Verizon

I have never had the worst experience with anyone in my whole entire life Verizon customer service presidents office executives office supervisor whoever you wanna call them a horrible no respect for human life at all. My mom was sick in the hospital. She called Verizon because of issues with her bill that they kept putting fees on her bill, etc. one of the people today from the executive office. After her telling them multiple times that she had double surgery recently and that this was telling her they told her oh well you should know how to pay your bill when they were the ones who screwed up every time you look it's always the bill goes up. They always add an extra fee is it always doing something and no one ever stands up for the customer and I've been a customer with them for about 15 years I'm over it I'm done with it done with arise, and I would never recommend them they are horrible. The bills are ridiculous. They fold a piece of garbage even though you get them from Apple but still you're responsible or somebody should be able to help you at the company that I'm paying for my bill. It's over I'm done with it don't wanna know anything about it. I wouldn't recommend him I could take them to court I will. I wish anybody that has a phone number for high-level. Don't give me the executive office because that was the lady the person now, I need somebody higher than them. I'm over it frustrated and done.

The prices are outrageous and they know it I have a friend that works for Verizon and he dropped Verizon and went in with T-Mobile and still work for Verizon. That tells you a lot.
When you call them they promise you the world when you go to the stores they promise you the world but once you sign in the world disappears, this company is all a big balll of crap. They claimed that they have the strongest 5G and they don't, I am a salesman and I travel all over and their 5G is not even strong as a T-Mobile but they still put it on TV with the map and when you go to the store they have a map there that they made it iall a big lie Morning. I phone 14 is the biggest loke on cell phones. If you travel stay away from old new apples cell phone.
Will be moving to T-Mobile today after 15 years with this lying company. See ya

There is not one single thing I can say that is positive. Disconnected my internet and connected the neighbor and charged me for two weeks of no internet while they tried to find the problem. I explained repeatedly to the customer service aka no service that this happened frequently in my apartment. Finally, one representative said, "your apple computer seems to be connected and working." You guessed it, I have no apple computer, my new neighbor does. If this wasn't bad enough, they did it again when a new neighbor moved in a few months later. Once again no one listened. I had no internet for two weeks while they were "troubleshooting" the problem again. I absolutely detest this company and things attached to it. Stay away if you want any kind of customer service. Finally moved and had it disconnected. You guessed it, they are still billing three months after I turned in the equipment and disconnected their worthless service. I am now on hold for 10 minutes with someone who is supposed to help. I doubt I will receive any help. I will never use this service again.

I have been with Verizon for years and have had no issues but recently I upgraded my phone and plan and for some reason I got locked out of my account. Fast forward to 3 hours on phone trying to solve it as well as s trip to my Verizon Store but not without calling and being diverted to an advertisement to buy something. Disappointed at their automated system and the amount of hours and my time I had to devote to this! Problem was resolved thankfullly but I believe something needs to be changed to their system. Will definitely keep this in mind next time I upgrade. Too bad. As I said earlier have never before had issues with this company. The rep I did end of speaking with was awesome! Patient and tried multiple things to get this issue resolved! I think they need to look at their technical issues and have easier access to reach someone! Also an email direct to customer service would be nice. Wonder if any company rep reads these or do they just have a blind eye? Starting to think the latter

I bought a Google Pixel 2 xl phone through Verizon that was advertised with a $300 off (thru the billing over 2 years) and a $150 prepaid card for adding a new line to an account. The rebates were attached to the advertisement for the phone. I bought the phone with the understanding that I would receive the rebates. After receiving the phone, I transferred my number from Page Plus Cellular and added this line to my son's account. Prior to this purchase I called and/or did an online chat with Verizon several times to ask how all of this works. I was evidently given bad advice about this and was told that I would get a prepaid Mastercard for $150. Twice while trying to figure some of these issues out, Verizon's customer service put orders through that I did not authorize. Twice I had to call back to tell them that I did not order anything. Now they won't honor the $150 rebate because they said I didn't port the number using my old phone. It was certainly not made clear that I needed to follow this sequence. Why did they attach the advertisement to that phone if I was supposed to use my old phone? I should have stayed with the non-contract service that I had before - I NEVER had nasty surprises with them. I believe this misleading advertising is purposely done so that they don't have to honor promised rebates.

I'm not even going to take the time to vent or write it all up. It's all been written here too many times. VERIZON is a GREEDY company with crooked SALESPERSONS. Yes, I was taken on a new phone deal and suckered into another 2 year contract and now paying for that phone with new fees. Nothing is free! Even if they say it is! No more VERIZON for me after this contract is up.

I don't even know where to begin with this horrendous company. They not only have the worst cell service around, non existent customer service, but they are the biggest crooks out there. When I was a customer my service was so bad that most of the time it didn't work at all. I would have to drive to a store most of the time to address the issue because customer service rarely ever answered the phone. Every time they would tell me that it was my phone, so I went through 4 phones spending thousands to correct an issue that was never corrected. They would add random fraudulent charges on my account including signing me up for some home protection program that they never had my permission to do and I had no idea until they stole the money from my bank account. When I called about that they had to admit that one of there own fraudulently charged my account and when I asked for my money back I was told, "Sorry, we don't issue refunds but we can credit your account later. I don't think that I ever received a refund. I was so happy when I left for TMOBILE that I could have done back flips. (Not because Tmobile is so great, but because I was finally done with this awful nightmare.) Since I have been gone I haven't had a single issue with my service or bill. Avoid this company at all costs.

After 20+ years with Verizon, I went to store to see about an unlimited data plan for our two phones after a few data overage charges. Nick said it would cost $110 per month + taxes & fees. The first bill was for over $166. Only about $15 of that was taxes and fees. I called. He said it was because our billing cycle changed. The next bill was over $144. I called the store again. The billing cycle never changed. I called again. They refused to explain the charges and said there is nothing they could do. Our bill is now much higher than it ever was before - even with the occasional data overage. I would willingly pay the expected $125/month as agreed, but $144-$166 is outrageous. The most we ever paid previously even with excess data charges was about $120. We do not watch videos or stream music on our phones. I rarely even use mine, preferring a land line.

Verizon has the world's worst customer service. I could switch to Visible and not pay for non-existent "customer service", but will try Consumer Cellular instead. I HATE to do business with the utterly dishonest Verizon corporation - and Visible is owner by Verizon.

Don't switch to Verizon! I got scammed at the store. I guess the two crosses around the sales rep's neck were not enough to absolve him of his daily sins of lying.
I was with Sprint/T Mobile for 18 years and when Verizon advertised new iPhone "on us" with trade in, I decided to check it out. I brought my T Mobile bill and showed the sales rep Wesley. He Said he could not match but would come close ($18 dollars difference). With the additional perk, the price would be about the same. This was after he went in the back and talked to his manager Lynn for approval. He told me not to pay attention to the amount on the agreement because of credits and discounts it would be the price. Sadly, it was not. I tried to talk to the manager and she did not care saying she did not know what we talked about. I called customer service and they said I could cancel but because I had already traded in my phones, they were officially property of Verizon. I am now paying $80 more than I was at T mobile for the same service and will have to for the next 3 years. Verizon truly cares more about the bottom line than customers but then sadly isn't that the way of the world these days. Don't be fooled by Verizon. There are better deals out there.

Scandalous company they try to make you pay more than what you have to pay. The bill be high for no reason and try to sneak in extra fees like people are dumb. I cannot

I contracted with Verizon to change my business phones from Comcast 3 months ago. Received the phones and was supposed to get someone to program them.NEVER HAPPENED It took 3 months for them to port our numbers over to them. Now that they have the numbers, WE STILL HAVE PHONES BUT NO SERVICE We have forwarded our phones to our cell phones just to stay in business.
Over 50 calls to them and still nothing but promises and "we are sorry" Receiving bills for 10 lines that we do not have? I have been paying my bill for what I believe we owe. Getting turn off notices. Was expecting a call from a supervisor yesterday at 4pm Never happened.
Larry Just Your Lock
Starfire Lock & Door
Pompano Beach Florida

Verizon is fraud,scam. They just keep on charging of a closed account too. When calling support they escaped by saying nonsense which dont make any sense. Its worst. Verizon is worst

I want the Verizon in stanleyville today my phone quit working I paid $100 and they told me my phone would be delivered within 2 hours to my house that was almost 6 hours ago the guy called me at 5:30 and said he had lost my address for him for me to text him my address I just called him back at 7:49 he can hardly speak any English told me he was over an hour and a half away to me that is poor business practice and I do not appreciate it I stayed within your guidelines I hope

Verizon got me to sign up telling the phone is unlocked and if I had an issue paying my bill let them know so when I lost my job and contacted them I got a run around my phone was shut off and when I asked for the carrier to be unlocked because I got a sim card from the government which is through Verizon so I could get another job they tell me they won't unlock the phone I was originally told was unlocked until my bill is paid in the original papers the policy stated that it was locked for 60 days at which time if it was not reported lost or stolen or fraud it would be unlocked. They sent me different papers that I never signed and was told one thing and then shown another. Verizon is a joke and I will never use them again. I can't pay the bill without a way to contact or for the jobs to contact me and I can not afford another phone. Bbb is supposed to be on their side but if you are mislead, lied to or just good old manipulated for their sales that should be a just reason to do something about it would it not?

My husband has been a Verizon wireless customer since the ice age, like 20 years. We didn't have great service (we live in the sticks) and had to, unfortunately, to switch to another provider. For a month now we were trying to pay this final bill. The email they sent doesn't work so I decided to call in and pay manually, not only was I transferred three times but when I finally reached my destination they were rushing me! I gave them the information off of the final bill we received via email which wasn't the full number and they also asked for my husbands social which I didn't have access to at the time. I asked the lady very nicely if she could hold on for a second so I could find the final bill they sent us in the mail, this lady had the audacity to tell me she could only hold for two minutes. I mean I understand that everyone has work to do but to tell a customer that and be extremely rude as well! I was calling to give them money and not to mention they made me wait for over 15 minutes and transferred me three times. It makes me glad that we switched companies even more now.

My Verizon internet bill went up $21 all of sudden. I called the Contact Us number on the website and had to deal with horrible automated service, had to call 3-4 times to finally get a human rep. Of course it was outsourced to what sounded like a philipino accent. Very difficult to understand, went around in circles, he couldn't tell me why my bill went up. He just said that the internet rate went up for one month and will be back to normal the next month, which made no sense at all. The customer rep was no help at all. So I went online to my account and found out my bill went up that high for 2 reasons, 1) they didn't charge me for Disney+ for the previous month and 2) Disney+ went up $3. And then I come to find out that they were offering 500mbs at the same price I was paying currently for 400mbs, WTF?. And now I can't even call back to complain as their Customer Service is atrocious! Aaarrrgghhh!

Prepaid $300 for MiFi 8800 Jetpack. Wifi did not work AT ALL (Youtube kept spinning). Called back repeatedly the next day to shut off service, advised to take to a physical Verizon store. Local store said I would need to take it to Corporate Center an hour away. Used a prepaid UPS label to return to their TX warehouse. It's a month later & I'm still being transferred to several departments (in India) who are unable to update me on the status of my refund. DO NOT USE VERIZON!

Verizon is the worst phone company I had t mobile and I move to Verizon and what a mistake! Now I can't go back to T-MOBILE because I got 2 phones on payments
Their service is terrible every day internet fail where others watching YouTube I can't because no internet I went on a 20 hours trip during that trip I probably had signal 50% of the time while my brother in law has metro pcs and I had to use his GPS because no sinal on Verizon phone any other company be better than Verizon