Very

Purchased an Emma mattress from very which was faulty customer service from very poor show had to call Emma mattress direct they sent us back to Urey many phone calls later they sent us out anew mattress which we had to pay for again then they arranged to pick up the old one three times lost time of work still have the old mattress in the house all over Christmas in front room poor show from very think about you purchase before ordering from this company

I bought 4 chirs and by mistake order twice and I couldnt cancel it just few minute after I order it and try customer service still wontt cancel it I was told to call back next day still didnt cancel it I was told they put a not for werehouse to not send it and refund after 14 days but in traker show is been send and is in base near me!" worst company ever as I should be able to cancel or they be able to cancel it not all this for a simple cancelation!

I have been with Very for many years, but I have just closed my account. Their virtual assistant is useless and when I phoned their customer service line, all it said was the number has changed, but it did not give the new phone number. Also when customers returned an item, we could use the enclosed form to give the information, but now we have to fill in all the information online which used to be readily available on the form and need to print it ourselves. This company is only interested in it's customers when they are ordering, but as soon as there is an issue to be resolved, it becomes impossible to contact them.

Appalling customer service despite 3 phone calls and going in circles online, still waiting for manager to call me back re refund for return despite having confirmation that Very have received my return.

Shocking customer service
Tried to place an order used very credit for years suddenly wouldn't let me and had to do proof of identity checks, told I passed after lots of long calls and even a address check and tried to order since and been declined, was not told the reason waiting for over an hour on their phone lines as they obviously don't have enough staff and told I can't use credit anymore till I pay the balance I'm not overdue and owed £200 out of my £1,200 credit limit
Was not told the reason why really frustrating will never use again

Received somebody else's order. Was unable to speak to anybody as it was a Sunday. When i finally got through on the monday i could hardly hear the person i was speaking to, they put me on hold then eventually just hung up. The second person i spoke to advised me i was liable for their wrong delivery and i would have to return. I was advised that approximately 10 days after i have returned i would get a refund for my order. I do not want a refund! I just want the goods that I've ordered and paid for!

Appalling customer service.

Received my parcel to find everything but the actual items to be correct.

I called to ask for them to send out what I ordered (needed!) To be told they wouldn't send my order until I had returned these items and they'd processed and refunded me.

Their mistake, they should correct it while I send this back.

Customer service is awful, there is no ability to email to speed the process. Each person has to start from the beginning once you eventually get through. I have had to take two days off work to try and organise a collection of incomplete delivery of a large item this has been going on since October 27th and we are out pocket to the tune of £606 pounds, we will never use them again for any large items and I will be making sure my friends and family do not either

Overpriced, Fake Cashback deals and horrendous customer service phone lines. I used to love Very but they have gone downhill terribly.

Rejects all order for no valid reason and then requires you to call them and wait in queue for nearly 2 hours.

Heads up on advertised interest rate of 39.7%, this is a lie, mine has been 54.9% for 2 years, never had a late payment and always paid more than the minimum payment, so try someone else if you can.

I pressed cancel on my order seconds after I placed it and they still send it and charged me for delivery. I had to return it but of course still waiting for my refund and I will not be getting one for the delivery. Don't shop there!

Honestly just the worse I've ever dealt with, if you manage to get through to someone, congrats! But know they won't reply any further after that. I find the best way to get their attention is to leave bad reviews or file a complaint, otherwise they simply don't care. Of what they sell, many other companies also sell, and they don't do it any cheaper than anywhere else so honestly shop elsewhere. You'll get much more communication and respect. Avoid this terrible company.

Never ever again! If you buy from this company then never expect to speak to them
Poor customer Service
They do no answer their calls
I am furious after purchasing a faulty gaming lap top and an iPhone where both seals were broken on arrival, I returned the phone to be told after 6 weeks that they have received it and are checking it before refunding me.

Go to an established company like John Lewis. Good Customer service is priceless

Very you need reporting

When I discovered damage to my sofa I contacted Very who sent out an engineer who totally lied about me. You can see the damage in the photos below & the mark it left on the floor when I moved the sofa on the floor.

As a longstanding customer of Very im now sadly closing my account, and my wife, sister mother and friend are also following suite. This is purely down to the horrific attitude of the Very fraud investigator named Lisa. Somehow, even though I have had my account approx 5 years longer than my wife Very IT department have cross pollinated them so when I now log in a see my wife's name and when she logs in she sees mine! But our personal age, sex etc details remain the same. She called me to insinuate that I was a fraudulent client and I was deeply shocked with her appalling rude manner when the error lies with Very. Truly horrendous member of staff.

I made a purchase of two cups, they sent me a pack of coasters. I don't want to phone them, as prefer contact via chat etc. but their set up is terrible, you can't talk to anyone and get to the root of your problem. Lost the cups now waste of money and time unreliable poor service.

Awful customer service, awful company to deal with. Be careful if you are vulnerable, as they will take advantage.

My mother was taken advantage of by a dubious scheme that Very offer.

Received an offer from Very for £50 back if my mother spent £100. Then it was rejected due to "internal checks on credit worthiness". Several days later offered a credit card (38% APR) of up to £1,500. When we rang to check whether this meant she waseligible for the £50 discount offer we were on the phone for 90 mins, and during that time the incompetent rep (T. GUFFOOR) mishandled the query completely, and we ended up in a situation where he cut the connection.

They then had the audacity to accuse my mother of being involved in fraudulent activity, and withdraw her credit account. Thank God, she wanted to close the account immediately and never do business with these crooks ever again.

Buyer beware! Fraudulent, deceitful and incompetent!

I have just opened an account with Very and somehow missed putting in the discount code, which would give me 20% discount. Although it is over the Christmas period I have waited until Bank holidays are finished. I have not been able to talk to anyone, no email address. Feeling very frustrated and may just return goods ordered as I am so annoyed with such poor customer service.

Disgusting company that feeds on families not being able to afford essentials. They charged me £150 of interest after I had been paying £25 monthly and nearly paid off the debt only to find they hit me with interest charge. DO NOT BUY FROM THIS COMPANY BETTER OFF GOING TO A LOAN SHARK. Look into the small print about buy now pay later. You have caused my family great harm and to tell me you would email and provide help and then do nothing-shows the extent of your customer care.

Hey just claimed i cancelled the order which was already paid. I also received an email 2 days before the delivery day to specify the process of delivery.

- Order got cancelled by magic after 10 days, the day of delivery with zero warning.
- horrible customer service experience: they have zero response and just pass you from department to department.

Depite numerous attempts at getting a refund and following very's own refund policy they still refuse to refund my item. They're basically just thieves. I'd advise anyone to avoid buying items through very. If you want a refund you'll potentially struggle to get it. Added to that the customer service team will be rude and unhelpful when you speak to them. They hung up on me when i wanted to know why i couldn't get a refund

I purchased a wardrobe and drawers set two months ago and the delivery driver pointed out damage to the wardrobe but refused to take it back saying as he had destroyed packaging and could not put it back on van …. Two months later I cannot get very to replace the item …I have sent pics and done everything they asked me to and now they ignore my emails