Vayama

I bought a ticket from NYC to Santiago, Chile to Cusco and then from Lima to San Francisco. Peru experienced bad flooding during the month I was in Chile and it is advised not to travel there at this time. The rains haven't stopped, so I need to cancel my ticket to Peru altogether. I explained my situation to Vayama and they are no help AT ALL. Every time I call, I get different information and am told that I absolutely cannot change my flight. OK, so if I had a ticket to a place that was in a sudden state of emergency, I would have to be forced to go just because a booking agency won't allow me to change my ticket? Oh, and they won't even guarantee a refund, which most likely means(judging from the other reviews) that I will not get a refund at all and they will charge me for cancelling. It's easier and less money to just not show up for my flight, and buy a new ticket from Santiago to San Francisco myself. Ridiculous! NEVER EVER EVER BOOK WITH VAYAMA

I highly suggest you do NOT use Vayama. I have been treated horribly by them. If you are expecting any kind of customer support or flexibility when airlines change their flight, do not use Vayama.

I have been hung up on 3 times by rude customer service representatives and lied to on 2 instances. They are extremely slow and do not do what they say they will. They put me through a circus and would not let me talk to anyone in charge. One employee admitted to me that he lied to me - as our conversation was turning south he said I was breaking up. I called him out and he apologized. Another customer representative told me there were not supervisors in the office to talk to but when I pushed harder for 5 minutes I found myself talking to a supervisor.

I purchased a ticket through Vayama for a South African Airways flight. Vayama contacted me that the airline changed the flight and then did not put me on another one. When I finally discovered this, Vayama told me the flight was full and my only option was to get a refund. This trapped me in a dangerous city by myself and I was forced to buy another ticket with a reputable name.

Vayama claims to stand by their customers before, during, and after their trip but did not stand by me at any point. Instead, they were rude and left me stranded in a dangerous city.

Upon putting all my information, including my credit card numbers, as i always do, i did take a last review before clicking SUBMIT, just to realize that the flight was not in the same day, so i did't SUBMIT at the and, for the same name same days did book a flight with another airline, i was charged by VAYAMA, i didn't book this trip, the information was used, called when i realized the charge on my credit card, and they hung up by saying, talk to your bank. Dishonest and unprofessional, i am done with Kayak and my Barclays card for doing nothing, very unprofessional and dishonest.

WE have faced a big issue with the ticket we have reserved through VAYAMA website.

WE had bought 2 transit tickets to Seychelles from Milan. However, due to some situations we could not go to Milan so we decided to catch our flight in Istanbul (after we called and checked it is okay to)!

When we reached the airport the airlines didn't let us go through because the ticket booked from vayama is the worst type of ticket that does not allow you to use it if you missed on any destination! Not even the return ticket!

Hence, we lost all the money we paid for the tickets and hotel stay and this has ruined our Honeymoon!

The airline said that only Vayama can let us use the rest of our tickets, however, when we reached out for them explaining our situation and asking to use the rest of the tickets or get a partial refund they did not not try to assist in anyway. They just said the ticket is non-refundable!

When I asked them about the policy that they have on such an issue (missing on one ticket) they did not highlight it. They just said go read the policy which has non of that stated!

On top of their customer service sending emails with typos and sending a screenshot of the link instead of the link!

This website is a nightmare. Please stay away

My flight was cancelled by the airline company because of drones at GATWICK airport.

Norwegian airline issued a refund which it had to be processed from the scam company Vayama.

VAYAMA DENIED to process the refund after 5 days telling me that they do not have any information from the airline company and they offered me another flight instead which I didnt accept! Their customer service is a NIGHTMARE! NEVER NEVER NEVER book from them!

I don't recommend Vayama.
It isn't a trustworthy agency, customer service is non-existent. I had a problem with the date of my booking, I tried to contact them in every possible way and I didn't get a clear and satisfactory answer.

1. I tried to contact them on their website and it keeps telling me that something went wrong, plus it won't let me contact customer care and it won't let me change the dates of the bookings.
2. I contacted them by email, no reply.
3. I contacted them on Facebook. They only stated that charges would apply, no more information.
4. I contacted them by email again. They told me my request had already been solved and that I didn't need any assistance, which is not true.
5. I contacted by phone 4 times. In the first 3 calls they told me they had problems with the system and that I should call back later. In the last call they gave me a new email.
6. I contacted them to this new email. They told me I should pay a difference for the ticket and an administration fee. The total cost was twice the cost of a new ticket purchased directly with the airline. They didn't give me any more information.

Please refrain from booking with this agency is you want to avoid inconveniences.

Extremely irresponsible customer service. NOT WORTH RISKING YOUR HARD EARNED MONEY WITH VAYAMA! First I receive notification from Vayama that itinerary has changed. Guess what... layover changed from 2hrs to 11 hrs. That is very inconvenient for me being Senior Citizen. I called customer service Oct/21/2017 and they said "Cancel Quote" is requested in the system to check with Airlines for refund Amount and I would receive quote in e-mail within 2 days. 2 days passed no mail... I followed up... this time customer service promised response in 5 hrs. Again No e-mail... Next day I followed up on phone... after holding for 20 mins customer service disconnected the call... I followed up on phone next day same story continues... IT"S BEEN 3 WEEKS but NO RESPONSE

I booked a couple of hours ago and called back to cancel as all flights are allowed to be canceled within 24 hours of booking - this is part of the DOT'S regulation without charge. I asked for a refund and they said that they will not issue a refund. I asked why and they said because that is their policy. That policy does not exist, if you go on their website, it says to call for information on their cancellation policy and how much it will cost. The lady on the phone, said " they don't follow the law". Um ok, and after asking her a couple questions she couldn't answer, I asked to speak to a supervisor. She said she will not escalate my call to a supervisor. I also had a hard time understanding her so I then asked to speak to another agent. And she refused to let me speak to anyone else. WORST SERVICE EVER! PLEASE DONT BOOK WITH THEM!

Booked a flight yesterday eve. Got two eMails, the later one of which says "Your e-ticket is attached". In that eMail, i find two documents, in one it simply says "Payment overview". The other one does contain same "Booking number", an "E-ticket number" and "Online Checkin (sic) number". Tried all those numbers on Netflights.com and similar sites with output "Sorry, we were unable to find your booking" and similar. The "Checkin" number is not the usual format starting with an "N" or "BND/". On the airline's site, the booking is also not found, it outputs just details to their call center for trouble-shooting
Will try to update this, should a correct booking reference be supplied.
EDIT: Not sure why Vayama was unable to provide usable documentation, or if this just a problem with usual lookup sites and/or my airline's web info. Anyways, the airline customer service confirmed the e-ticket number is legit and sent me proper e-ticket pdf's by eMail today. Rating upgraded from 1 to 4 stars.

I am really overwhelmed by the pathtic service provided by vyama. One of the wrost so far. Without knowing the rules how the ticketing works you are operating this agency, have a proper training program in place. For my issue airline was able to do just in 2 min without any issues. You guys never attempeted to solve the issue, always gave the reasons to escape. You almost forced me to change a ticket by shelling loads of money. If you did all this to just get the comission you should have told me I would have been happy to tip. Its not really acceptable to give false information. Not sure if this mail will be seen by some one who can take action and put improvement in process. When airline was ready to refund the ticket vyama people stright forward said they cant cancel and refund. Vyama is just waste of time. I had to folllowup for a week with them and finally they did not resolve. I have to goto airline to have my issue solved. Dont ever use vayama

I bought tickets through Vayama for my first ever trip to Europe and regret it tremendously. After watching the prices for a while, I bought my tickets on their website 6 months prior to leaving.

Three months after the purchase, I was told flights had changed and I needed to make some adjustments. We pushed the flight forward a day per their recommendation but when they did that, no one moved the seat assignments and upgrades I paid for months back. They didn't even tell me, no doubt hoping to keep the additional revenue and let me deal with the changes when I arrived to check in.

After spending literally hours on the phone asking to have my seats assigned per my purchase, I was promised a total of three times by Eric, Solomon, and John in the Vayama customer service department that I would get my seats and upgrades by email. No emails from any one of them. I finally spoke to a manager, Sam, who said the tickets had not changed so he could not refund me then I mentioned that the dates were different so they did change. Well, I guess that wasn't a change that made a difference so he said I should call the airline. I never paid the airline, I am not their customer, why would I call them and how could they help?

I am looking into disputing the charges with my credit card but that's not a promise I'll get my money back and now I don't trust Vayama to actually have a ticket waiting for me when I get to the airport. They are an awful service and if you give them a dime then you have gambled it with a company that doesn't care about taking care of its customers.

If I could give 0 stars I would. Please don't ever book through this company. We submitted a ticket regarding a mistake that was made... a small tiny mistake of a name being off by two letters 14 hours after we booked. We submitted a passport to them to correct this. Their response was pretty much that you have time don't worry about it. We check in again in July as our flight is coming up in August now they say we never recieved a picture of your passport. This is ridiculous so I resubmit the ticket and passport change and now to only have them tell me it was going to be $100 for a two letter name difference. Then they canceled my return flight without notifying me. When finally being guaranteed by a service representative that this will be taken care of this Thursday a few days before my flight he never gets back to me like he said he would. Finally now 2 days before my flight the manager calls me and pretty much says that m 300 something dollar flight now is $2000. Customer service is awful, no one is on the same page, terrible service never booking through them again. There is more and I can't even begin to tell you about the awful conversations and the faulty promises I was given. This company needs to be shut down. Worst experience ever. I don't know if I'll be able to go this upcoming Monday. Vayama you are awful.

Giving these guys a rating of just one star is being super charitable! We started at Kayak to purchase airfare to Sydney, Australia. By the time I paid for the tickets, I discovered that Kayak had pawned us off to Vayama which Ive never heard of before. Too late, monies had already been sent. Then the problems really began. TWO weeks BEFORE we were scheduled to leave, I called Vayama to see if we could upgrade our Qantas seats to premium economy. The agent politely asked if we were aware that our final segment home was cancelled. I said no and asked when were they planning on notifying us? I received no reply. They said they had to send this up to the ivory tower and would hear something within 48 then 72 hours. ONE week later, they provided us with a flight changes. We tried to obtain seats and after researching American and Qantas, we determined that Vayama had somehow obtained two different record locators for us, one being an impossible route. We called again to notify them of this and an agent confidently indicated we didnt know what we were talking about double locators were impossible. She said shed send this up to the ivory tower again. THREE days before we were to leave, Vayama emailed us to indicate that indeed we had two record locators for the same trip and that between them and American Airlines, they determined the best approach would be to leave well enough alone and to struggle through our seat assignments at the airport. Well never use either of these travel agents again.

I have booked ticket thru Vayama to go to India from the USA for 3 of us for $3986. The ticket was book via Canada thru Air Canada. After few days I came know that we need a transit visa if we travel thru Canada. Since our travel date was within two days, I can't apply for a transit visa and I canceled my ticket.

For cancellation and to know about refund amount I have called several times to Vayama customer care. Most of the time I didn't a line. If I get a line they hold me for at least 20 min. And also held my line for a long time for my every question. It means that the customer service representative doesn't have much knowledge about the refund and admin fee. Each one gave me a different answer. They said they will send estimated amount to my email but they didn't. Next day again I called and got line after several attempts and explained from first. I didn't get any valuable information. I don't want waste time because I have to cancel the tickets before 48 hours to get at least the tax amount. So I decided to cancel my tickets whatever the refund amount it would be. Finally lost more than 50% and paid an admin fee for Vayama. I don't understand one thing. Since It is single click cancellation for group ticket, why they charge $100 for each ticket. I agree if the tickets are booked separately.

They offered me Deal and I was waiting for the E-Ticket two days later they tell me it was cancelled just like there body's at justairticket.com 100% pure SCAMMERS Bait and Switch.
Never again vayama I used them before but not anymore RipOff.