I ordered 3 items for the first time from them and maybe I just got lucky, but all of them fit great. The material is a breathable and stretchy fabric. What I saw on the website is exactly what I got. Only complaint I have is 2 of the 3 items I bought have clasps on the peice that goes around your neck, and they are pretty difficult to work with.
I had to return my order because the size of my items were too big. My purchase total was over $90.00 and after all of their return deductions by refund was $70,00. I won't be ordering from Venus again!
I've shopped from Venus 3 times over the past 2 years, and have come to the conclusion that it's a complete hit or miss. Each time I shopped I had bought 4 pieces. The first time, I kept them all, the second I kept 2 an sent 2 back, 3rd time, nothing working out. Anything from sizing and that the product was not exactly as flattering as it appeared on the model, or even the material was a huge no go. The worst thing from it all, is being from Canada, to ship anything back, costs me over $20, and then if I go under the $100 free delivery, I have to pay that, which kills it all.
Although it's been a year since I have actually shopped from there, I can't help but to still browse at many of their pretty and unique pieces. Perhaps if they had free shipping on like a $50 purchase, or slightly better pricing, I would definitely be giving them an other go, but atm, I am still quite iffy.
These people mean business!... my orde took less than two weeks to arrive, I ordered a maxi skirt and dress in a small, the skirt fit me perfectly, the dress was a little big in the hips but overall I was very pleased. Very good quality and material, they even have a survey for you to fill out and customer service!. Even though the dress was a little big in my hips I still felt not taken advantage of.
Love to dress in Venus summerwear! A little disappointed in the fall- winter line. Purchased two sweaters that are very itchy and one that is a bit loosely goosey. Please think about your textures and fabrics when designing your future sweater line. Thank you.
Got the package relevantly quick. The quality was good for the price I paid. I definitely thinking about ordering two more suits from this website. Not sure if it's because I wrote review after ordering on the website. But everything worked out.
I reached out to customer service before ordering. I was told sizes are true to size and she told me what size Id need with my measurements. When the clothes were received they are too big! I cant return final sales and get charged for returns! This was there error! Is this what you do as a company when reaching out to customer service... LIE! I am never ordering here again and will let ithers know about this.
Hi Tina, we apologize that your experience did not meet your expectations. We do our absolute best to help customers find the best size based on the information we are provided. Occasionally, some items are discontinued and marked down as final sale. Unfortunately, when an item is ordered that is a final sale item, it cannot be returned for a refund or exchange. However, items that are not final sale can be returned for a refund or exchange. We will be happy to review your account and see what we can do for you. Please e-mail us at socialsupport@venus.com for assistance.
Prices not great for most items, and I wasn't happy with the jumpsuit I ordered. I would have returned it, but having to pay the shipping costs coming and going, I would have incurred about 50% of the original cost of the merchandise, so I decided to keep the item. I'm not ordering from them again. Who doesn't have free return shipping for unsatisfactory items, in this day and age? Walmart & Amazon have stuff at least as good for less, and no-questions-asked returns.
Ordered a bathing suit tankini waist, ordered my size according to the measurement chart. It arrived quick, but when tried it on, fit improperly! Too big in bust, tight around band ( and itchy due to cheap material), but fit in the waist. Want to return it, but wont be refunded original shipping fee of 4.95. Can understand that. Plus charge 6.95 to return it! ($2 dollars more than original shipping?) Very disappointed in product and company return policy when dissatisfied!
We sincerely apologize for the troubles with recent interaction with our company, and we truly want to make this right. If you would please reach out to us at socialsupport@venus.com we would be happy to look into your account with you. We look forward to hearing from you.
I was actually very shocked to read some of the negative reviews! I have been purchasing from Venus for a long time now and am very satisfied with their clothing and customer service! I can not understand why several people called it a scam company! One thing I like to do is read the reviews for the article of clothing/shoes I intend on purchasing because it gives me an idea of whether the sizing is off alittle and what others think about the article!
Hi Karen! Thank you for your review and we are happy that you are satisfied with your purchase. Please e-mail us at socialsupport@venus.com and we will be happy to send you something special.
I returned two shirts totaling $52.20, so was confused when I was only refunded $32.30. I was expecting $6.95 to be deducted for the return label fee as stated on their site and is completely reasonable and in-line with what a lot of other companies do. However, in addition to the $6.95, they ALSO deducted a $12.95 shipping fee. So to return to small, lightweight shirts, in the plastic bag they originally arrived in, I was charged a total of $19.90. Complete scam and will prevent me from ordering from them again in the future. Also, no where on their site does it say you'll be charged additional return shipping. The shipping label fee is mentioned, as is the fact that you will not be *refunded* any shipping charges, but it doesn't state you will actually PAY return shipping. I thought that's what the $6.95 was for...
I have been ordering from Venus.com since 2014. Everything I've bought is of good quality and fits true to size. I returned a dress that I did not like once with no issues. However, I have to admit that I always read the reviews of a specific piece before ordering.
Thank you for the review and all of your feedback. We love hearing from our customers and value your input, suggestions and concerns.
I have a good figure, a size 0 or 2. I purchased an extra small. What I got was a formless sack. There was no tailoring to the waist. It looked terrible, it was not only way too large, but it actually made me, a skinny person, look fat! They must be cheating and pinning the clothes on the website models. The website depiction is very inaccurate.
What really is irritating is that I had to pay $7.95 for them to ship it to me and $6.95 for me to ship it back to them. Overall I wasted almost $15 to try on a dress that didn't even fit.
More than half of my wardrobe is from Venus. I love their clothes. I have not come across anything cheaply made yet. I have dresses, sweaters, leggings, jeans, shoes and jewelry. I will say I do thing their shoes do run a little small. Every time I wear an outfit from Venus I always get compliments and people ask wear did you get that. I love the clothes!
I find that their clothes always looks better in their pictures. You must also read the product details to make sure you are buying the fabric quality that you want. They have some good items, but some of their items looks like they could be purchased at a flea market.
I bought a couple of dresses that looked great on the model but when I got them, I realized they were NOT flattering at all. If you didn't have a perfect body, they were not going to look good. The fabric was just horrible. I had to choice but to return them and I had to pay a hefty shipping fee. I feel ripped off!
We apologize that your recent order with us did not meet your expectations. If you would please contact us at socialsupport@venus.com, we would want to make this situation right. We are also available 24/7 by phone, you can call 1-888-782-2224.
I order for the first time from Canada and the day after I ordered, I received and email saying I need to pay 32 dollars more for a 72 dollar order! I was not told about this when i was ordering. I really hope the quality is really good! I'm so worried now because of all the bad reviews I'm reading.
We do apologize for the inconvenience. All goods entering Canada from the U.S. are subject to duty and taxes as determined by the Canadian government, and are the responsibility of the customer. Venus shipping and handling charges are not a part of the duty and tax charges. If choosing Priority or Rush shipping, please note that we have partnered with Landmark Global Commerce to remit duty and taxes to Canada Customs Revenue Agency on your behalf. If this is your preferred shipping method you will receive a shipping confirmation with a link to the Landmark Global website with further instructions on how to remit your duty and taxes. This information is also provided on the Check Out page of our website.
I have purchased Venus Fashions for a VERY long time... the clothes are smart stylish. And reasonably priced... I've only had a couple of items I didn't care for and it was mostly the way they looked on me. I am 5ft 10 in... But not exactly in shape like the Venus models... they make EVERYTHING look amazing. Basically I dress for my body type and they haven't let me down..
Thank you so much for taking the time to leave this review. We love hearing from our customers and are so happy that you are pleased with your order. We appreciate you!
God forbid that you have to return anything or somehow a statement is incorrect because it was issued between the time of the return and generation of the statement. Venus / commenity bank still expects you to pay the shipping and then you have to contact two separate customer services department to resolve your issue. One blames the other, it's terrible - don't buy from them and avoid the hassle. You've been warned.
We sincerely apologize for the troubles with recent interaction with our company, and we truly want to make this right. If you would please reach out to us at socialsupport@venus.com we would be happy to look into your account with you. We look forward to hearing from you.
So I placed an order over $100 and received free shipping as well as a first time customer $10 off. I returned 2 bathing suit tops and a coverup that didn't fit. They charged back the original $7.95 shipping that I am now not eligible for as well as $6.95 to ship it back and they took back the $10.00. I have 2 items at home that I was going to keep, but now they are going back. Obviously I will never order from them again. I have never heard of such an insane return policy. Buyer beware!
Overview
VENUS Swimwear has a rating of 1.7 stars from 1,304 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with VENUS Swimwear most frequently mention customer service, credit card and return label. VENUS Swimwear ranks 226th among Swimwear sites.
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Hi Margie, we do understand your concerns and do want to look into this issue further to see what we can do to rectify your concerns. We will be sending you a private message for further assistance.