Via.comReviews 67

Unprofessional organization. These people have taken the full amount from us against our trip to Singapore, and after canceling the tickets and our tour, only 50 % of the total amount has been credited to our account. We have in writing from their end that we can adjust the balance amount in our future trip, but now, when we ask for it, they are not replying to our calls or emails.
Praveen
*******727

Do not give them your bank details! After purchasing my tickets I was notified about several unauthorized attempts to pay with my card. I haven't used that card in months and the fraudulent attempts started within an hour after purchasing my tickets.

Besides, they booked my ticket with the wrong information I never filled in when booking, so the ticket is useless to me.

Plus they add an extra charge on top of the price of the ticket just before you hit Pay, you may not even notice it so you overpay and just get tons of problems instead of a holiday.

I want to complaint my flight in AirAsia, she hold me in airport sila'y, the reason she hold me is in my red eyes, but no doctors that time to look my eyes if positive. And she told me to comeback to get the medical certificate and i do it and I'm back to airport to bring my medical certificate it's negative result. And nothing happened to flight me

My flight was cancelled, and Lo! I was initially impressed they said they had refunded my money to the Travel Agent I booked with. However, the agent initally said they didn't have the money until I threatened legal action backed up with a via.com email when miraculously they did have...some. But no one will prove how much was returned to agent. Via.com refuse to tell me how much they refunded to the Agent & agent say its substantially below what was paid. So at present (nearly THREE YEARS LATER) I stand to lose a large %. And so it goes in circles. Cynical way to run a Cowboy business

Booked a flight for philipines the agent said I could pay deposit and if no luck I'd get it back I then found a flight cheaper the agent in question keep me on the phone over an hour trying to make me spend money and saying I did wrong for booking with a diferanypt company I asked for a refund and got told yes I could have one in ten minuets 5 hrs last first agent rang back and said I can offer you deal and you not getting refund DO NOT BOOK WITH VIA FLIGHT SCAMMERS

Biggest cheats via.com- they never Refund cancelled tickets; even deny receiving funds after RTGS # issued. In consumer court they shelter under perjury, hearsay, do not honour own agreements of refunds. This is a US California based firm Maharaja travels, entered India, seeing loop holes of Indian law- no punishment on perjury + others; Ebix again a US firm bought via.com in 2017 for US 74.9 m & both are cheating first time Indian pax s by online bookings, pocketing huge funds. 35,000 pax s hv been cheated so far!
J j singh *******781

Via sirf logo ko pareshaan krta hai & koi properly reply bhi nahe karta & they not refund my amount ******* rupees for hotel cancel via staff not sporting please please to all don't use via. App….

They don't refund the money even if the booking is aborted from their site. They keep your money with them and give nonsense excuses of bank policy out of their own fault. I haven't received my refund till now it's Been 15 days I booked my fligh t and booking got aborted. It seems that the money is stuck with then and they are unable to do anything but giving excuses. Worst experience... Don't fool a customer like this. Return my money ASAP

I booked flight ticket through Via.Com for - Air Asia India 15-1428 from Bhubaneswar to Hyderabad [Dep: 6th Sept. 20.25 & Arr: 6th Sept. 20.25] on 1st sept 2021 vide Booking reference Number FMNAA3IUP69V9. The service provider agency Via.Com failed to confirm the ticket. Even after 15days the Via.com not refunded the deducted amt.Rs. 4934/- nor contacted me with regard to it. The customer care number *******1000 provided by the agency for customer is not responding the call from me. The agency has not given any other option to contact them except that number. If the amount is not refunded within 2/3 day I wish to file a Police complaint against Via.Com. The service provider company for cheating me.

I booked flight tickets through their website and due to a natural disaster at the destination we decided to cancel our ticket. Our ticket was booked just yesterday and I requested for a refund the next day. Wen i contacted their customer service after much delay they asked me to cancel through their website. Unfortunately when I tried online through their website, they fake it and include all kinds of nonsense charges and finally come with a NO REFUND. Not even a penny!
They are scammers! They loot people's money.
When it is a refundable ticket they need to offer the refund! Why do they charge very high cancellation charge? All these were not mentioned anywhere while booking.
There should be a way to make a legal complaint against this company as I see so many people are dissatisfied with this company.

Via.com has a O*******284 consumer rating of 1.17 stars from 52 reviews indicating that most customers are generally dissatisfied with their purchases. Consumers complaining about Via.com most frequently mention credit card, customer service and travel agent problems. Via.com ranks 159th among Vacation sites.

Please do use this company to make any booking. I happen to book a flight from Guwahati-Mumbai online, which happened to be through a company via.com. They are known by several other names - via.com / sastiticket.com / Flight raja travels pvt ltd. The scheduled Spicejet flights were delayed and I had to cancel the ticket. The refund process has been a nightmare. Unable to get through to the company for any refunds. After zero responses and no one answering I tried calling the booking department. The person who answered my call Rahul Chaudhary, *******@via.com was very rude and unprofessional, unhelpful. Not sure if I will ever get any money back!

Even after telling them it's a medical emergency my refund is not processed when the airlines have transferred money to via.com

Literally the WORST customer service ever. I really hope yall go out of business bc yall r so useless when it comes to helping customers. First of all, none of them know how to reply promptly, constantly having to chase them for replies. Second of all, lied to us saying that you've requested the refund from the airline, but only sent it out when we CHASED them to give us the reference number so that we can go directly to the airlines. Fk via.com i hope yall go bankrupt bc you guys don't deserve anyones money.

Had very bad experience and worst website i have ever visited, not giving proper information especially for cancellation process.not even responding in a call. Their behavior is very rude towards the customer in the call. Not recommending this website to book tickets.