Daniel G.

Found the Oreck Model I own on their website and it showed the parts needed for that model. Ordered the cord listed and received a cord that is not for this model.
Contacted them to ask to remedy the situation, this is what they responded with:
This cord does not come with the strain relief.
We did not mention or place an image of the strain relief on our web site.
However, If it is available I will try to get some from my vendors and put it on the web site soon.

Sent a second email asking again how to return it and never got a reply.

Should have known better when the website had no telephone number. They refuse to acknowledge there are errors on their webpage,

This is not a legitimate company and everyone should avoid doing business with them.