Richard C.

I deal with lots of companies for our family business. We own and operate numerous houses, large apartment buildings, commercial buildings and resorts in the South Pacific. We have problems with volcanic sand in our wells I wanted to try a water system on one building first, if it worked out OK, I would purchase and install them on all of our properties. I had lots of questions since this would be shipped half way around the world and mistakes get VERY expensive. This company really didn't seem to care even about selling us a system as they didn't bother to answer many of my questions, and I should have RUN away from them then, but as a business owner I want to give the owner of any company the benefit of the doubt and let them know when things aren't right. I did that here as well. I was told by the owner that he would personally handle my order, which he then passed on to someone else who passed it on to someone else! When the shipment arrived we noticed that according to the shipping manifest the order was complete, but it didn't match the description we had received at purchase and the most obvious part, the tank, the biggest part, was not even listed as shipped. I e-mailed them, no response! Our person in The US called them, no response! I e-mailed them again and he called them again. I finally e-mailed them AGAIN with cc to the owner and the person he handed it off to, and our person called again. I was told by the owner that Fed Ex lost a box in shipment, and they took care of us instead of "Throwing us to the wolves" and not doing anything! But, the manifest was accurate as to what we received, the tank was missing and not listed, other parts were missing and not listed. What kind of response is something like that? It tells you everything about that company in one small statement. And by the way, Estes was the shipper, NOT Fed Ex! I will gladly provide copies of the e-mails, invoices, shipping manifests and photos on request.