I LIVE IN MANHATTAN NY AND THEY SHIPPED MY ORDER TO WOODSIDE QUEENS NY. MY BILLING INFO COINCIDES WITH MY ADDRESS AND NOW, ACCORDING TO THEIR POLICY IT IS MY ERROR NOT THEIRS. THEY REPLIED ONCE SAYING IT WAS SHIPPED, TO QUEENS-- WHERE I DON'T LIVE. WHEN I RELAYED IT WAS THE WRONG ADDRESS THEY HAVE NOT REPLIED SINCE. NO REFUND NOR REPLACEMENT ORDER. NOTHING! I WOULD GIVE THEM ZERO STARS IF POSSIBLE. SHOULD HAVE KNOWN THIS SITE WAS TOO GOOD TO BE TRUE I FOUND EVERY SINGLE PART I NEEDED FOR MY VACUUM CLEANER. WHAT A RIP OFF!