VacasaReviews 1,262

The property was great, clean, and just as described in Atlantic Beach, NC. We love to travel and this is our first time using Vacasa. The Vacasa experience was terrible and unfortunately, there is no way for the homeowner to know. I would love to rent their home again but not through Vacasa. First, every single phone number goes to a call center in which you must wait 20-45 minutes for someone to answer. The call center people have no idea what is going on unless it has to do with your reservation. There is no local number. What if there was an appliance to break? I am supposed to sit on the phone for 40 mins to tell them the refrigerator broke because they refuse to give me the number to the local office down the street? The local office? Opens at 9 am. So if you need to get on the road and leave early there is no one to take the keys. So you just randomly leave them on the porch because there is no dropbox. If I was a homeowner I would not feel safe knowing the keys to my house were just on a doorstep. Never received confirmation that they received the keys so I called Vacasa, and customer service said they had no idea. I should just assume so.

Also, we received various emails, texts, and instructions from the local office that all contradicted itself regarding what to do when leaving. Called to clarify the instructions but after 34 mins I just hung up and hoped I did everything correctly. This was a terrible experience. I should not spend my vacation trying to chase down information. That is what I do during my 9-5. No thank you,

I used Vacasa to rent my cabin in Lake Arrowhead, CA and learned quickly (unfortunately not quickly enough) that they essentially treat your place like a cheap motel. They offer your place for rent at well below market so that they can bring in volume. If you're just paying attention to your monthly statements and you're making some money you might not realize it, but if you look at the details you will see what I'm talking about. I ran some exact calculations and discovered that after accounting for cleaning fees, dog fees (which don't go to you even though the wear and tear is on your property) and the management fee, on a typical weekend I was making $85 on my place and they were making $190. They don't care about you and they don't care about your place, they go for volume and rent it so cheap that you get renters that treat your place like the value that they rented it for (which is often less than a cheap motel room). I had speakers and other items stolen from my cabin and when I wrote *, the local area manager about it, she responded to other concerns in my email that pertained to her, but never responded to my concern about the stolen items. When I responded to her and pointed this out, she again did not respond to the stolen items concern. It's amazing how terrible this company is. I wish I had done my research before going with them. Hopefully this word of warning will prevent you from making the same mistake. I should add that I was referred to Vacasa by a friend in Lake Arrowhead who was using them and he also quit using them around the same I did for pretty much the same reasons... underpricing his place and offering terrible service.

When I ran the calculations

*Personal information redacted by admin

My family and I stayed in a Vacasa rental in March and I immediately submitted a review for the listing after our stay. Certain issues - such as a broken water heater, blinds that wouldn't close, missing furniture... - made our stay uncomfortable. In addition, they misrepresented the property by describing it as a quiet, isolated property, when it is actually in a crowded neighborhood. Six weeks later, my review still has not been posted. Meanwhile, other glowing reviews have gone up instead.

I was very upset that my review was withheld and I tried to contact Vacasa directly about that. However, I received no word from them – except on another consumer review site where they urged me to contact them (again). I did – and still no response. Clearly, their public statement is disingenuous and they have no intention of following up with me. This action, after continuing to censor my negative review and disclosing only positive reviews, confirms Vacasa's deceit and dishonesty. This company has no conscience and no accountability to the public.

We rented a pretty expensive property through Vacasa at Plymouth, MA. Here is how our experience went:

* Some of the appliances were not working. I asked for help, they sent someone after a day but couldn't resolve it.

* I left some footwear that we really like. In spite of sending them multiple reminders, they haven't looked into it. They even charged me $25 as part of the lost and found fee. It has been a month and no news.

Vacasa does not keep up their rentals. The amount of mold and mildew not cleaned is astounding. Never heard back from them, after leaving feedback. Dirty toilets. Blood on the ceiling.

Be warned. Unless you purchase the ridiculously high-priced trip insurance, you can make NO changes AT ALL to your reservation (even for medical reasons) without losing HALF of the total price of your trip. I will be leaving negative reviews on every site that I can find to warn people of this. They should not be allowed to "manage" vacation rentals. All they are doing is stealing from people using loopholes in their "vacation agreement."

They only give a 24 hour refund policy or they keep part of your money made reservations 3 months In advance but unfortunately had to cancel 2 days after reservations where made I understand if it's a few weeks or even a month before arrival date but 3 months in advance will NEVER book through this company again

Had booked a 5 night stay for my elderly mothers birthday. Before our arrival she had an fall and unexpectedly passed away.
We had set up her birthday at her retirement home, but could not use the facilities and had several out of town family coming already.
We had several come over during mid day with flowers and bring food and offer condolences and a neighbor complained and got us evicted even after we explained the circumstance. We also tried to work with Vacasa to help due to our unforeseen circumstance, but instead let the neighbor bully the owner and manager and they made us leave only after two nights, took all our money and deleted the stay off the app like it never happened.
The home was shoddy with any infestation, smelled of mold. Had garbage left in garage and side bins. Yard unkept, garbage in back yard. BBQ on deck had cover that was disintegrating.
Batteries missing from smoke detector. Hall bath fan was screeching. Exercise bike didn't work.
Bleach stains on master duvet. Broken glass in front door with duct tape on it.
When we asked someone to come over to inspect and fix or clean up, no one responded.
The worst rental experience we've ever had.
And we stay in air bnbs, homeaway and vrbos all the time. DO NOT RENT FROM VACASA.

When we booked they said we would get a full refund if we had to cancel one weekend we where in the area of the cabin and wanted to drive by the rental and look at the rental it looked bad to us so we called to cancel and then they told us we would forfeit the 70 dollar booking fee after they told us we would get it all back when we booked it I will never use or recommend them

We stayed at a Vacasa property at Southbay on the Gulf #61, Destin Fl. For 60 days. We were very unhappy with the property. We left a review on the Vacasa app and after a day it was removed from the site by Vacasa.
Upon arrival the home was dirty. After a day we started seeing cockroaches. We called and complained and someone came out the next day to spray which we appreciated. They said it could take up to 2 weeks to be effective, but we had daily cockroaches until we left. There were dead dried out cockroaches in the kitchen lighting so it wasn't a new problem.
We had a water leak in the kitchen, the dryer barely worked. It took up to 3 hours to dry a reasonable sized load.
The water pressure in the lower (bedroom) level was horrible. The showers only provided a trickle.
The codes for the different gates were all incorrect.
The first 2 weeks we were there, the driveway gate wasn't used. We came home late one day to find the gate closed. Of course the code didn't work. We called and were given several codes that didn't work. After twenty minutes they finally came up with a code that worked.
The thermostat didn't work very well either. We had it set to cool to 75. Sometimes it cooled to 68, sometimes it didn't come on when it was 80 inside without touching the thermostat.
We generally were cold in the lower level, warm to hot on the upper level

This place was very dirty stayed 04/08/2022-04/15/2022. Know one will respond to a refund. Several attempts.

My wife and I rented a Cabin, on 1st appearance all looked good (from the outside). Inside they leave 1 roll of paper towels, 2 roll of Toilet paper and no fresh towels for a 1 week rental. The smoke detector had NO BATTERIES, the cable is basic channels only, remotes have no batteries. To make matters worse, the are no traction pads in the shower, which caused my wife to slip and fall out of the shower breaking her hand and not one person from "Vacaca" has called to check on my wife. You will be better off staying a a hotel with a 1 star rating.

We stayed at a home called Kissimmee Sojourn. First impression... the home is very nice. The pool was perfectly heated on the first day and I was extremely happy with the booking. It wasn't until the next day, when we went into one area of the home that wreaked of pet urine. When we went to use the pool again it was not as warm as before, but it was still okay. As the day went on, the water became colder and colder. I called about these issues and was assured that someone would call back to take care of the issues. By the time someone called me back the pool water had started to stink. I informed the person of the issues and she offered to have someone come clean the carpet in that area (there was no carpet in that room) and to have someone come out to look at the pool. No one ever came to "clean the carpet" and the person who came for the pool did not bring any tools to be able to open the locked box that holds the pool controls. He put his hand into the pool and said, "the temperature is fine". I then asked him about the smell of the water... he said he didn't smell anything. So, we got to use the pool for one evening and one morning. One of my friends was so upset that they actually went home on day 2 (we were supposed to stay for 4 days).
After I got home I formulated an email explaining all of the issues and that the stay was way below par for what we had paid for the 4 days (over $1800). I then received an email that they would give me 15% of my money back. I responded that was too low and listed all the reasons I thought we deserved more than that back. I then received an email offering a 100% future stay credit which I agreed to take. However, I never saw either of the offers on my account, so I called customer service and was told that the offer of 100% was incorrect and that they will only give me 15% credit. I feel that this is a bait and switch and even though I don't expect to receive 100% of my stay credited, I think 15% would not be fair. They basically are not trustworthy and I personally will not give them another dollar of mine!

Wouldn't of expected beds that had been slept in, sheet had sand, hair & wrinkled body impressions!
Was shocked that after a pandemic there would be such disregard for our safety. There was no response from Vacasa after I advised them of the dirty sheets.
We found note in the toaster at our unit, it said "Do not use, FIRE HAZARD".
They couldn't tell me if there was a coffee maker in our unit. They were suppose to call us back after our 2nd inquiry and they never did. We brought one, but there turned out to be 3 coffee makers there.
Just unresponsive, horrible customer service.

I booked a 5 bedroom house the house was not cleaned upon arriving at 11 30 pm at night after driving for 8 hours, after spending an hour and a half on the phone they told us that we can travel 20 min to a different house that only accommodates 6 people but I had no option but to send 6 people of the group over, upon arriving to that house at 2 am in the night, we were shocked to see that that house was not cleand as well full of dirty towels and linens and full of germs and viruses, all the bathrooms were dirty and full of germs *** COVID 19 Viruse *** we were forced to sleep on the floor and couch, I spoke with them hours over the phone but with no success.

We recently rented this corner condo over the Easter weekend and we're completely disappointed. Here is a brief synopsis of our stay shortcomings:
1. After booking the unit, your pet policy changed and we were not notified and thus were extremely disappointed when we found out but too late to cancel
2. The condo was "worn" with old dirty furniture and in need of a fresh coat of paint as the baseboards and high touch areas (doors and bathroom) were dirty
3. Finally, the most frustrating part was that our key FOBs did not work. (These we're required to enter/exit pool, beach, etc…) We tried ALL 6 and even had a resident and housekeeper try to assist. We contacted the rental manager as no one was onsite Saturday and they informed us we would be contacted. In the meantime, we had to rely on other guests to let us in/out, which meant waiting for someone to come by. 4 hours after our call, we were given a code to enter locked areas. This code however also did not work and thus 9 hours after our first call, we were given 6 key FOBs from the neighboring condo. Needless to say, Saturday was a bust as we spent the day trying to gain access in and out of the condo.
Overall, the view was beautiful but we cannot recommend. For the price we paid, we expected more and it appears this is just a quick turn money maker for the owners and not a relaxing vacation destination we had hoped for.

Took over a month to get a refund even though we canceled well with the 100% refund window. Multiple e-mails, VRBO Messaging and phone calls were required. I suspect they count on a percentage of people will simply forget to check their account for a refund.

Booking Number *******600 & Confirmation Number VK9VNZ8S

We were pleased that Coconut Palms was able to accommodate our day-of reservation on Saturday, April 9 due to our flight being cancelled. I booked the reservation and received the confirmation email at 2:39pm. The email stated check-in was at 4:00pm and that another email would follow with additional check-in instructions. We arrived at the rental office at 5:30pm to pick up the keys but the office had closed. The email with additional check-in instructions, including how to access the keys after the office was closed, had not yet arrived.

I called the Vacasa number listed in the email and the agent seemed confused about our reservation. She had trouble locating it even though I provided the confirmation number listed in the email. I was put on hold numerous times. After eventually locating our reservation the agent said that she needed to verify my identity. After a lengthy process to verify my identity she provided the code to access the box containing the key to the rental property. The code successfully opened the box, however there was no envelope with our name on it containing a key. The agent said she'd try to contact someone local to Key West to bring us the key. Eventually she was able to reach someone local and then we waited for them to drive to the office to give us the key.

After a long day of travelling with my toddler and baby, this experience was stressful to say the least.

I followed up via email once we returned from the trip and have not yet received a response (6 days so far).

Had two Vacasa security entry issues into the property. Also, had problems with them about checking out early even though we followed their guidelines. Wrote a not good review on airb&b but they did not publish. We would not do business with Vacasa again.

Vacasa is $4.4 Billion Dollar Company that recently bought Turnkey Vacation Rentals. After purchasing Turnkey Vacation Rentals, Vacasa did give training on how to submit invoices for employees to get paid for cleaning the Vacation Rentals however, employees are not getting paid accurately. I own a housecleaning company and out of the 14 cleans my company has done since 4/1/2022, I have been paid for 3 of the cleans. I have spoken to 3 different managers about this issue and nothing has been resolved due to Vacasa not doing their part in respect to paying employees. After my company cleans these beautiful vacation homes, they are sparkling clean. Below are various photos of our cleans. If anyone can help in this aspect of Vacasa not paying their employees accurately, please do so.
Thank you!