Victoria's Secret

The attitude to the customer at the highest level: friendliness, calmness, attentiveness, understanding and respect. Everything is excellent, the price, quality, service meet the real requirement of the buyer. THANK YOU all.

Don't even waste your time with this company. I've had a credit card with this company for 18 years and out of the blue the closed my account. They give you no warning, it just pops up on your credit report as closed. This is a card that I have had for years and use it here and there. Victoria secret decided that I don't use it to THEIR liking so they closed it. They try to bully people into purchasing more than they are comfortable purchasing. This is the type of business I do NOT want to do business with and you shouldn't either.

So you have a computer glitch, which you are aware of, and duplicate my $50. Order. Now I have to repackage and take it to the post office in order to get a credit? Great customer relations. I offered to donate the pajamas rather than be inconvenienced by your error, which I will again say, you were aware of. But you were not accepting of that solution, which by the way, other companies would gladly have suggested.
Thank you for great service.

I purchased two perfumes online because they were bogo free. The order summary clearly shows one of the perfumes is marked as free. Then I get an email saying one of my items is on back order, and I see they charged me another 52$ I go to the live chat asking why that is, and I'm told that items on back order to not apply to bogos? If that is so how are customers supposed to know what items are on back order? Also why was I allowed to use it as a bogo, why did it ring up that way, and why does it appear like that on my order summary? Then to top it all off Victoria secret double charges my shipping making it over 11$ for four items. Then they tell me I can't cancel the order because it already shipped? I will return the items, cancel my card, and never shop there again. Thanks Victoria's Scammers for nothing.

I have ordered plenty from this site over the years. They're nice enough, but the clothes have gotten cheaper & cheaper quality! I modeled for 11 years, so I know they clamp and pin the clothes to make the look good, then they use a very talented photographer, add gorgeous models and it looks great, right?! Then I order my size and I could've made it myself, but not with that cheap fabric! Waaay to expensive for cheaply made clothing! They've done what most huge monster companies do. Less quality for more money. I would never buy here again. The wouldn't even take my last item back. It looked nothing like it do on line and I'm lean & tall. Find somewhere else that won't take your money. That's more original too!

Love vickys but the shipping is out of this world have been a loyal customer for years forever angelshould get free shiping without entering a code given to us just by using our angel card plus the rewards should be handled as a gift card not another offer code i think al forever angels would agree

For many years, I thought their bras were beautiful and fit well. Some issues are pissing me off. My Angels forever status keeps going away. I thought once you earned it you had it a whole year to use, but I periodically check and I am back to VIP. Also, the panties are not comfortable and the few that have been are discontinued. I hate the the cutest bras come with a ton of pushup. I hate that the teddys and corsets come in letter sizes - some of us are short but busty and will never fit in a Medium or large with tiny cups. I hate that you have to wait weeks for rewards or the coupons in the mail. Either make the coupons with no expiration or email them, I have no time fo this system and getting tired

Delivery service is totally unprofessional. I ordered 3 packages in different timelines for delivery in Germany, none of them arrived. They were sent back to the sender after sitting for almost 1 month in France.
Although I asked constantly on what the reason for delay is and later why they were sent back without notifcation, there was no explanation. Service is frustrating and unreliable.
Never had such an experience before with any other company. Totally dissappointed!
(I am giving 1 star as otherwise my review won't be posted)

I have worn Victoria secret bras the pink brand since I was 12 years old, I am now 36. I love these bras and never had a problem with them. I recently purchased 4 bras and two of them have are all ready stabbing me in the chest, the wire is coming through. One of the clasps is broken. I have the reciept but since I cut the size tags out they won't let me return them. I paid good money for these bras and they haven't been worn but a few times. This is disappointing that they won't let me return the bras. I am not sure I will be shopping there anymore. Not to mention customer service was rude and the lady at Victoria secert was beyond rude and mean. It's sad after being a customer for so long to be treated the way I was. All I wanted was to exchange the bras.

I purchased a $30 gift card as a Xmas gift. When the recipient went to use it, the cashier told her there was nothing on the gift card. We called the customer service line as instructed and we're told the gift card had been used for an order that had been placed online. Problem is, it was not the gift card recipient that placed any online orders!. Customer service then said there was nothing they could do. We went back to the store with the receipt from the original purchase and again were told there was nothing on the gift card. They admitted they have been having problems with gift card numbers being stolen and used. But again, nothing they can do. I WILL NOT BUY FROM VS AGAIN!