VGMedispaReviews 363
On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
VGMedispa Reviews Summary
The company has garnered a mixed reputation, with some customers praising specific staff members for their professionalism and attentiveness during treatments. However, a significant number of reviews highlight serious concerns regarding appointment cancellations, poor communication, and difficulties in obtaining refunds. Many customers express frustration over inconsistent treatment quality and aggressive sales tactics, which detract from their overall experience. The recurring theme of inadequate customer support and dissatisfaction with service delivery suggests a need for the company to improve its operational practices and customer relations to enhance overall satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Birmingham VGMedispa - My experience with laser in the past has been very painful, so I was sceptical at first. I was very pleasantly surprised at how pain free the lasers are at VGMedispa and at how effective the treatment was. I have booked further sessions! The staff are pleasant and friendly, in particular, the manager Karen, who is extremely professional and polite. Sarah, at reception, is efficient and courteous. I would highly recommend the Birmingham Branch!
Has anybody had any experience of taking the company to the small claims court? I can't believe how many negative reviews there are so i wondered if anyone had taken any action. Many thanks
We are sorry that you weren’t happy with the treatment you received in one of our clinics in 2015. As explained at time of booking there is a strict policy on refunds, and you have been offered an alternative treatment. We are still willing to honour an alternative treatment this year which can be booked any time with the clinic you have visited directly or by contacting customercare@vgmedispa.com.
Please remember there are two sides to every story, we can’t always comment on each individual case on public forums, as we pride ourselves on our professionalism and confidentiality.
We know we don't always get it right but we do what we can to make sure all of our customers receive a good customer experience and get fantastic value for money at all of our clinics.
Many Thanks
VGMEDISPA
I've been coming to the Percy St salon for laser hair removal for over a year now and the team there (in particular Kirsty and Hanna) are just fantastic - Kirsty is knowledgeable, personable and always makes you feel really at ease, plus the results are excellent - thank you all!
Thank you for taking the time to review our clinic, your comments will be passed onto the team and we look forward to welcoming you again soon.
Many Thanks
VGMEDISPA
I only have good things to say about VGmedispa. Ive been coming to Fitzrovia for almost a year now.
Everytime i have come into the clinic the girls have greeted me warmly and chatted to me until i am ready to go down.
The therapist i normally have ( kirsty) is very professinal. Its been lovely to have our monthly catch up.
The laser hair removal has worked quickly and ive not shaved for the last 3 months.
FANTASTIC TEAM AND CLINIC.
Thank you girls!
Thank you for taking the time to review one of our clinics, we will share your feedback with the team, and we look forward to welcoming you again soon
Many Thanks
VGMEDISPA
All the staff are at VGMEDISPA (Percy St) are welcoming, sincere and friendly especially Kirsty, Hannah and Dara which made my experience all the more pleasant.
When I first went to VGMEDISPA I was anxious and worried that the laser hair removal wouldnt work on me but Kirsty gave me full confidence that it would.
Kirsty were very kind, funny and had a caring attitude. I was able to have a laugh with her. She was always helpful and informed me about what was going to be done in each session. She is a credit to VGMEDISPA, my experience there wouldnt be the same if it wasnt for her.
After 2 sessions I saw a dramatic difference. I wasnt growing a beard no more! So I would recommend Kirsty to all the hairy women out. She will definitely work her magic.
Thank you for sharing your experience, we are pleased you have enjoyed your time at our clinic and we will share your feedback with the team. We hope we can welcome you again soon,
Many Thanks
VGMEDISPA
I have been treated extremely unfairly and am very disgusted at the way I have been misled by this company! As a means of rectifying the initial poor customer service I had received, VGMedispa promised me a free laser hair removal session plus a free glycolic skin peel to make amends to the situation at the Richmond brand. When the time arrived for me to arrange a glycolic skin peel I was rudely rejected by their staff! How is this trying to rectify the situation? I mean why offer me something and promise something if you can not fulfill your promise? I am utterly disgusted by this company and would suggest anyone to stay well away and for groupon to stop doing business with this company!
We are sorry you feel that your experience wasn’t upto standard and have received your reviews on the various websites, we have reviewed this further with the clinic and understand that you have received your complimentary laser hair removal, and they were going to contact you to arrange for your complimentary peel.
Please remember there are two sides to every story, we can’t always comment on each individual case on public forums, as we pride ourselves on our professionalism and confidentiality. We do have a strict policy on shaving prior to your laser hair removal sessions in accordance with our Soprono Ice machines. We admit that we can’t please all of our clients every time, but we do our upmost to make sure we do. We take all of our client feedback seriously and review all of the comments made good and bad to improve our services, we are in contact directly with clients and our customer care team and clinic staff work hard to ensure customer satisfaction.
Many Thanks
VGMEDISPA
Lovely girls all the time and great results from my laser thank you! Recommending to everyone and will be back many times!
Thank you for taking the time to share your feedback, and for recommending us. We look forward to welcoming you back many times!
Many Thanks
VGMEDISPA
I have been having laser hair removal at VG Medispa in poole for a couple of years now, and have only good words to say. In their previous location, I had fantastic service with different staff, Natasha in particular who is makes you feel at ease especially during a very stressful time for them before they moved and had no manager to man the phones whilst also seeing clients. I have continued to use their services at their new location on Poole high street where both Natasha and Aimee have been fantastic making my appointments hassle free and also Whitney on reception who is always so helpful and makes your experience there great. Well done Natasha, Aimee & Whitney at Poole VG Medispa, very highly recommended!
Thanks for sharing your experience in our Poole Clinic, we are pleased you have continued your treatments with us. We will share your feedback with the team, and look forward to welcoming you again soon,
Many Thanks
VGMEDIPSA
I am very pleased with the treatment I have received from professional. The girls are all so friendly. I have had a course of Laser hair removal with Kirsty and Paige, I have seen fantastic results and have booked in for other areas.
Cant wait to be hair free in time for summer!
Thank you for sharing your experience in our London clinic, we are pleased you are happy with the results of our Soprano Ice laser and we look forward to welcoming you for your future treatments,
Many Thanks
VGMEDISPA
My whole experience with vgmedispa has been a very positive one. From the telephone call and email i was sent on booking which explains everything you need to know, to the treatment i just cannot complain. I am a lover of all things beauty and cancellations policies and refund policies are a common thing in alot of companies, if only you read the information! Thanks ladies and I will see you next time,
Thanks for taking the time to share your experience, we are pleased you have received our normal level of service and are pleased with the results. We look forward to continuing to welcome you to our clinics.
Many Thanks
VGMEDISPA
I initially bought 6 sessions of laser hair removal on Groupon, and went on to buy 6 more for another body area after I saw the results. The Groupon made it excellent value for money, and the staff always tell you about the latest offers they have in 'store'.
Made me feel super comfortable and relaxed in what could have been an awkward experience. The results are amazing too!
Firstly laser is not pain free ever! It's just the setting on a low that wasted your session so they scammed you!
Also their small areas is one finger! What?
That's a rip off
One hand is considered a small area in most good honest clinics
They are not able to handle their existing clients and want £39 for a finger laser! Don't get ripped off go elsewhere scam!
We would welcome the opportunity to discuss your experience in more detail, please get in touch with our customer care team - customercare@vgmedispa.com. Unfortunately we cannot comment on the treatment you have received or the offer you have had without reviewing your client record in more detail, however we can assure people that we use Soprano Ice machines and our clinics follow strict guidelines to how we operate these. We offer a number of different deals for areas of Laser hair removal to make the treatment affordable and we are happy to discuss your individual requirements in more detail.
Many Thanks
VGMEDISPA
I had my first session of laser today and after reading some of the comments i was incredibly nervous however I must say i am really chuffed as i was very happy with the service and treatment. No complaints from me.
Thank you for your review, we are pleased you have enjoyed your experience with us and we appreciate you taking the time to post your review. We look forward to welcoming you again soon.
Many Thanks
VGMEDISPA
So after asking VG Medispa for a refund and giving over a months notice that I would not be attending and wanted a full refund they refused to do so. Apparently their 'policy' is not to refund if you took a special offer. These people are criminals, I have never ever known anything so dodgy in all my life. Their reply to my earlier post looks very nice and twee, but the fact is they are scam artists.
Thank you for the review and for contacting us directly to discuss your experience in one of our clinics.
The area purchased on Groupon was extra large with the back option chosen and you paid an upgrade price for shoulders and shoulder blades which is classed as a separate area. Laser hair removal works by destroying the hair follicle whilst it is in a certain stage of hair growth. All hair follicles will be in different stages of growth at any one time so multiple laser sessions are required to ensure the largest percent of hair reduction possible is achieved. We typically achieve 10% reduction per session with top ups then required hence the need for more sessions which we must inform you to manage expectations with results.
The laser that we use requires that clients are cleanly shaven as if the laser catches any hair at surface level a burn can be caused. I understand your frustration in being refused treatment and that the back is a difficult area to shave however we are unable to go around unshaven areas in case any hairs are caught by the laser and so must have a strict no treatment policy to ensure the safety of the client. Clients are advised to shave 12 hours before treatment, we cannot shave on site for hygiene and insurance reasons and due to high sensitivity of skin following shaving which can cause reactions.
I have reviewed your treatment notes and I can confirm both treatments were performed correctly. The lasers that we use (Alma Soprano Ice) are pain free lasers and clients report feeling a prickly sensation or no sensation at all.
In regards to our sun policy, this has been updated and four weeks is now advised either side of sun exposure whilst wearing high factor SPF and partaking in a course of laser and all clients are now being advised of this change.
Our Ts&Cs, that you were referred to on your original booking on 6. 09. 16, state that failure to shave for treatment may result in a lost session.
Your feedback in regards to the service received at the branch has been taken on board and I am sorry you were not informed of the lost session on that appointment and this has been reported back to the Clinic, we are hope that you will take us up on the offer of returning to the clinic.
Many Thanks
VGMEDISPA
Lovely service and such friendly staff, they really have gone above and beyond to accommodate me. Would recommend to everyone.
Thank you for taking the time to share your review, we are pleased you enjoyed the experience at VGMEDISPA and thank you for your recommendation. We look forward to welcoming you again soon.
Many Thanks
VGMEDISPA
I have loved all of my appointments as the girls are so welcoming and i love catching up every couple of weeks. I also tried lip fill for the first time last week and i love it as do my friends!
Thank you for your review, we are pleased that you keep returning our clinics enjoy regular customers that they can get to know. Thank you for sharing your experience, and we look forward to seeing you again soon.
Many Thanks
VGMEDISPA
Very welcoming and professional staff. I have been visiting for a while now and would definitely recommend. Fantastic staff and treatments
Thank you for your review and recommendation, we are pleased that you continue to visit with us and we look forward to welcoming you again soon. We will share your comments with the team here,
Many Thanks
VGMEDISPA
Fantastic will keep revisiting, amazing wonderful staff look after you, phenomenal X
Thank you for your review, we are pleased that you continue to visit our clinic. We look forward to welcoming you again soon,
Many Thanks
VGMEDISPA
Terrible customer service! Staff so unprofessional! If I could put 0 stars I would! This was my biggest mistake! Such a lost of money and time! I spend 650£ for a treatment that doesn't even work! They know how to ask for money but they absolutely don't know how to do anything else! Once they forgot my appointment so when I got there they told me "sorry we can't make it today" and then they cancelled my other appointments because a machine was broken. They never responded to any of my emails or call so I missed 3 sessions from what I have paid. The worse place I ever been to...
Thank you for your review, our customer care team have attempted to contact you to discuss your experience in more detail and to inform you of the changes that have taken place in the clinic since your previous visit.
Many Thanks
VGMEDISPA
The ladies at vg are always so professional even treating the most intimate and embarrassing of areas! I started having my bikini area done from groupon and now i have started having other areas too with great results!
Thank you for your review, we are pleased that you have had a good experience and have seen the results of your treatment. We look forward to continuing to welcome you to our clinics,
Many Thanks
VGMEDISPA
From the business
VGMEDISPA are a chain of medical spa clinics across the UK. We are trusted specialists in all the latest non-invasive skin rejuvenation techniques and laser hair removal, including non-surgical medical treatments such as:
Anti-wrinkle injections, dermal fillers, AQUALYX liquid fat loss, PDO face & neck thread lifting, skin peels, derma roller, thread vein reduction, mole removal, prescriptive skin care and much more.
We also provide specialty treatments for excess sweat, dark eye circles, scar and stretch mark reduction and nail fungal issues.
Visit us at our nationwide chain of medispas in London, Leeds, Manchester, Birmingham, Bristol, Poole, Reading, Croydon and Richmond.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for taking the time to review one of our clinics, we will share your feedback with the team and we look forward to welcoming you again soon,
Many Thanks
VGMEDISPA