You will always get a refund, and in most cases keep an item that was inferior, or not matching the picture in the ad. Be sure to notify the seller, and if they give you a hard time or ignore you, open a case with eBay who will give the seller 3 days to reply then step in to help you. EBay then sends you a pre paid shipping label. Once the item reaches the original seller eBay give you the refund.