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Maureen F.

Contributor Level

Total Points
163

2 Reviews by Maureen

  • PagePlus

4/29/18

I had this service for 2.5 years. The coverage was good and usually worked well. I loved that it was a no contract, pay as you go plan: AKA no nasty surprises. I made a huge mistake by switching. I've been with Verizon for 3 weeks and I am furious about their misleading and shady business practices. When my contract is up, I am going back to PagePlus.

  • Verizon

4/27/18

I bought a Google Pixel 2 xl phone through Verizon that was advertised with a $300 off (thru the billing over 2 years) and a $150 prepaid card for adding a new line to an account. The rebates were attached to the advertisement for the phone. I bought the phone with the understanding that I would receive the rebates. After receiving the phone, I transferred my number from Page Plus Cellular and added this line to my son's account. Prior to this purchase I called and/or did an online chat with Verizon several times to ask how all of this works. I was evidently given bad advice about this and was told that I would get a prepaid Mastercard for $150. Twice while trying to figure some of these issues out, Verizon's customer service put orders through that I did not authorize. Twice I had to call back to tell them that I did not order anything. Now they won't honor the $150 rebate because they said I didn't port the number using my old phone. It was certainly not made clear that I needed to follow this sequence. Why did they attach the advertisement to that phone if I was supposed to use my old phone? I should have stayed with the non-contract service that I had before - I NEVER had nasty surprises with them. I believe this misleading advertising is purposely done so that they don't have to honor promised rebates.

Maureen Has Earned 3 Votes

Maureen F.'s review of PagePlus earned 3 Very Helpful votes

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