VacasaReviews 1,262

I would never pay a premium for this companies properties. We were relocated three times due to bugs, frat/meth house, dirty homes. They dont vett, clean or property coordinate with their local teams. I spent hours on the phone including at 12PM at night in freezing cold because they [for the third time] sent me to a dirty house after they told me to relocate due to pests. They make you sit on the phone for hours - and hide behind their "service representatives." Their entire job is to vett, clean and prepare homes to give a priority service. Dont hire them to manage your property and dont rent a property in VT managed by them. They are incompentent, list dirty properties, dont have good internal communication and dont vett properties. Most in Southern VT are run down, dirty and not maintained.There is no value here just beaurocratic run around. I have too many photos of all the issues including bugs, cowbwebs, a refrigerator that doesnt even stand upright, raw sheetrock thrown in the living room, beer cans. This is across multiple properties and then the Gall to relocate us to a cheaper property which poor quality and condition and NOT rebate at minimum the difference is dispicable. Their local reps in the area dont clean, dont do their job and then we are told after promises are made they have shortage of labor. They listed dirty properties and have horrible communications between call centers [horrid] and the local teams.

"The worst customer service and support ever! Trusting Vacasa with my family vacaton accomodations was defintely a bad move.
Nicole (robot manager) you and your "fake" managerial team are inhumane and should be ashamed of yourselves.
Your intention is NOT to support hard working people who deserve a getaway...your intention is to rob and belittle folks with your pretend apps and chat boxes.
You ALL should be ashamed"

Do not reserve with Vacasa unless you want to be highly disappointed with your accommodations. The unit we rented was in poor condition, with numerous broken items including a toilet, many lights and most importantly, the oven was literally "out of order", per a sticker on the front panel. Furniture is badly worn out, carpets are worn and buckling, the WiFi does not work, and there is black mold in one of the bathrooms. Also, it was bare bones as far as amenities. Only the basic generic soaps and there were not even coffee filters or even salt and pepper. Shakers yes, but empty. We could not prepare a complex meal as there were not enough kitchen utensils or appliances to do so. Furthermore, management is remote and has no on-site or local presence whatsoever. So if you have any trouble with a toilet, the oven, WiFi or even accessing the unit, you can only seek remote help via text, and they are not knowledgeable about the unit or complex the unit was within. On that note, the instructions to retrieve room keys and parking pass were incomplete. Vacasa staff didn't know how to adequately answer my questions. They didn't know what we should do if we were to arrive at a late hour. (Ended up We had to walk across the street to Northstar Lodge to pick up the keys. If you were new to Northstar, you would never know this critical piece of information and could be left panicking about how to get in late at night. Very disappointing experience in every way. Avoid at all costs. There are many much better vacation property management companies.

They are horrible to deal with, so unprofessional, no responses to my many messages sent via the VRBO app. I've never experienced low level service like this when renting a home, especially an expensive one. Im a repeat customer and am appalled at how they run their business. The whole point is to provide an elevated experience for renters, they are doing the opposite, i'm frustrated

We just completed a stay at a Vacasa property, it was terrible. You can't reach anyone via phone, the condo was in deplorable condition and the management team promised compensation and did nothing. Do not give this company your business, they are horrible.

I've truly never had such a terrible experience with booking anything in my entire life. What was supposed to be a fun birthday weekend, quickly turned into a complete nightmare due to the incompetency and poor customer service of Vacasa.
This trip was reserved and paid in full 3 weeks in advance. I was then told hours AFTER the check-in time that we needed to cancel our reservation due to being "blocked" because of alleged claims of damage from a prior reservation in 2020 that I was never made aware of, nor have I been provided proof of. It took hours just to get ahold of somebody on the phone, only to get told "there's nothing we can do about it" and offered zero resolution for 5 girls and a dog being left completely stranded in 30 degree weather hours from home. Eventually, they changed their minds at 10 pm and let us stay and "refunded" an insulting amount of 7% off our stay for our troubles. I am absolutely outraged.

After making a reservation and paying the 50% deposit, we ran into health issues. I applied for a refund of the deposit and was denied a refund as the circumstances did not match the property owners expectations. My reservation was for June 24th, which would have left the property sufficient time to garner a new reservation. I could have been offered a refund if the property does rent for my cancelled week, but that too was not offered. Consequently I or my family could never recommend this company or the property which was #******* at ******* Worchester Drive Rehoboth Beach, DE *******. Do not take a chance on vacation rentals from Vacasa and certainly not from this property owner..

No key for ski locker, wi-fi password didn't work, let them know this on check in and nothing but apologies all week. Driver of the shuttle van was rude and verbally abusive. The on site office is closed, no one local to help.

We recently rented this condo for 6 weeks and we're very disappointed with the cleanliness of the unit.
The vents were filthy, dishes in cupboards had to be rewashed,bed was listed as queen and was a double.
If you plan on cooking bring your own pots, pans, knifes and utensils because all in the unit were worn out.
Also the fridge had no shelve on bottom over crispers, stove,microwave all need updated. The facility itself
Was very nice and beach was great. The Indian Shores area is very nice the restaurants, people very friendly.
I guess my suggestion would be to check on others units at this location. The place needs a lot of T L C.

Booked a trip for my family and I via airbnb. 2 days before the trip I tested positive for Covid. I requested a partial refund and was declined very quickly. Trip was $800+ for 2 nights and they only refunded cleaning/other fees, it's sad when corporations can show any compassion for the little people. Karma should hit this corporate scum hard, looks like they have a bunch of terrible reviews. I should of did a little homework before booking.

Booked a 3 wk stay in a beautiful condo directly on Madiera beach florda called Dreamy Daze in Oceans Sands Condominiums for Feb 4-25 1023. Booked in May of 2022.

Vacassa cancelled our stay on Jan 31 saying renovations would not be completed in time for our stay. From pictures, there was no need for renovations! We had been receiving emails" your vacation is right around the corner, knew our parking spot and would be getring check in codes the friday before". These emails were coming as late as Jan 30.

They said they'd put us in touch with their relocation staff. They were not helpful, sent us dumps not on beach no pool...wanted to send us 3 hours north or south or to the panhandle or the east coast(our daughter and grandson were flying into clearwater.) Vacassa should not be in business!

We ended up accepting a refund and booking 3 separate units in indian shorea indian rocks and madiera beach. Total cost to us 60% more than what we had booked for.

This is an abbreviated version of the expeience. Bottom line...

Avoid Vacassa!

Would leave 0 stars if I could. Rented a home through Airbnb where Vacasa was the management company. Approximately 6 hours before we were due to check in we received a phone call that the septic backed up and the place was no longer available for our stay. We were already in the Lake George area, 5 hours from home with the large group we were traveling with. The rep that I was speaking with said he was going to see if they had another property in our price range. I politely replied that of course a last minute rental would be more expensive than the home we booked in our price range months in advance. In the end we were told we would only be refunded and no additional assistance would be provided to help offset the cost of a last minute rental. I can't believe a large company can do this to a large group of people, traveling with children in below freezing temps leaving them with no choice but to book something out of budget. I will definitely make sure to not book with a property that is managed by Vacasa again.

We have checked out one-week early because it was well below our expectations. It was a home in Bradenton, FL called Bradenton Escape. The only thing we wanted to escape was this Vacasa home.

The reason we checked out early is we were greatly disappointed in the accommodations. They were well short of our expectations.

The home was spacious and a convenient location. That is about the only thing positive.

The house is pretty dated. It is a dark home. Not at all comfortable or cozy.

Upon arrival two lights were burned out and the master sink was clogged. I replaced the bulbs and I plunged the sink and used Liquid Plummer to clear it.

At first, the house seem cleaned, however it was just a surface clean. The tiles in the bathrooms not very clean. The guest toilet was constantly running.
The furniture was very sparse. Only one smaller couch and one chair available and this home is rated for 6 people. No way.
Very, very limited on kitchen items. There wasn't even a bottle opener! No iron or ironing board.
The beds were very, very firm. The master mattress was the hardest thing I ever slept on. It was like a table top! We did not sleep well!
Pool not heated. Not usable for late February. Very cold! You should note that the pool is not heated.
There was virtually no pool furniture. The two folding lounge chairs available were broken.
Landscaping not kept up. Leaves filled the gutters and there were plants actually growing from them. A bunch of cobwebs were present in the Lanai.
Good power washing on the fence and shed is needed. They look awful with mildew.

Screening on the inner lanai needs to be replaced, it was very brittle. It has been repaired with duct tape.
The lamp post light did not work

This is the first and last time I will use Vacasa. It was a very bad value – I felt ripped-off. The minimum has been done to make this a vacation home. This home does have potential but Vacasa looks like they do not want to invest the resources to make it right. Wouldn't take much! Like I said – I FELT I WAS RIPPED OFF

3 weeks before my ski vacation that we bought lift tickets, rented skis, booked a pet sitter, etc. We got an "urgent" message that there was a "maintenance" issue during our stay and we have to change locations. Well it is spring break, I booked the condo 3 months early because I want to save money and plan ahead. So now we have no where affordable to stay, the lift tickets passed their refund window, I did get most of my deposit back for the ski, but have no vacation planned anymore. How do you have a "planned" maintenance, 3 weeks in advance? I'll tell you, they most likely double booked the location and kicked out the person who paid less because they planned ahead. Or the home owner stupidly planned a remodel during the busiest week of ski season. It doesn't add up. I suggest you look for managed by vacasa in VRBO and steer clear.

I have rented in gulf shores through several agencies over the past 12 years. Vacasa is by far the worst in terms of response to customer issues. In my first week of a 1 month rental, the smoke alarm began chirping. All alarms are tied into a speaker system (Nest home system) so the chirping was very loud. All alarms were mounted too high for me to disconnect, I began calling the service number at 9:00 am. I ended up calling over 5 times during the course of the day and into the evening. Each time I was promised someone would be out in 45 minutes. Mercifully about 110:00 pm the chirping stopped on it's own. Finally the next day (early afternoon) service showed up. The young man was unfamiliar with the property and the system. At least he brought a ladder and changed out the batteries.
The next week the same thing happened, Again I called at 9 am, and followed up with several calls during the day with no response from vacasa. Luckily i had visitors and we were able to rig up a method to reach the offending alarms and disconnect at 8 pm. The next day at late morning service showed up. Apparently the alarm had a faulty sensor and the young man just left all disconnected (per my request) and said he would make a note of it. I ended up with 2 wasted and frustrated days because of this.
Additionally the beds in the rental were the worst I have ever seen. I will never again rent through Vacas.

Booked a house to go watch a four day high school event and the weather turned bad so the team could not go and the event was canceled Called to see if under these circumstances I could cancel was told we stick to our policies planned on using vacasa for the next three four day events but that's not going to happen now!

Regarding: www vrbo com /*******

A duct taped futon dangerously collapsed and almost injured people.

Air quality was very poor (everyone was sneezing a lot of the trip), dishes/utensils were dirty. Clearly a cleaning service either isn't used or they didn't do their job.

The garbage can was broken, sink duct taped, pull out sofa broken, and lack of responsiveness from the property manager.

Very frustrating experience, and they didn't do anything about it, and offered a 6% refund on an over 3K bill, pretty insulting.

Vacasa is worst rental company ever. Rented unit thru VRBO in 3/22 or occupancy 1/23. They turned over to Vacasa. All fine for 10 months. Day of check in they called and advised unit not available due to water damage from unit above. (There was no unit above the rental). Offered refund or another unit. We had driven 17 hours so accepted other unit. Not in gated community, not on golf course, $72 a day to use pool, no coffee pot, only plastic bowls and dishes not microwave or dishwasher safe, dog outside next door barked 24/7. After 5 days of barking dog, asked neighbor at 10:30 to take dog inside. She called me every filthy name and said I was a %$&*( renter and had no business asking them to take dog in. Next morning Vacasa called and said I should not harass neighbors - should call Vacasa. I apologized, told him story of dog and told him I would call him. He suddenly reversed position and said Vacasa had no control over neighbors. If i had issues, call authorities. A few days later, we put out garbage. 8:30 at night hear noise outside and see same neighbor overfilling our garbage cans with their garbage. Left voice mail and emailed Vacasa. No response. Vacasa called day before our checkout date, said unit was rented for that day and we needed vacate immediately. Told him check out date was next day. He said look in system and will see date is today. Sure enough, Vacasa had changed date in system by 1 day. Told him I would send him 3 different emails from Vacasa, including the one I received the day we checked into this unit with tomorrow as a check out date. He told me didn't believe me - but send immediately because he needs us out as place is rented. Sent emails to him and asked him to call me back when resolved. Never heard from again. Watch out - numerous issues with rental not available upon arrival.

I would strongly caution against renting from Vacasa. The unit we reserved (in Dillon, CO) was left in dangerous condition and with unsatisfactory air quality. Management was unresponsive and failed to offer reasonable resolution.

When we checked into this property, there was a badly damaged futon in the living room held together with duct tape. It collapsed and shattered into many very sharp pieces, one of which came extremely close to injuring one of us. The air quality inside the unit was also extremely poor--all of us including our dog experienced eye watering, coughing and sneezing while inside, which would resolve completely whenever we stepped outside.

We attempted to contact Vacasa about these issues and had to complain to VRBO directly after they did not respond to three separate messages. After four days of attempting to get in contact with anyone from the property, a Vacasa representative finally responded. Her proposed resolution: they would remove the damaged piece of furniture (a moot point since it had already collapsed), send someone to inspect the ventilation, and offer a partial refund of 6% of the purchase price (yes, that's not a typo--six percent). When I responded that their proposed refund amount was not reasonable, they refused to offer any more and stopped responding to messages.

No one ever came by to check on the air quality. We were forced to simply endure it.

This was by far the worst hotel or rental experience of my life. Shame on Vacasa.