VacuumPartsCatalog

Found the Oreck Model I own on their website and it showed the parts needed for that model. Ordered the cord listed and received a cord that is not for this model.
Contacted them to ask to remedy the situation, this is what they responded with:
This cord does not come with the strain relief.
We did not mention or place an image of the strain relief on our web site.
However, If it is available I will try to get some from my vendors and put it on the web site soon.

Sent a second email asking again how to return it and never got a reply.

Should have known better when the website had no telephone number. They refuse to acknowledge there are errors on their webpage,

This is not a legitimate company and everyone should avoid doing business with them.

I LIVE IN MANHATTAN NY AND THEY SHIPPED MY ORDER TO WOODSIDE QUEENS NY. MY BILLING INFO COINCIDES WITH MY ADDRESS AND NOW, ACCORDING TO THEIR POLICY IT IS MY ERROR NOT THEIRS. THEY REPLIED ONCE SAYING IT WAS SHIPPED, TO QUEENS-- WHERE I DON'T LIVE. WHEN I RELAYED IT WAS THE WRONG ADDRESS THEY HAVE NOT REPLIED SINCE. NO REFUND NOR REPLACEMENT ORDER. NOTHING! I WOULD GIVE THEM ZERO STARS IF POSSIBLE. SHOULD HAVE KNOWN THIS SITE WAS TOO GOOD TO BE TRUE I FOUND EVERY SINGLE PART I NEEDED FOR MY VACUUM CLEANER. WHAT A RIP OFF!