not accepted for a current order that I was trying to proceed with at my checkout. I asked if they could deduct the "free panty" coupon, or possibly merge my order with my previous order that I had made only minutes prior, and add the "free panty coupon" to the total order. Instead of telling me that they could no longer do anything about my already posted order made moments earlier, Philip, the sales associate, took the price off of the previous order where I ordered numerous panties, thus making them cheaper, as opposed to my current order of just the one. Needless to say, I removed the one panty out of my basket. I wasn't going to pay the full price since I had already ordered numerous panties on the previous order. I don't know why he couldn't simply tell me that the order had already posted and that he could honor my current order. It's because VS wanted the cheaper way. As though their products aren't already overpriced.
Their clothes aren't made very well & they are so overpriced. I always have problems with their coupons & have to call customer service. Then they have trouble too. Gets figured out in the end. I do miss their catalogs. ;)
And they always get it right on the nail like the say, and are always so helpful and nice and really good to talk to and get some help if you need, I shop almost all my underwear from them online.
I love VS bras and clothing. The only downfall is they don't carry my bra size! I'm not a large chested woman at all, I wear a 30C, so it's disappointing that VS doesn't carry something for me! I love their PINK clothing line though, very cute and comfortable!
I've bought online and in stores.
In stores, the experience is great.
For the first time online, I got what I wanted and in less time than what I was expecting :)
I bought a perfume a few days ago and didn't like the scent. Unfortunately, I lost the receipt but wanted to do an exchange regardless. Was told by the cashier that an exchange would have been fine, but the package was open. I love Victoria's Secret, but I'm going to be more cautious about buying the perfumes because of their policy
I just received the Sexy Little Things collection bra / bra top things (not sure what to call them!) but they fit really good and seem good quality. Happy with these,
Love shopping at VS. Great quality. Items last a long time. Hope they withstand the bailout of anchor stores in malls.
They have really good deals all the time and I've never had a single bad experience with my orders. Love VS
Material is not the same much cheaper same price and not much discounts what's up with that,, the underwear doesn't fit the or feel comfortable like before I guess I buy it these days for the logo smh
I just received the Sexy Little Things collection bra / bra top things (not sure what to call them!) but they fit really good and seem good quality. Happy with these, very versatile
With free panties my wife love to shop here every month she got free panties. That' wife my wife can resist here to go shopping. Nice Quiet Smooth and clean places. And cheap products too.
Prices are a bit high but quality is great. Plus who doesn't love walking into such an all around sexy store?
All of my orders have been just as advertised and just as expected. I have had very positive experiences with Victoria's Secret. All of my orders have been correct, shipped rather quickly and received quickly. I have only had positive experiences.
Because some lack of quality of customer service and high prices I will give them 4 stars. But quality is very good and worth of money.
I use the service direct message recently. But I already had time to evaluate it at the highest level. A large number of prompts allows you to configure the service without any problems. A lot of tips. The necessary messages are automatically generated along with the sending. Over a short period of time, the conversion increased by 36%. This is very cool really!
This is my favourite online lingerie and nightwear store the loungewear is also very stylish and the quality is very good. I love it.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members