business logo of Vevor

VevorReviews 2,511

4.3

From the business

Vevor is a Home Improvement brand that empowers Home Creators to upgrade spaces with pro-level gear at fair prices.

From backyard makeovers to apartment innovations, we deliver uncompromised quality through vertical integration — combining precision engineering with the joy of making.

We dismantle price barriers so every upgrade reflects your vision — where garages become workshops and balconies become oases.

To upgrade every space isn’t just a task — it’s a declaration of reinvention.
Build with Vevor.


vevor.com
Rancho Cucamonga, CA, United States
+271
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Vevor Reviews Summary

The company has garnered a generally positive reputation for offering high-quality products at competitive prices, with many customers expressing satisfaction with their purchases, particularly regarding tools and equipment. Fast shipping and an easy-to-navigate website are frequently highlighted as strengths. However, concerns persist about customer service, particularly in handling damaged items and slow response times. While some customers eventually received satisfactory resolutions, the inconsistency in support can diminish the overall experience. Overall, the company is viewed favorably for its product offerings, but improvements in customer service responsiveness are necessary to enhance customer satisfaction further.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 3 days
Florida
1 review
0 helpful votes
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Good buy
May 7, 2024

Works correctly lifted my Dodge ram without problem, the negative is that the cable is shorts.

Date of experience: April 26, 2024
Indiana
1 review
0 helpful votes
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Products arrive on time,neatly packaged and and work great!

Date of experience: April 26, 2024
Nevada
1 review
0 helpful votes
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Incomplete machining.
May 7, 2024

One of the adapters was not threaded or machined for the missing o-ring. Other than that it seems to be a decent set of vacuum gauges.

Date of experience: April 25, 2024
Vevor .. Vevor Rep
over a year old

Dear Ted,

We feel so sorry for your unpleasant experience.
Our support team communicated this issue with you in email.
Hope you 're satisfied with our sulotion.
Beg your pardon and understanding.
If you have any other questions, please don't hesitate to contact us.

Have a great day.
Vevor Team

Colorado
2 reviews
0 helpful votes
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Flattop grille
May 7, 2024

Good follow up and tracking information provided in a timely manner.

Date of experience: April 25, 2024
Ohio
1 review
0 helpful votes
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Review of Vevor services
May 7, 2024

This is the third time I have used Vevor for my agricultural supplies. They prices are competitive and the products were as described. Easy to order and return as needed.
I don't have the luxury of time when I'm farming. Vevor delivers on time.

Date of experience: April 24, 2024
New Hampshire
1 review
0 helpful votes
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Compost spreader works.
April 30, 2024

The simple rotary compost spreader worked very well. I didn't know there was such a tool. Thanks.

Date of experience: April 20, 2024
Pennsylvania
1 review
0 helpful votes
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I purchased a small Vevor hand rail, Step Handrail 304 Stainless Steel. I noted the initial length of the handrail and it was way too long. I took advantage of chatting with a customer support person. She insured me that the rail is adjustable and would fit my 24" length.
Here is a partial copy of the transcript of our conversation:
(06:14:24) Ralph: Is the handrail's length adjustable? I have three steps but only need 24 inches.
(06:14:30) Elena: Hello 👋🏻 thank you very much for contacting us!
(06:14:48) Elena: Could you kindly send me the item's URL link or product name? I will be happy to check it for you.
(06:17:06) Ralph: Here is the product description - VEVOR Step Handrail 304 Stainless Steel Stair Railing 3-4 Step for Indoor and Outdoor Adjustable Metal Hand Rails for Steps, 59x35.4 Inch, Silver
(06:17:44) Elena: yes, it is adjustable
(06:18:21) Ralph: Perfect - thank you and have a great day!
Once Elena said it is adjustable I purchased the handrail.
As soon as I received it I knew it was not adjustable, it is a 59" stainless steel tube, not adjustable at all.
I initially called Vevor customer service and was told I am 22 in the line. I waited a fair amount of time and finally gave up. I decided to go to online support. That turned out to be worse. They keep sending automated email responses that say nothing.
Truthfully, the handrail looks nice, BUT their customer service is one of the worst I have ever encountered.

Vevor attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 20, 2024
Vevor .. Vevor Rep
over a year old

Dear Ralph,

We're really sorry for what you have experienced on Vevor.
We completely understand this is not what you expected at all.
We communicated this matter with you via email.
Hope you are satisfied with our service.
Any issues, please let us know.

Have a great day.
Vevor Team

California
1 review
0 helpful votes
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Very satisfied
April 29, 2024

I found a well designed quality rotary lawn spreader for a great price. I will check VEVOR next time I'm shopping for equipment.

Date of experience: April 19, 2024
Georgia
1 review
0 helpful votes
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Vevor
April 28, 2024

Excellent service
Great working with them
Shipping is quick and easy

Date of experience: April 18, 2024
New York
1 review
0 helpful votes
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Anything I have ever bought from Vevor has been exceptional quality and exceeded my expectations in material used and workmanship. All this and being 3-4 times cheaper than the competition for most things. Vevor is a game changer

Date of experience: April 18, 2024
Indiana
1 review
0 helpful votes
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I am ticked off now
April 27, 2024

They did not respond to my message -- ok ---- 50 characters

Vevor attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 17, 2024
Vevor .. Vevor Rep
over a year old

Dear William,

We're really sorry for what you have experienced on Vevor.
We completely understand this is not what you expected at all.
We sent an email to you.
Could you please check your email box and reply back?
Don't worry.We will be more than happy to assist you further.

Have a great day.
Vevor Team

Ohio
1 review
0 helpful votes
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Pricing and quality
April 27, 2024

Very easy to navigate website and shipping is fast

Date of experience: April 17, 2024
Wisconsin
1 review
0 helpful votes
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Portable stand
April 27, 2024

I bought this stand for using on jobsites outdoors.we cut lengths of 10' or more. Being portable and easily adjustable this stand works great for uneven terrain in conjunction with our chop saw stand!'

Date of experience: April 17, 2024
Louisiana
1 review
2 helpful votes
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I purchased 2 vinyl cutter from them and one out the box had a blank screen and the other just sits and hums with no movement, I contacted Vevor sent video and pitchers and they responded we will send you a mother board and you can replace it. I an not an electrician nor an electronics technician plus it voids the warranty if I open up the device. Don't believe the hassle free return and refund that is all a lie stay away from this company if i could reach the world I would tell them stay away there all lies and no customer service. They just want your money. I they give the same lam generic email responce to everything.

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Vevor attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 16, 2024
Vevor .. Vevor Rep
over a year old

Dear Johnnie,

We feel so sorry for your unpleasant experience.
Our support team communicated this issue with you in email.
Hope you 're satisfied with our sulotion.
Beg your pardon and understanding.
If you have any other questions, please don't hesitate to contact us.

Have a great day.
Vevor Team

Illinois
1 review
0 helpful votes
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Bad company
April 25, 2024

Will not stand behind the products
Very arrogant when you contact them.
Would not recommend.

Date of experience: April 15, 2024
Vevor .. Vevor Rep
over a year old

Dear Dennis,

We're really sorry for what you have experienced on Vevor.
We completely understand this is not what you expected at all.
We sent an email to you.
Could you please check your email box and reply back?
Don't worry.We will be more than happy to assist you further.

Have a great day.
Vevor Team

Nebraska
2 reviews
0 helpful votes
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Good deal!
April 25, 2024

Great price and unique product, can't wait to try it!

Date of experience: April 15, 2024
Florida
1 review
0 helpful votes
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Beach cart axle kit and ballon wheels.
April 25, 2024

Great product! Made a second order of the same product!

Date of experience: April 15, 2024
Washington
1 review
0 helpful votes
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Work lights
April 25, 2024

Very satisfied with my purchase, quick delivery and price

Date of experience: April 15, 2024
Washington
1 review
0 helpful votes
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The bed is to short
April 24, 2024

The bed is to short I not can reach behind of the engine

Vevor attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 14, 2024
Vevor .. Vevor Rep
over a year old

Dear Daniel,

We're really sorry for what you have experienced on Vevor.
We completely understand this is not what you expected at all.
We have sent an email to you.
Could you please check your email box and reply back?
We will be more than happy to assist you further.

Have a great day.
Vevor Team

New Jersey
1 review
2 helpful votes
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Vevor refunded my account for a cancelled order of $446.55 and then again charged me for it. They won't give my money back. They tell me to review my statement further and to contact my bank, which I've already done. I've shared my bank statement with them, proving the charges and they pretty much tell me "I'm sorry, it's impossible" even with proven bank statements and the deductions/math showing it was deducted from my account. I'm furious! Never will buy from these POS thieves ever again! I advise everyone boycott their $#*! products.

Date of experience: April 14, 2024
Vevor .. Vevor Rep
over a year old

Dear Ronald Pena,

Sorry for that you take an unpleasant shopping experience on our site.
I'm your complaints specialist Snow. And I would like to work together to resolve the case to your satisfaction.
I double checked this issue for you.
I think the reason for this misunderstanding is in the wrong chronological display with your bill.
We sent you an email.The charges and refunds occur at exactly the same time, resulting in your bill showing +$446.55 first and then -$446.55.
You can check your card bill ending in 3044 again to confirm if there are two transactions of - $446.55.

We're always happy to hear from you.
Any issues, please let us know.

Warm regards,
Snow
Vevor Team