VacasaReviews 1,262

AVOID VACASA AT ALL COSTS! We arrived in Naples, FL in late afternoon for a three-week stay after driving for several days from New Hampshire to find our Vacasa rental house undergoing complete renovation. No furniture, no appliances; a total construction zone. We had inquired months before as to any damage the house may have incurred from Hurricane Ian and were assured the house was fine. In addition, they had sent us multiple pre-arrival emails to confirm our rental. When we finally got a Vacasa person on the phone, they were clueless. They knew nothing about the condition of the property. They offered us another house advertised as four bedrooms, three bathrooms, which looked ok on their website but not as nice as the house we rented. In fact, the second house was a duplex. The side to which we were given access had two small bedrooms and a tiny bathroom, and overall was very poor quality. Vacasa later claimed they were offering both units in the duplex (which did not connect). The house was located on a crappy cul-de-sac that was one step above a trailer park. Vacasa also tried to claim that we had accepted the duplex as a substitute rental and resisted refunding our rental payment, which we had made months earlier in the full amount. They relented only after we threatened legal action. Fortunately, we were able to find another house through Airbnb.

Vacasa is a shockingly incompetent organization with no apparent attention to even the most basic details of renting properties. Anyone seeking to rent a property from Vacasa, or to list a property for rental with them, would be well advised to look elsewhere.

We were so excited for our expensive beachfront stay. On our way down we were notified that there would be no parking and to just do street parking. No street park anywhere is Newport Beach my husband had two total knee replacements so we always book places with parking. We had a big group with luggage and food and had to lug it down the street. Five of the 6 wall heaters were broken so there was no heat and it was Freezing. Kids woke up with sore throats. Finally got a person who brought space heaters, which tripped the circuits so had to try to sleep with the light on. Then no power. Perishables ruined in the fridge. A light in the closet that was permanently on and then someone who brought the space heaters fixed it but then it wouldn't turn on at all. Group next door had blasting music, yelling horrific language, pounding on the walls and yelling. Vacasa said it wasn't there unit so nothing thirty could do. We looked the next morning and Vacasa had a sign on the balcony advertising it as their unit. Constantly told by Vacasa sorry they would like to fix the problems but never had a person come second time to fix the electrical. They kept sending text apologizing that they could not get a local person or the owner to respond for 3 days. So when the place says fully remodeled, it is surfacely. Beds don't match, chipped cabinet paint and heaters that do no work. Worst stay and experience we have ever had and we travel a lot. We have never had to complain or leave a bad review before.

We had to checked in with the baby. It was cold the code was not working we kept calling their customer service for 1 hour, no one picked up and then i change the service option and called for booking they picked right away lol.( first take care of existing customers) then they were like sir it will take hour. You serious? We had to book a hotel. Worst service please go for Airbnb instead.

This company is sadly a joke and does not care about guests. I would not recommend renting with them. They have a strict 30 day cancel policy. 30 days prior? That's a joke right. I attempted to cancel due to Covid then tell you to do text messages, yet I can't get a single reply. I then called after long hold I reached a rep, and explained to her how I am sick with Covid. She even asked if I had medical proof. I do have positive test result but why ask for proof if you're unwilling to help me. Zero refund. Would not accommodate any other dates a few months out. Said I had to come the following week or nothing. I am unable to travel the following and do not know how Covid will still affect me. She was nice and kept messaging the host on my behalf or someone to try and help but was unable too. They wouldn't refund even a partial refund. $800 for 2 day booking, I'll never see again. Lesson learned I'll never use this company again and advise everyone else not to book with them.

The absolute worst booking agency if you're a renter and you need to cancel. The booking fee is outrageous ($1800), and they keep it even if the property re-rents! I was told by an agent that the booking fee is related to the cost of advertising...Total BS. Also, good luck if the property you need to cancel is in the OBX. That's a different department and a different phone number which none of the agents can seem to get right. I went as far as speaking to the supervisor after jumping a few hoops, and it went no where. Unfortunately, Carolina Designs Realty is now run by VACASA and it's a $#*! SHOW!

Violated the terms of the lease. Took weeks to reply during our 30 day rental. Property is sub par at best. No pride in ownership by Travis Carr. CFA with Northwestern.

Got here in Puerto Vallarta for a 3+ week stay at Maritima Golf. No reception, no luggage carts, no information, no response from texts, calls or emails. Smarmy 'guard' at gate desk. Now on hold for 49 minutes. No information in unit about the place or the area. No local or on-site contact. Very disappointing start.

Very nice condo on the beach. The service was great except for the phone never work after requesting it for days.
They returned my electric toothbrush so that's good:)
Dan, Shelly, Fran were Fantastic. Thank you.
I stayed 3 months

Toilet in master bathroom overflowed (I stopped it myself so that no permanent damage was done. This toilet gurgled every time I took a shower. Called customer service, said they would send a plumber the next morning. No sign of a plumber, I'm not holding my breath. I will never rent from a Vacasa managed property again.,

We rented a house in Austin, TX over Thanksgiving 2022 in order to be with family. It was originally booked through VRBO but then became part of Vacasa. Here is a quick summary of how horrible their service was:
They added $499 to our rental without any notification to us.
We were told that we could not have anyone visit us at the house who was not on the rental. We were told this was local fire code, which we believe was false information.
The house was freezing cold when we got there. It took a full day to warm the house, without instructions on working the furnace.
There was a propane leak, which caused our hot water and stove to be shut off and was dangerous.
We paid to have the hot tub hot but it was not heated and there were no instructions on how to heat it.
There was not a key to turn the propane fireplace on so it could not be used.
We contacted the name and number for Vacasa manager regarding these issues. They did not seem to know how to take care of the issues. We ended up calling a pervious manager who got in contact with a relative of the owners. This person took care of the propane issue. A person at Vacasa tried to relocate us but did not seem to understand that we could not move 3-4 hours away from Austin where our family was.
All in all it was the worse rental experience we have had and we have rented all over the world! The house did have problems but the biggest problem was Vacasa!

In January 2022 I used Vacasa for the first time for a four night rental at a cabin at Northstar, CA. Unfortunately, the stove and oven were not functional - they would heat a little but not on high enough heat to cook/bake. Vacasa did send out maintenance to confirm this around dinner time and we were promised a portable stove but this was not delivered. The appliances were outdated in this home (1990s?) such that it was only a matter of short time that they failed. Vacasa called this nonfunctional kitchen a mear inconvenience and offered $80 for a >$2000 stay even though this ruined our dinners and the home was advertised to have a kitchen. They also said they would close an open high up window that resulted in an uncomfortable heating situation but made no effort to do so. I have never had such a poor experience with a short home rental.

So quick story - im recently homeless veteran that used my savings to stay in a vasca short term rental property for 9 days ( 8 feb 23 to 17 feb 23). I went to add travel insurance but then they said oh well you cant add travel insurance the day you book - " the system wont let us". Uh, okay, sure fine. No big deal I thought. Let's just modify the stay for a couple days *till the 12th. Then let's just (re)extend the stay till the 17th. Sounds good right? Nope. They then kept me the phone for 2 hours on the 8th, another 30 minutes the 9th and then another 30 minutes today. Each time saying, sorry we can't help you, you can book a "new stay" and repay the 9% state tax, 19% propert service fee, tourism fee, oh andd you can repay the one time, $300 cleaning fee. Wow. Okay, do you CEOs have any human emotion or compassion? You knows it's 2023 right? Like clearly this going to go viral and your company is going to get blasted just for being such a money greedy shortem rental service. VACASA, Booking.com, airbnb and Vrbo - get your $h'+ together and stop over charging your customers. Especially people who just lost their homes and need a place to stay and trust your services not to screw us over.

VACASA will take advantage of you.

This company has thousands of complaints on public and all are less than one star reviews.
Google "vacasa reviews" to see 800 reviews all one star.
They have hundreds of complaints with the Oregon DOJ Consumer protection including
Complaints include: False or misleading offering price, Charging an excessive price, Acted unconscionably by exploiting an emergency or disaster

Vacasa has acted in extreme bad faith. I would not recommend booking with them based on the following reasons:
The cancellation and modification policy was not followed, as every modification had to be approved and they denied 10 of my requests.
This is not in line with what was stated in the policy.
Vacasa asked me to cancel my reservation, and then refused to issue the refund they promised.
I reached out to Airbnb for help, but they have put me through a lengthy process that appears designed to wear me down.
Avoid Vacasa and don't expect Airbnb to help you

Very poor maintaining of my property. Went to my cottage to find mold in the shower, broken bathroom faucet and dirty outdoor furniture. A renter had written a review with these issues and they did nothing about it. Local property manager called and told me what review to give him ("no lower than 8"). They do not have the staff to care for the properties they supposedly management. They certainly don't earn their 30% fee

Beware! Not only are the prices on the rentals very misleading (they don't include exorbitant fees and taxes), when you click pay now you'll see on the screen "Insurance ----". There is no quoted price, nor a place to accept or decline insurance. They automatically bill you for insurance. I called the customer rep who was apologetic and referred me to the billing department. They declined to reimburse me for insurance I did not select and was not even quoted a price for. DO NOT RENT FROM VACASA

We have a condo in Panama City Beach that we used Vacasa for several years ago. They seem like they have a great platform and look like they would offer amazing services, but once on the ground they seem to fall apart. The property was receiving bad reviews for guest and hardly making ends meet. We switched companies and have been doing great since.
Last year we purchased a cabin in Ellijay, Georgia and there are not a lot of property management companies to choose from. Since our cabin is a mix of a house with cabin features the main cabin rental companies would not take us because we are not cabin-y enough, so we decided to give Vacasa a second try. After about 6 months the cabin was barely rented and we were losing money. They had a lot of fees and were expensive when they did rent it out. Before giving up, we decided to try our hand at VRBO and managing ourselves. It immediately started renting and has rented well for months. Having a property manager is a blessing when it works well. Vacasa just doesn't seem to have what it takes and seeing all these other 1 star reviews confirms that they are not pro-client.

Vacasa doesn't care about the owners at all! Turn over if the company is very high and nobody knows what they are doing

Rented on Bear Court from Feb 2nd through 5th. Worst experience ever. Contacted Vacasa from 10 am Saturday to 5pm Saturday evening to let them know that 2 gentlemen on top of roof dropping loads of snow in driveway. Cleared driveway once with shovels on my own then paid someone to clear a second time and talked to men on roof. Despite my efforts every time we cleared the drive the men on the roof dropped loads of snow back onto driveway. No place for us to park and had continual difficulty getting in and out of the property throughout the day. By 5pm the driveway, despite being cleared by me twice was full of snow again. Finally got a manager who sent someone out to property but was told it was too late to do anything. He helped shovel a path to the house and told me to park car next to snow pile illegally as no place else to park. Woke up Sunday morning to buried car (snowing and some snow fell from pile in driveway) and blocked entrance to get out of house. Texted Vacasa explaining circumstances and asking for late check out and was told NO get out by 10am. No refund of any kind offered and no help despite my many attempts to contact Vacasa. Would never stay at a home managed by this company again.