VacasaReviews 1,262

We had booked a stay at a beach condo, and Vacasa was the company we were working with that manages the property. Everything was fine until we got to 2 hours before check-in. We had driven to within an hour of our destination (luckily it was just a 7-hour drive, not a flight), and were called and informed that the condo we had rented was being remodeled. Therefore the condo was unavailable (I am assuming it was being remodeled for longer than the day we were supposed to check into it, but hey what do I know). They then informed us that we had two options to choose from, or we could cancel. I looked at the two options, both were one less bedroom, and nowhere near the beach (the one we had booked was oceanfront). We were told that we could choose them, but would not get the difference (both were far less than we had paid) back. So, we had no choice, due to the size and the money issue but to cancel and scramble to find something else. Of course, with the prices having skyrocketed since we originally booked we ended up paying the same thing we had paid Vacasa for half as many nights in a worse place. We were also informed that they would try to get our money back to us within 4-6 weeks if they could, but they could not guarantee anything. When I asked them about the fact that they were offering me less for that same money, they did not care in the least, and they were completely unapologetic (other than a cursory scripted "we are very sorry for the inconvenience" garbage). It certainly seemed as though Vacasa wanted to get us to take the cheaper place, pocket the difference, and that would be a huge win. It seems, even more, that way since the place still shows as for rent and is available right now for multiple dates, including the days immediately after we were supposed to stay. So, I would say book with extreme caution, and if you have to pay for a plane ticket I would think twice before using them, as you may not know you have no place to stay till you land.

Wanted to bring certain things to your notice about the property.
1. This is a very very old unkept property with very old out dated appliances.
2. Dishwasher does not clean dishes and leaves residue on all the dishes.
3. All the cupboards in the house are almost broken. You try to open a drawer, and the drawer almost falls out.
4. Kitchen items are all old and some items don't work at all.
5. Curtains in the house are so so old - the curtain near the kitchen sliding door is all torn and extremely dirty.
6. Beds are old and make screeching sound and very bad on the back.
7. All windows cannot be opened because we understand that water might seep in if we accidentally keep it open now that it's raining. But in summer it might get very hot and if we are unable to open the windows, it will be extremely inconvenient.
8. Also, the bathroom doors in the basement do not have locks for privacy.
9. The Elliptical machine in the basement is not functional. It's looks like it's just kept for show and to fool people into thinking the house has all good amenities.
10. Lastly, making checkout time at 10am rather than 11am like most properties and then charging extra money for late checkout. This is a very poor service provided by Vacasa.

Only plus point in this property is the ocean view and the easy ocean access.

We are very very disappointed and feel we paid extremely high price for this property.
I am sorry but I cannot recommend this property to anyone.

Vacasa cancelled our reservation 8 days before we arrived. We booked months before and paid for flights and rental car. Supposedly getting full refund but no compensation for this huge inconvenience to hustle and get another rental only days before the trip! They said the owner terminated their contract with Vacasa. How unreliable. Why is there no protection for the renter in cases like this? I won't ever book through Vacasa again.

I just made reservations, called to confirm, women told me I would be emailed a new confirmation number on top of the one I was already emailed to confirm our reservation. My family and I were so happy to have secured this location, until. About 10 minutes later I received a call from another rep telling me that they were unable to verify my identity. The first women only asked simple questions and I answered all. Once I asked what was searched to find my identity and what is this based on because I assure you I am me. She said I don't know, it's in our system and you were not approved. I said, so you all took my 2249. 00 dollars, denied me based on no information to confirm identity, and now will not be refunded until 3rd party processes a refund request to you all, and you all will approve a full refund but I will be responsible for any interest accrued from my credit card company, if any accrued while this is processing. I and family are extremely indignant with this company and I will continue to boycott and write reviews WARNING ALL if you see ***VACASA*** DO NOT TRUST THIS COMPANY. Find another company to make your reservations. I should have heeded the 1 star rating for this company.

I had my reservation in Destin cancelled the day of check in. I was notified 4 hours after the cancellation and was told that I will be accommodated in full. My prior reservation that was cancelled was a condo and I was told that I was being accommodated with a full beach house with 5 bedroom for me and my guests. Turns out that we were only given 1 bedroom out of the 5 in house because the other 4 rooms had residents already. We got screwed over and were basically given 2 options, take what I'm given and get no refund or get a refund and a petty sorry knowing that it was a holiday weekend and this was all late notices. Many agent on the phone also mentioned that they had no other places around Destin or Panama City Beach, which is next door of Destin, so we just took a full refund only to book through booking.com. Booking.com gave a us a condo that was owned by "Vacasa" because we spoke to the same agent from Vacasa, named Samantha and her team lead Brandy. She answered the phone and immediately remembered our voices and she was giggling because she was the one that claimed there were no other places from Vacasa available to accommodate us. They didn't even accommodate us this room and give us the differences, instead they told us to request a full refund and pay for this condo in full. We were tired and exhausted due to driving 9 hrs to get here in Destin. We took the room only to find out the a/c was not working and we still had to pay the price in full! Bad business and very unprofessional! Vacasa gave us the worst experience, Samantha, Brandy, and their local operations manager here in Vacasa Florida!

Our management company was bought out by Vacasa. We never had an issue renting our beautiful Florida home until Vacasa took over. They assured me the transition would be seamless, but they didn't follow up on anything. They did not ensure the garbage was taken out. Our pool was solid green and they never noticed. I would feel terrible if someone rented our home and walked into heaping garbage cans, green pool, and linens tossed in the closet. I would NOT recommend you trust your home with Vacasa. Even after I pointed things out and they apologized, nothing improved. I had to hire a local company to double check on everything to insure it's right so guests wouldn't arrive disappointed.

When speaking wit the Vacasa representative, we were told the property owner decided to cancel our reservation. No further explanation. We received email notification of the cancellation with a note our credit card had been refunded, however no such refund has been processed. This is not a professional property management company. We'd give them 0 stars if allowable. BEWARE!

Vacasa cancelled our vacation rental one hour before check in. 8 family members and all adults arrived early in the day only to find out their unit was not available. It was under construction. How on earth did they not know that way before we spent money on flights. When I got home and shared this story with my sister in law, she said she had the exact experience but thankfully it was a week before she got to her destination. They do not care about you, your family or your vacation.

Review that asks only for what we loved seems as disingenuous as Vacasa's advertising. Claim of 24/7 support is false; zero response to several calls and an email over a 5 night stay at a property they call Dream Catcher in Idyllwild.

Hot tub locked/nonfunctional and "maintenance" # provided reported that last service was 3 years prior; a major disappointment because rehabbing a knee injury. Gas grill would not get hot; no extra propane tank; unusable, and meals had been planned around its use; another major disappointment. Unstoppable flow of hot water into tub, limiting availability for showers, and clearly not a new problem; forced to repeatedly exit home to turn off water at meter to allow HWH to recover; daytime, not so much of a problem; nighttime, huge problem. Dead trees and dead branches on roof; gutters overflowing with dead pine needles creating fire hazard; general lack of exterior maintenance. The location was nice. Too bad Vacasa dropped the ball.

Used this company to rent my house for 2 summers. They were unavailable to help with most problems in the second summer. Stay away because they do not know what they are doing

Absolutely horrendous! They don't even deserve one star. I am a property owner and it has been a painful experience from the start. First of all they never shared the fact that they take money from not only my rent but also they add extra "fees" to the top resulting in listing the property at almost double of what I was told, hence, eliminating a significant buying market and resulting in a lot of vacancy (not to mention that I received no portion of the 2nd set of fees!). To make matters worse, due to local ordinances, the property has a minimum of a 30 day rental period, and they never mentioned the fact that there would also be significant vacancies between renters because they have no algorithms/control in their reservation system for when people can book the house so a prospective renter can block out a chunk of time that leaves vacant gaps between renters that are less than 30 days and hence the house becomes un-rentable, but shame on me for not figuring that out ahead of time. When I was first interviewing Vacasa to manage my property, they had told me they would cover all costs of housekeeping and laundry but then started charging me - and I'm really not sure if the person who promised that just didn't have a clue? I also had serious issues with the lack of quality of the pictures that were posted so I when an email came to my inbox asking how they were doing, I shared my disappointment and sure enough someone from corporate called me and promised a lot of things which were never delivered upon.
The final straw was when they "mysteriously" deducted $4500 from my account and have still not refunded it, and I now have to involve my lawyer. They simply have no follow through and will tell you what you want to hear to get your business. It's shameful. There was however one person who was very helpful, the assigned property manager but unfortunately it was not nearly enough to keep my business.

All our Vacasa rooms for our out of town family wedding were stressful. No room keys were available and required multiple calls and follow ups. My son's room to prepare for the wedding with groomsmen was given to someone else and had to jump through hoops to get another. One relative arrived at midnight and couldn't get a room until 3 am after traveling cross country. Also only one key was provided per room despite having two or more occupancy - so inconvenient. Major issues with water - often no water or only cold water for shower. Avoid if you want a smooth vacation.

This company takes on business it cannot serve. A severe lack of customer and owner services is evident. Overworked and underpaid employees in beat up 30 year old vehicles.

Should have read the google results. We read their results. Totally different. We are here now. The place is terrible. Construction is awful. I use to work with OSHA. I'm sure I can find some violations. The manager would not speak with us only the ladies answering the phones. We asked for an upgrade. Sounds like they want us to pay full price for both.

Vacasa keep my money over $3500. 00 cad and I got nothing. Why a company would do this is beyond me. I booked a rental and it was cancelled because of covid. They said I had a credit and I check just before I made a new reservation. It was still there and I got an email to confirm it. I then made a new reservation, but did not get the credit. When I was able to check, the credit was expired a month before I got the email. It looks like they back dated it after I got the email. AVOID DOING BUSINESS WITH VACASA.

I rented this unit through VRBO and it was managed by Vacasa. Although I rented it weeks ago, it was not ready. When we were able to check in, the housekeeper was here and had to clean the entire 3BR unit while we had to wait! She was short a set of sheets so two of our guests had to share a double bed@ we were told someone would be there to finish momentarily but this never happened. I called the 24 hour service number and someone answered from Texas and was absolutely no help. Here I am 24 hours later and no help. I paid almost $700.00 for two nights and these jerks don't care! The parking situation was a nightmare as there is construction going on on the building and heavy equipment blocking many spaces and no information about alternatives or even that construction was going on here! RUN AWAY FROM ANYTHING TO DO WITH RENTING FROM THIS COMPANY!

I wish I had read these reviews sooner. I contacted customer service to verify pets were allowed and the weight limit, customer service said "yes" and the reviews indicated pets were allowed. After I paid $2500. 00 I was told they were not.
Update: I received a phone call and a text message from Vacasa offering other choices. They corrected the issue.

I will never use this company again. We arrived to find no key in the lockbox and a broken backup lockbox. It took an hour to resolve, with me having to explain, 4 times to 2 people, the problem They treated me as if I was just stupid and couldn't figure it out.
Then, when I went to bed, I discovered the sheets were slept in with blood and hair on them. Thankfully there was a clean set in the closet and I had to strip the bed and remake it.

I paid $160 in fees for a three-night stay. I emailed Vacasa and told them of my experience with the missing key, broken lockbox and dirty sheets. I requested that they refund me the $160. I haven't heard a word and it's been a month. They also did not post the review that I wrote, so I tried to write a new one, but they say it's too late.

In short: high fees for crappy service and edited reviews. Vacasa is a SHAM