VacasaReviews 1,262

After waiting over 2 months for payment we are now filing a lien on the property. Did not want to do that to the homeowner. Was hired by Vacasa and have waited to be paid. They now have told us they are unable to pay our invoice and have forwarded it to the homeowner for payment.

I hate that I even have to give them 1 star. We checked in on Thurs at 3pm, immediately had an issue with a light falling off a ceiling fan and causing a loud spark! The gate to the outdoor stairs just fell out of the wall. But all of that is nothing to the sewage backing up in the downstairs bathroom Sat morning. Called them, they sent someone out who could not fix the problem. We dealt with this all day Sat, all day Sun until check out on Mon. While I was in contact with someone, they notified me I would be getting a refund…. After asking multiple people exactly what they were giving me back I found out it was $150 of my nearly $5000! Now I conveniently can't reach anyone.

We booked for a home left early to head there and our children caught covid. So we turned around I messaged vacasa and explained we wouldn't make it and I didn't wanna infect the home. They then offered to push the dates up for us and let us stay the same nights everything would be the same, as we had spent 3k for 4 nights as it was. We were very appreciative and thanked them. So we asked on some dates and they told us to just confirm it and we would be all set. So I did and the next morning a new representative got in there and gen told us we will now owe$700 more if we wanted to accept. I feel they are GREEDY and do not give 2 $#*!s about anyone. Screw VACASA I would never ever tell anyone to revert from them ever. I will always for ever speak bad about them and steer everyone away from VACASA possible. I got there so sinks one day soon!

I was not happy with my stay. My daughter was hurt by the shower door falling off and almost breaking her foot luckily it didn't shatter all over her. Also the sink garbage disposal was burned up and we didn't know so we were stuck with nasty food water in the sink that smelled like mildew and sewage. When we ran the dishwasher all the food and water would rise in the sink. NOT SANITARY AT ALL. The ladder to the top bunk was broken with rusty nails exposed. I thought it was clean till I looked under my bed and seen food and drink bottles from previous guest. Also the front eye on the stove is shorting out. I paid 2042 dollars for this condo and it wasn't worth it at royal palms. Fix it and do better by your guest vacasa. I will not recommend or be back at that condo ever.

They don't clean the house so that your guests see a clean house when they arrive. There's supposed to be an inspection after the cleaners are done but either he doesn't show up or doesn't know what to look for. In our case there was food in the oven, a door was off the track, and two beds didn't look changed.

I booked the reservation which vacasa lists their property on VRBO.
It is very hard to do cancellation, as no one in VACASA responses the cancellation request and called several the reservation phone number, no one answered the phone.
It is on cancel request pending status for a while.

This company is the worst. They cancelled our booking twice on cape cod, second time only a week prior. They had NO properties anywhere near the cape to offer after the last min cancel, no offers for recourse or any way to make it right or better.
Still waiting on our refund.
Our first attempt to use this company and never will again. Wondering if whole thing is a scam since still waiting on refund.

RENTERS BEWARE. We just spent a week at Bethany Beach in Delaware, where VACASA as the property management co) and were not happy with our entire experience. We chose this resort and Bethany Beach because they advertise as "The Quiet Resort" Imagine our surprise when an Owners Event was held at our resort, during our stay, with 500 people in attendance, including live music for 3 hours, right below our porch. It was so loud that we couldn't hear our TV, even with the door closed.

To make matters worse, no one cared! Everyone, from the resort management, to the event coordinator, to VACASA all acknowledged this was an annual event. Yet, no one thought to notify us so that we could choose another week.

The office manager took customer service to an all time low, by chastising me when I attempted to explain to the booking agent that we did not appreciate everyone telling us that this was an annual event... that they were aware happens every year at this time.

The lack of consideration for our hard earned vacation $ was appalling. The response to our email was "we have no control over what this resort does." WHAT?! You HAVE control over letting renters know that a HUGE, ANNUAL event is being held during my vacation and asking if I would like to book at another time.

Three days of loud set up, a full day event for 500+ people, topped off with loud music (measuring 100 decibels on our iPhone app) all made for a crap vacation. Renters Beware... this resort and this rental company do NOT care about you.

Customer service suck, I hadn't just got a deposit back I paid the full price of the reservation of 3769 and I hadn't gotten a penny back yet. When you talk to the people that you paid, they would tell me I have to talk to the insurance guys and then the insurance guys will tell you that they are waiting on vasca to confirm that the reservation has been canceled. Please book a reservation with someone else because I think both vasca and the insurance company are working together and are scammer

For the love of god, please save yourself the time and look elsewhere if you are a property owner/ booking a vacation/looking for employment through this company. My wife and i help look after a property that the owner went through vacasa to rent her property, my wife was subcontracted to do cleaning and had to fight to get paid... is also still owed money, the land ower has contacted them on numerous occasions to resolve several issues only to be ignored. The frustration continues for the land owner and my wife. This company is not professional in any aspect whatsoever and we will post everywhere possible to make sure this reaches as many people as possible!

This company is unquestionable the worse management company I have ever dealt with. They change property managers frequently, you cannot reach any manager by phone, no voice mail, they do not respond to you, not even in a timely manner if ever. They charge you for replacements of stuff twice so you must be careful and watch your account like a hawk. Their fees are way too high for the services they provide, you should be able to do much better with other companies. Management is very poor.

* laughed when I said it was unprofessional for Vacasa to cancel my trip 5 days in advanced and would not refund me my money for 3-4 weeks. Terrible company.

*Personal information redacted by admin

I experienced the very best customer service and support from C. Holt today. It was a complex situation and Cory took the time to listen and validate my concerns and understand all the intricacies of my problem. He showed both empathy and immediacy. I don't always use Vacasa for my rentals but from now on I will be using them and telling all my friends about how awesome I was treated. Thank you Cory!

Owners probably have the prettiest cabins to rent but Vacasa is miss representing you. We stayed at a gorgeous cabin but it was so dirty. Kitchen disgusting, bathrooms super dirty and the sheets on the beds OMG so nasty. We had to clean the whole house. The photo is of the sheets the way we found them when we arrived

Total lack of communication and no customer service save yourself the time and money. Book with someone else have called 25 time 15 emails and Vrbo has been unable to reach them as well they were quick to take money but never delivered on there end please beware of this company!

Old houses poor maintenance bad communication no cancellations no future credit terrible experience they took 1500 dollars just because they dont cancel my reservation due to storm in the area worst peoples ever stealing moneys i hope they close this companie

We rented a cottage for five days in the north woods of Wisconsin near Presque Isle. When we arrived, the cottage was clean, beautiful, and comfortable. The next morning, the power went out due to high winds, and it was out for 27 hours. Meanwhile, we had no lights, no way to cook (electric stove), no running water (water pump is electric), and no way to flush the toilet without hauling water from the lake and pouring it into the back of the toilet. It was extremely miserable, and we considered going home. My husband made several calls to Vacasa to see if we could be reimbursed for one day. The answer was a firm "no," but they would reimburse us for spoiled food if we had itemized receipts, which we didn't. There was never even a "that must be rough" comment. All this company cares about is money. Customer service is non-existent.

I have rented from Outer Beaches Realty for many years! I have a rental from October of this year, that I reserved in Novemeber. Vacasa took over the rental and suddenly they're trying to say I owe more than my original price. I have sent all emails PROVING they are wrong, twice mind you, and now they're saying there is nothing they can do to fix it because one of the photos I sent was a screenshot and doesn't show the date. It's only a $50 difference, but even with the PROOF in front of them, they say they can't honor that price. So now I am forced to decide whether to keep the rental, as we probably can not get another on such short notice, or to cancel and ruin our vacation with my parents. This is absolute absurdity and they need to work on their work ethics!

We rented bay walk and are actually here now. We checked in on Saturday and we've roaches inside every day! I've called and asked them to come spray and they still haven't and today is now Thursday.

Had to cancel $500 due to cutting our trip short due to dog illness. Purchased cancellation fee. Will not refund our money.