Tracy D.

I only have spectrum for home internet and I hear a lot of people complain about them, but I have to say that I have never had a problem with them. I've been a customer for many years. The internet is good and is very fast. My bill is always correct and customer service is good.

I don't even know where to begin with this horrendous company. They not only have the worst cell service around, non existent customer service, but they are the biggest crooks out there. When I was a customer my service was so bad that most of the time it didn't work at all. I would have to drive to a store most of the time to address the issue because customer service rarely ever answered the phone. Every time they would tell me that it was my phone, so I went through 4 phones spending thousands to correct an issue that was never corrected. They would add random fraudulent charges on my account including signing me up for some home protection program that they never had my permission to do and I had no idea until they stole the money from my bank account. When I called about that they had to admit that one of there own fraudulently charged my account and when I asked for my money back I was told, "Sorry, we don't issue refunds but we can credit your account later. I don't think that I ever received a refund. I was so happy when I left for TMOBILE that I could have done back flips. (Not because Tmobile is so great, but because I was finally done with this awful nightmare.) Since I have been gone I haven't had a single issue with my service or bill. Avoid this company at all costs.

In all fairness they are not as bad as verizon, the cell service is pretty ok. The problem is there customer service. Trying to buy a phone was a nightmare. Every single person that I talked to kept changing and increasing the price. I had the Megenta max, I was never able to acess my netflix and when I finally asked for a supervisor the woman was extreamly rude.