Mahesh D.

Ordered breakfast online and selected curbside pick up as I wasn't feeling well and didn't want to go inside. Ordered a couple of breakfast muffins and a hot caramel macchiato as it was cold outside. The McDonald's employee, with frown on her face, brings my food but brought an iced macchiato! I told her I had ordered a hot macchiato. She smirked and said she'll be right with the hot coffee. I wait in my car for 10mins and nothing. I had to go inside to remind her, she mumbles something and walks to make my coffee. After she makes and hands to me and I asked her that looks like a small I ordered a medium, she says that's a medium. As I'm walking out I opened the top lid and the cup is only 2/3 full. I had to go back inside to complain, she looks at me and walks away mumbling. Finally brings me another cup. I taste it when I got to my car and there's no caramel in it. I didn't have the energy or the heart to go back inside, shook my head and headed home. What should have been 5mins took half an hour. Worst experience ever. They need to hire better people who at least smile and are nice.

My Verizon internet bill went up $21 all of sudden. I called the Contact Us number on the website and had to deal with horrible automated service, had to call 3-4 times to finally get a human rep. Of course it was outsourced to what sounded like a philipino accent. Very difficult to understand, went around in circles, he couldn't tell me why my bill went up. He just said that the internet rate went up for one month and will be back to normal the next month, which made no sense at all. The customer rep was no help at all. So I went online to my account and found out my bill went up that high for 2 reasons, 1) they didn't charge me for Disney+ for the previous month and 2) Disney+ went up $3. And then I come to find out that they were offering 500mbs at the same price I was paying currently for 400mbs, WTF?. And now I can't even call back to complain as their Customer Service is atrocious! Aaarrrgghhh!

Called their retention dept to try to get a better deal to save money in these pandemic times and representative said they could save me $40 a month. I signed up along with a phone upgrade. Was all happy till I got the email of my new services, instead of $40 less my new monthly bill is going be $40 more! Tried calling to rectify, still on the phone with them for over an hour. Will cancel and switch to Verizon or T-Mobile. ATT doesn't care about their customers. Stay away worst customer service!