Has anybody had any experience of taking the company to the small claims court? I can't believe how many negative reviews there are so i wondered if anyone had taken any action. Many thanks
I was left looking like I had had a stroke, when I went back I was told point blank nothing she could do and tried to blame it on treatment I had elsewhere over a year ago, rude insensitive not even an offer to try help if you can avoid it do not go to the Leeds salon look elsewhere, I will be seeking legal advice now
Further to my previous review i would like to tell you that i have received full refund from bank and also from groupon.
Chargeback can only be done if you pay by credit card
Overall, I am satisfied with the service provided. The staff treating me and at the reception are always cheerful and chatty while maintaining high professional standards.
Thank you for sharing your experience in our London clinic, we will share your feedback with the team as they will love to know that they have come across in that way. We look forward to seeing you again,
Many Thanks
VGMEDISPA
Been going to the Manchester branch for almost a year for laser hair and Dee is amazing! Always friendly, personable and makes sure each treatment is of a high standard.
Hello there Kendra,
Thank you so much for taking time to leave a review for our lovely Dee. She always strives for excellence in every treatment and always gets to know each and every client she deals with to get you best results!
We will share your feedback with the team and we are looking forward to seeing you soon in the clinic. Stay beautiful and happy new year!:)
Kindest Regards
VDMEDISPA
Was under going treatments at the Poole Branch which just closed without any warning. I am shocked that Julia who ran this shop knew she was selling treatments to customers when the company was in a state of not being able to provide the services that people paid for! Several times my apt's where cancelled due to the fact there was no therapist working at this business & the last time I went she wasn't even there she had gone off to work in another salon leaving the therapist to run the front of house as well as carry out the treatments. I have not heard anything about a reimbursement or if the salon is planning to reopen? I have written several times and eventually I did have one response to confirm I had outstanding treatments & that I would get a reimbursement but that has not happened!
This is the response I had!
Dear Belinda.
Apologies that you have been caught up in all of this
Please send your refund request to us for your remaining Laser Hair Removal
2 Sessions on 3/4 Arms
2 Sessions on Full Legs
1 Session on Bikini Line
Please also copy in *******@vgmedispa.com
I have asked the Area Manager to call you.
Kind Regards
Tania
Central Bookings
The team at VGMEDISPA
VGmedispa
VGMEDISPA
*******758
*******471
VGMEDISPA
UK NATIONAL AESTHETIC CLINICS
WWW.VGMEDISPA.COM
So I have emailed & written in to them and not one word have I received back!
I am so glad I have read reviews before booking with this company. I just called to enquire about a few things and it was so unprofessional.
I was quite confused actually as to why the woman on the phone was talking over me and wasn't answering my questions. Half way through the conversation she passed the phone to someone else without telling me.
They kept insisting I pay for the treatments over the phone rather than buying off groupon. SO GLAD I DIDNT GIVE MY DETAILS!
I rang to ask a question about a treatment but instead felt like I was being forced to pay. At the end of the Convo I had to keep repeating I will give a call back when I am going to book and the woman sounded DISSAPOINTED.
She said that my offer ends today if I don't call back, how pathetic. I did find it strange on the phone as never experienced that with other clinics. So glad I read these reviews and didn't waste my money! :)
I have been having laser at vg for years and have always been pretty happy! My appointments have been moved a few times in all honesty but i am always spoken to nicely and looked after so thank you.
Thank you for taking the time to review VGMEDISPA, we are pleased that you have continued your treatments in one of our clinics and we appreciate your understanding on the occasions we have had to move your appointment, we hope to continue to welcome you.
Many Thanks
VGMEDISPA
Shocking customer service... let me re- phrase that - there is no customer service whatsoever. The only thing the Birmingham branch is good for is ripping you off. Be very careful when signing up.
It was my first time and was a bit nervous but Dee made it very comfortable for me and explained the process in detail and answered all my questions. Excellent customer service.
Dear Massoud, thank you so much for taking time to review our clinic and we are really glad you found Dee and the whole experience pleasant. We appreciate you spending time to leave us a comment. We will share the feedback with the Manchester team and we are looking forward to seeing you again soon. Stay beautiful!:)
Kind Regards
VG MediSpa
I have the best experience at Richmond Clinic. I am happy to recommend Richmond Clinic any time. Very happy with my treatment today by Kim. I'll be coming back for further treatment.
Thank you for your review and recommendation, and we look forward to seeing you again soon.
Many Thanks
VGMEDISPA
I am going today for v lift from wowcher.
I have paid for thread lift 395 pounds, however they have now told me there is no nurse to do this treatment. What should I do
Michaela looked after me today at my appointment. I was having a bad day but she made me feel better. She was talkative and put me at ease. I am grateful for her kindness.
Thank you for sharing your experience in our Bristol clinic, we are so pleased you enjoyed your time with Michaela. We will let her know and look forward to seeing you again soon.
Many Thanks
VGMEDISPA
Its Always a pleasure to see Emily and Karen. I always look forward to my appointment. I am having my full back treated. 2 appointments so far and some good results
Thanks for your review, we are pleased you are seeing some good results and we look forward to seeing you for your next treatment.
VGMEDISPA
I purchased 8 laser hair removal sessions on full legs, underarms and bikini with a groupon for £399.
It was a lot of money for me but thought I could use my bonus to finally stop shaving and waxing and make.
At my patch test they told me I was an ideal candidate (very light skin and dark hair), as I also have a lot of hair on my arms I was offered a "special deal" and got 8 session on that area for an additional £120.
After a few sessions, however, I didn't notice any change on my legs, underarms and arms at all.
When I brought it up with one of the ladies she said that it would take many sessions for it to lessen and that my arm hair was probably not dark enough anyway (completely contracting the colleague who called me an ideal candidate and convinced me to buy the arm sessions).
After all my sessions I still have the exact same hair and have gone back to epilating. The fact that their staff changes each time means you are told different things each lesson. They moved about 4 times in one year and had a lack of staff making them cancel 3 sessions (they're all 6weeks apart) in a row. It was a complete waste of time and money and I can't recommend it at all.
I have loved all of my appointments as the girls are so welcoming and i love catching up every couple of weeks. I also tried lip fill for the first time last week and i love it as do my friends!
Thank you for your review, we are pleased that you keep returning our clinics enjoy regular customers that they can get to know. Thank you for sharing your experience, and we look forward to seeing you again soon.
Many Thanks
VGMEDISPA
All the girls are so friendly. Pam is really nice at reception and kemmi who does my laser is amazing too she is very patient and i feel at ease with her
I have been to VGMEDISPA for my first session for laser hair removal treatment. I met Louise who was in charge of my session and I absolutely enjoyed the whole experience. As being new to laser hair removal treatments I was a bit nervous but Louise was very friendly and explained me everything I needed to know and talked to me throughout the whole session, made me feel relaxed and comfortable and made sure I was alright during the treatment. The whole team at VGMEDISPA is just amazing they are all friendly, polite and take care of you like a friend in a professional manner, give you all the necessary information regarding not only the treatment but also on how to take care the skin and what to do and what to avoid. Thank you VGMEDISPA and thank you so much Louise.
Hello Nawal,
Thanks for leaving us such a wonderful review. We are glad that you loved our services, Louise will be pleased to learn of your high praise. Herself and the rest of our staff work very diligently and it will provide them with great encouragement to keep doing what they are doing.
Thank you, once again, for your kind words. We look forward seeing you again in the clinic. Stay beautiful!:)
Kind Regards
VGMEDISPA
I have just finished 10 sessions of laser hair removal at vgmedispa and I am so so happy with the results and excited for summer! Great prices and great machines
Thank you for your review, we are happy that you are pleased with the results from our Soprano Ice Laser machines, and we hope to welcome you again in the future at one of our clinics. Enjoy Summer!
Many Thanks
VGMEDISPA
I have been having my lips done at vg since they opened and they have always looked after me and made sure i am happy and i have had fantastic results over the years. Very happy.
Thank you for your review, we are very happy that you continue to return to one of our clinics and we look forward to continuing to welcome you,
Many Thanks
VGMEDISPA
Overview
The company has garnered a mixed reputation, with some customers praising specific staff members for their professionalism and attentiveness during treatments. However, a significant number of reviews highlight serious concerns regarding appointment cancellations, poor communication, and difficulties in obtaining refunds. Many customers express frustration over inconsistent treatment quality and aggressive sales tactics, which detract from their overall experience. The recurring theme of inadequate customer support and dissatisfaction with service delivery suggests a need for the company to improve its operational practices and customer relations to enhance overall satisfaction.
This summary is generated by AI, based on text from customer reviews
Anti-wrinkle injections, dermal fillers, AQUALYX liquid fat loss, PDO face & neck thread lifting, skin peels, derma roller, thread vein reduction, mole removal, prescriptive skin care and much more.
We also provide specialty treatments for excess sweat, dark eye circles, scar and stretch mark reduction and nail fungal issues.
Visit us at our nationwide chain of medispas in London, Leeds, Manchester, Birmingham, Bristol, Poole, Reading, Croydon and Richmond.
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- Bristol, Bristol, United Kingdom
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Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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We are sorry that you weren’t happy with the treatment you received in one of our clinics in 2015. As explained at time of booking there is a strict policy on refunds, and you have been offered an alternative treatment. We are still willing to honour an alternative treatment this year which can be booked any time with the clinic you have visited directly or by contacting customercare@vgmedispa.com.
Please remember there are two sides to every story, we can’t always comment on each individual case on public forums, as we pride ourselves on our professionalism and confidentiality.
We know we don't always get it right but we do what we can to make sure all of our customers receive a good customer experience and get fantastic value for money at all of our clinics.
Many Thanks
VGMEDISPA