Vacasa

To make it short, they will take your money, and give you places that are dirty and unliveable. And when you ask for your money back, they will refuse. They moved me to 3 different places, the places started getting worst and worst. They lie. The first place had construction right in front of the apartment and it was so loud and noisy, what vacation? And the second place was so dirty, it was disgusting, third place was okay but it was less nicer and I still paid the same, with a balcony door broken, and when asked to get it fixed, no response. I asked for some sort of discount, also no response and no call back. Please save the headache and do not book here. Please. I beg you. For your sanity.

We received a phone call from Vacassa about cancelation of rental condo in Panama City Beach, FL just 2 days before it should start. They offer us different entail homes but all of them were far away from sea front with less bedrooms and bathrooms and of poor quality and amenities. We refused and asked for refund and they assured us that they would give us a full refund. However, we received only a half of it. And it's really hard to communicate with them, once they get money they are very reluctant to answer a phone...
We had a horrible experience dealing with Vacassa, in fact they ruined our vacation and robbed us on $800!
Never do any business with them, never ever!

Checked into Unit 321 at the Tidelands yesterday for a 39 day stay and paid $6400. So far all 3 TV's do not have a cable connection. Called about 5pm of day 1 to report problem. We are now at 5pm day 2 and still no TV. We have called miltiple times and spoke to a bunch of customer service employees and they keep saying they opened a ticket. Ok now do something! We also had no parking pass, no way to get into the pool, no trash instructions and my name was not on the list to get in the gate although I made the reservation. I was told if I bought the pool fab for $20 VACASA will reimburse me. I'm not counting on it. I bought it so we could use the pool. Very limited kitchen supplies. No roaches so far but our dog found a roach trap under the living room table. If we could move out with a refund we would. Unfortunately we're stuck here. All the customer service people are very nice but nothing gets fixed. I wish we had researched VACASA before we booked. You have been warned!

We have stayed at Camelot for 30 years. That is stopping because of all the new "rules" that the new owners, Vacasa have changed. We cannot guarantee our same unit year after year. The prices almost doubled and they did not clean the condo, when we arrived. They only placed a sticker around the toilet "showing" it was clean. There was alot of sheets sitting around in corners outside in the hallways for the whole week. This was never the case prior to this year. We were renting 3 condos a year. Camelot has always been kept pristine.

I had a condo booked that the owner sold and VACASA took over. I received an email with a price for the unit but when I logged on, the price was higher. I asked to add travel insurance and was told that I could not have it because it was too close to the rental date - what? It was not my fault that the ownership changed. The "customer service" rep was unwilling to do anything to help the situation. I will never lease anything associated with VACASA. They successfully ruined my vacation that was 2 weeks away.

I booked a condo in SC for 4 ppl but my party got bigger by 1 person so I contacted customer service to see if I could swap the condo for a bigger one I found literally in the same building and cheaper. I told them I wasn't worried about the $200+ I would be losing (I already paid) I just wanted to swap the rooms. They pretty much told me NOPE can't do it. Cancel, lose 12% and rebook. This is honestly just ridiculous to me. It's the same company, same building, and they have already been paid. What is the issue? I feel like they could easily go in their lil computer & just change it but to me it's all about getting all the money they can out of ppl and giving the worst customer service experience EVER! This was my first and absolute last booking with them! If you can't accommodate the customer with something as simple as this then you are not a company I ever wanna give my money to again!

Has a air bnb host i would never rent from vacasa again! Emailed a week before my trip with a generic message back. Called when i arrive with someone that I couldn't understand and wasn't helpful at all, could careless about my trip

I'd like to warn anyone using Vacasa that the system is unstable and to double check everything not just during the booking process, but immediately afterwards as well. I know people have busy lives, but don't trust the system. When booking accommodations for 2022 in Vacasa system, I repeatedly chose dates for a unit for the end of January 2022. I booked through on November of 2021 and everything seemed correct. Then when I received my conifrmation, I simply filed it. A few weeks later, I received an email that my booking was coming up. I looked at the email and was shocked that it was less than 7 days away. I called and there was no way to cancel because it was less than 7 days away. I contacted Vacasa and there was no way to cancel as it was 6 days away. FYI - the resort was not even scheduled to be open.

I booked a vacation house in Outer banks NC. Before booking I checked the cancellation policy which stated that NC did not have any special rules, you just had to call the NC office to cancel. I ended up cancelling to which I was told I would receive a vacasa credit to stay somewhere else. I went around and around trying to get my money back with no luck. I called and emailed the main vacasa number and the NC office number. To which I was told, NC has a rebooking policy and thats the only way I can receive a refund. This information is nowhere on the website. They said I signed a contract which I had NOT yet, I had only put the deposit down. I asked for a copy of the signed contract which they never did provide. After I use my credit or HOPEFULLY get my money back, I have no intention to book with vacasa again.

I had a rental through Vacasa for a weekend at a Cape Cod home last weekend; their agreement stated that it could be modified if other dates were available. Unfortunately my father passed away last week, so I went to use that modification. I was told rudely that it wasn't an option and that I could not cancel and get a refund. I followed up by stating that a death couldn't be scheduled 30 days in advance and asked to rebook at a different time. Again was told absolutely not. DESPICABLE business. Will NEVER use the company or service.

Vacasa home inspections after a renter leaves are a total joke. Damage has been done to the property and Vacasa does nothing about it. It is ignored. I am the owner of property ******* and my worst review criticizes Vacasa on how dirty the house is. Vacasa is suppose to clean it. Vacasa is a joke.

We booked for a home left early to head there and our children caught covid. So we turned around I messaged vacasa and explained we wouldn't make it and I didn't wanna infect the home. They then offered to push the dates up for us and let us stay the same nights everything would be the same, as we had spent 3k for 4 nights as it was. We were very appreciative and thanked them. So we asked on some dates and they told us to just confirm it and we would be all set. So I did and the next morning a new representative got in there and gen told us we will now owe$700 more if we wanted to accept. I feel they are GREEDY and do not give 2 $#*!s about anyone. Screw VACASA I would never ever tell anyone to revert from them ever. I will always for ever speak bad about them and steer everyone away from VACASA possible. I got there so sinks one day soon!

No customer service live person. I have spent 6 hours on hold trying to get in touch with customer service to resolve a relatively simple issue. Neve get to talk to a live person. Cleanliness is also an issue in the home I booked very superficial and subpar

Everything was great until I contacted Vacasa customer service. They were disrespectful because they hang up on me while I was talking. I called back and asked for the manger. The manger said she will lesten to the recorded call the take an action, but I think she didn't. She said she will call the property manger to fix the issue but no one showed up or called me. The customer service is disappointed.

It's Monday, May 23,2023…10pm. We checked into our Vacasa vacation rental at 3309 Topsail Dunes, NC on Saturday and reported the air conditioning wasn't working! It's still not fixed! Numerous texts! NOTHING from local maintenance! Not acceptable! Will NEVER rent a Vacasa residence again!

I booked a condo and was quoted $500.00 but then they added another $300.00 on top- 'without my permission.' I cancelled 15 minutes later and then spent the rest of 2022 trying to collect my refund for a total of 15 hours on the phone! They still owe me $600.17 and I will never give up but they lie every time I call them and put me on hold for half an hour or more or just hang up on me.

DO NOT DEAL WITH THIS COMPANY.

Power was knocked out at the property we were staying at, from heavy winds and a tree branch blocked us into property, preventing us from leaving. Reported is to Vacasa immediately and they assured they would have the "local team" put a rush on it. Vacasa never called power company to report - Spent the night in freezing conditions with no power, until I called power company the next morning & they were out within an hour. Power company said they never received a report & that they would have been out to fix that night if they had, since having a live wire on the ground was a safety issue. They also confirmed that they have multiple issues with this property. No working fridge during the entire stay, which projected a smell throughout the house (reported this 1st night, never fixed), only 3 outlets in the home actually work and no wi-fi. They promise rec room use, but we were turned away when trying to use the cards provided, since they were expired. Afterwards, Vacasa informs you that the "policy changed" and that it's an additional charge, which is not what was stated in the contract signed. My children informed me that they HATED their stay here. I have contacted Vacasa multiple times and they refuse to help with any resolution to rectify the matter. Every conversation is that they have to contact their "local team" but then Nothing! Our entire vacation was ruined due to their incompetence, and they refuse to make it right! I do NOT recommend staying anywhere managed by this company, if an enjoyable vacation is what you desire!

Place was not clean which is important during COVID. There were no sheets for the sofa bed, the blankets in the closet had crusty white debris on it. There is no ac in the bedroom. The comforter on the bed looks like it has not been washed in years. There is not a washer and dryer in the condo, which was promised. There are homeless people in the parking lot. Very disappointing

Hurricane on it's way to Florida; we did not know if it would hit Pensacola or not, wanted to change dates to be safe. Vacasa refused. It's not their policy to change dates. If the hurraince does effect the property is the only time they will help. Hurricane hit landfall on Wednesday, my vacation was to begin on Wednesday, hmmm, should i drive into a hurricane. NO! They did nothing but quote policy. NEVER recommend. They are awful!