US Water

Purchase a replacement filter for Apec come with 4 filter. First 3 10" filter is fine and the instruction is detail with all necessary cleaning process. The 4th carbon filter connector is not fit the original. Inquired seller and send 3 plastic adapter for connection. Unfortunately, that is not correct and I had to visit Home Depot for a set of 2 plastic connector to complete the job. Delivery period is rather long(over a week) and overall 2 delivery take half month.

My son and I installed a Flex 150 two weeks ago in his home. The installation instructions were everything we needed and they had very good photos to help illustrate what needed done. The parts of the softener were top grade and we even got a special large funnel for dumping in the resin media in the resin tank. My son was able to initialize the system and do the initial regeneration cycle all from his smart phone. Could not have been easier. In addition we purchased from US Water, neat flex pipe connectors with Shark Bite type fittings on the ends which made the hook up from the house copper pipe to the control head easy. They were also able to accommodate us having 3/4 fittings on the service valve rather than the standard 1 inch ports... I would buy from them again and don't have any negative hits to offer on this review.

When I made the purchase I was promised that they have dedicated customer service that would go step by step to assist in installation and troubleshooting issues, fact is they have rude guys who treat you like you just woke them up from sleep and try to dismiss your issues, they even suggested that I go hire a third party company to come and diagnose my problem. They also convinced me to buy a additional filter that I don't need. I wouldn't buy this system if I knew what I know now

Placed an order, never shipped after 2+ weeks. Each time I called and waited to speak to someone, the person answering would 1/ think I was someone else based on the CRM system they use and 2/ not know the reason for the order not shipping out. Also, all emails to Customer Service were never responded to

I was searching for a whole-house filtration system because of my and my son's sensitive skin. After having a water test conducted (by a separate company), I found out that we have slightly elevated THMs (trihalomethanes). My research led me to this company, and I was excited to buy from them since they are local to me. However, after paying a LOT of money to a plumber to install the BodyGuard unit, it actually made our skin worse. I don't even know how this is possible. I have since disconnected it and it is just sitting in my garage. Customer service has not been helpful despite a couple of attempts to figure out a solution.

I purchased an All-American 5 stage reverse osmosis system with permeate pump. Upon startup total dissolved solids, TDS, went from 288 to 86 parts per million. I thought should have done much better, perhaps in the 10 to 20 parts per million range. Directions to install we're fairly good, but they did not supply any elbows or other fittings for the various size lines. As a result, the various water lines ranging in size from 1/4 inch to 3/8 of an inch looks like spaghetti because you must have large radius turns for any directional changes. I also did not like the plastic structure upon which the filters are mounted because it is flexible, Bends easily and is weak;. My guess is this will crack in the future as cheap plastic normally does. All in all, it's slightly above-average reverse osmosis system in terms of performance and ease of installation. The wastewater, or brine out discharge line, was supplied with fairly enough length to make it to the discharge piping!
The positives are that they have exceptional staff and help, including instructional videos available online, and one can be assured that the quality of the products will not contaminate the water because it is not made in China or overseas in which they do not operate under the same set of material standards and manufacturing requirements per us law. Would I purchase this product again, yes I would, but it does have some deficiencies and it is clearly not a five Star product. Is it above average, yes. Long-term performance will guide me as to whether or not this long-term rating changes over time.

We found that the selection process for RO units is a minefield. Most impartial reviews identify the same units/companies that appear to match a fairly well defined set of consumer/buyer criteria. The US Water unit is not evaluated? The criteria include acceptable quality, function well, easy to install, and are reasonably priced. The technical data for the systems rarely address where the unit is made only where it may have been assembled (In the US usually of Chinese or Taiwanese parts), little or no information about use of proprietary filters, and the guarantee is usually 1 year although some say 3 years. So you read through the significant complaints or weak points for these units and comments include: leaky filter assemblies due to cracks, broken plastic valves or fittings, or they waste too much water. You will read in some of the reviews that the units should provide good service for 2-3 years when you can then buy another unit... really?

Ok so we purchased US Water because it has a history of great reviews. Dealing with the representative was easy and straightforward. He answered all my questions and then some. This unit did not appear to be sold on Amazon although some other retail outlets may handle some of their products. The source of the great reviews are that they have an all US manufactured unit albeit with quality fittings from a UK manufacturer based in the US. We wanted to spend the money at home not in China and have that reflected in quality and years of service. Also we wanted a system that could receive industry standard filters and components. So we will see how the shipping and installation go forward and will review the unit operation when operable. Like many purchasers we only have the information that is available on line and depend on company integrity, customer reviews and impartial commercial ratings to make a sound decision. If there is any wrong or misinformation in the decision chain then our choice may not be the best one.

I deal with lots of companies for our family business. We own and operate numerous houses, large apartment buildings, commercial buildings and resorts in the South Pacific. We have problems with volcanic sand in our wells I wanted to try a water system on one building first, if it worked out OK, I would purchase and install them on all of our properties. I had lots of questions since this would be shipped half way around the world and mistakes get VERY expensive. This company really didn't seem to care even about selling us a system as they didn't bother to answer many of my questions, and I should have RUN away from them then, but as a business owner I want to give the owner of any company the benefit of the doubt and let them know when things aren't right. I did that here as well. I was told by the owner that he would personally handle my order, which he then passed on to someone else who passed it on to someone else! When the shipment arrived we noticed that according to the shipping manifest the order was complete, but it didn't match the description we had received at purchase and the most obvious part, the tank, the biggest part, was not even listed as shipped. I e-mailed them, no response! Our person in The US called them, no response! I e-mailed them again and he called them again. I finally e-mailed them AGAIN with cc to the owner and the person he handed it off to, and our person called again. I was told by the owner that Fed Ex lost a box in shipment, and they took care of us instead of "Throwing us to the wolves" and not doing anything! But, the manifest was accurate as to what we received, the tank was missing and not listed, other parts were missing and not listed. What kind of response is something like that? It tells you everything about that company in one small statement. And by the way, Estes was the shipper, NOT Fed Ex! I will gladly provide copies of the e-mails, invoices, shipping manifests and photos on request.