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US Postal Service

How would you rate US Postal Service?
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Arizona
1 review
1 helpful vote
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Going Nowhere
August 16, 2022

I ordered a product to be shipped. I have been tracking it. Seems funny how it was on track until it hit Memphis(2 times) 4 days ago and now it's delayed and there is no tracking available other than the site saying in transit for the last 2 days. The town its going to in Arkansas is not 2 days away. Im very disappointed that its taking this long.

Date of experience: August 16, 2022
GB
2 reviews
2 helpful votes
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The parcel sent was never delivered and they refuse to take any responsibility. DO NOT SEND THROUGH THIS VERY IRRESPONSIBLE POST. Very slow delivery, it was an international package, and when their partner lost the package they do not do anything to retrieve it or to compensate any damages, eventhough they charged us more than 100$. A parcel was sent by an 100 class delivery in the UK Parcel Force.

Date of experience: May 6, 2024
Ohio
2 reviews
6 helpful votes
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I contacted the post office in my area (8-28-2020) and was told my page was marked "ground". I payed over 40$ to have it sent 2-3 days. I have tracked the package. It was to go to Tampa, it ended up in Pittsburgh, left there on 8-20-20 and as of this post it is still in transit. REALLY! I could have boarded a plane for under 50$ RT and delivered the package myself. What is going on! My package was 21 lbs. The government has slowed mail delivery down to a crawl and charging ridiculous fees for poor delivery service. Find another service or deliver it yourself!

Date of experience: August 28, 2020
Oregon
7 reviews
7 helpful votes
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About 80% of my packages the last 6 months have been either significantly late or don't arrive at all. The mail will be in my state and right next to me then completely go the wrong direction for some reason and take ages to arrive. The drivers must be either untrained or incompetent.

Status updates are often wrong. I'll be told my package is "Delivered" then it won't be to me for days. It'll be "out for delivery" when it's not even near me.

Using USPS is extremely frustrating and their lack of good service is ridiculous. It's insane how bad of a job they do. Their website doesn't even work well enough to actually file a complaint.

HORRIBLE!

Date of experience: February 14, 2024
North Carolina
1 review
5 helpful votes
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I can't believe how terrible this organization is. No wonder they're in such debt. You purchased their service, they destroy your stuff, they refuse to reimburse you, and won't even give you your money back for hiring them to move your package. Absolutely disgraceful and pathetic.

Date of experience: May 10, 2021
Arizona
1 review
3 helpful votes
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Turned in 4 separate change of address forms, still not getting our mail after three months. The mail can't be found. Evidently just thrown away. Bills not received and now going delinquent, credit rating being damaged. Twin Falls Idaho post office needs to be investigated. I am sure nothing can be done cause its a government operation. I can show no proof, we got no mail.
Of course the net screen down says I cant tell or will be subject to prosecution

Date of experience: January 27, 2024
Washington
1 review
1 helpful vote
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Worst service ever!
February 22, 2024

Certified mail with important documents lost and after 10 days I submitted a search request. The Post Office replied they lost the package and asked for a more detailed description. Its an envelope not a package and the post has yet to arrive at its destination and I am now at 30 days and counting! Big wake up call. Use FedEx,UPS or even a passenger pidgin but never the USPS. I would give them a zero if I could.And by the way no refund on the postage. Unbelievable!

Date of experience: February 22, 2024
Washington
1 review
0 helpful votes
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Negative 10 stars
January 18, 2024

I really wish usps would keep their nasty paws off my packages, after I receive these 2packages I'm done ordering online! Mail carrier is so lazy she doesn't attempt to do her job, she is lazy and unproductive. It kills her to ring a bell or knock, better yet put it on my screen porch. Oh no she'd rather put a pink slip in the box and keep driving. I delivered newspaper for years and customers appreciate when u do your job to the best of your ability not the bare minimum. Supervisor wants to tell me how long the carrier worked in the area, I don't care! Give her a lifetime off clearly she is burnt out or just plain lazy and doesn't need a customer service job period! Until UPS, Dhl start back delivering I'm done with online ordering.

Date of experience: January 18, 2024
California
1 review
0 helpful votes
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Fix the issues
January 3, 2023

I repeatedly request that they date the days instead they are lazy and vague. Government uses our tax dollars wastefully just like edd loosing our money that significantly and how are they punished? Moreover small Business department stealing federal money from small business. That's exact how the pages looks with all those horrible markings. That's professional gov at work.

Date of experience: January 2, 2023
Louisiana
1 review
0 helpful votes
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Electronics
April 8, 2023

Driver trying to drop package at my neighbor and telling them to give it to me. Really unbelievable then it's not at my house on the weekend with no answer cause customer service is closed absolute garbage service

Date of experience: April 8, 2023
Colorado
1 review
1 helpful vote
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It's a good thing that the items were purchased from Amazon. I can return them. Two musical Seiko Musical clocks both had their frame broken and their window cracked broken out.
No point adding photos, there is nothing that you will do. Merry Christmas for some but not for others.

Date of experience: December 21, 2023
Pennsylvania
1 review
4 helpful votes
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Why you hate me?
December 22, 2023

Constantly my packages are just winged at my door then the delivery person bolts away. Is the only thing of your hiring process "Can you run like a cheetah?" "Do you throw like Babe Ruth?" I am now following a Christmas present that has tried to be delivered to 2 different houses with my address, I am not versed in houses but I'm really sure in this city there is only one address. Can y'all stop throwing and losing my stuff? Thanks. Happy holidays.

Date of experience: December 22, 2023
Ohio
1 review
6 helpful votes
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Usps will not answer the phone, puts you in an endless menu loop. Carriers keep walking through and destroying my flower bed, mail is only delivered every other day on a good week. Ordered a package, first class shipping, and two weeks later still not here. Lazy, incompetent thieves. They take the $, then refuse to do their jobs

Date of experience: December 19, 2020
Illinois
3 reviews
3 helpful votes
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Site says they'll respond to inquiries by email within 24 hours. The best case scenario I've got for this is when they responded 72 hours later but in some cases I've waited over a week. Last night I called their number instead of emailing and waited 45 minutes before I finally hung up. Customer Service leaves something to be desired.

Date of experience: February 28, 2014
Michigan
1 review
1 helpful vote
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Read the label?
September 13, 2023

They have to either be really dumb or just straight up not reading the shipping labels. I've had to pay for re delivery twice already today. I haven't had this "wrong address" with any other carrier. Extremely annoying.

Date of experience: September 13, 2023
California
1 review
0 helpful votes
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DO NOT USE USPS
December 21, 2022

This is the worst company I've ever seen in my life! All Christmas gifts ruined! Do not use!
Hell I thought FedEx was bad but at these they came as I ordered them. This company literally game me broken $#*! toys. Smh get help and find god!

Date of experience: December 21, 2022
Tennessee
2 reviews
2 helpful votes
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They don't care!
July 26, 2019

Working there and receiving mail both are horrible experiences. My mail carrier like to leave mailbox open when it rains, throws magazines in my driveway ( neighbors and family members too), and thinks they are above you. I'm the customer! Personally watched management look at caller ID ignoring customers. Not to mention any services you are using stamps, money orders, or envelopes from the post office: the people pays their salary. Why do think stamps keep going up, so the person that's been there 18 years with college degree can make $80,000 a year. I refused to buy stamps or anything from USPS. I read magazines online now!

Date of experience: July 26, 2019
Arizona
1 review
12 helpful votes
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Garbage parcel company that has constantly lost or misplaced packages through this past year with no consequences. From randomly deeming my address as non existent to being told, word for word, that the workers are "over worked" resulting in them marking packages delivered when they haven't just so they can clock out and go home. BS excuse. Mishandling mail is a federal offense yet I've seen absolutely 0 actions taken against their lazy "workers."

Date of experience: March 17, 2021
California
18 reviews
38 helpful votes
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Difficult
October 9, 2017

I've tried numerous times printing my own labels and as soon as you make one mistake, reload the page or miss a field, the whole thing disappears and you're back at square one. I use other engines to print labels.
Ordering supplies are ok, but they could organize those flat rate boxes so I can actually the difference between them.

Date of experience: October 9, 2017
GB
1 review
3 helpful votes
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Staff damaged package, zero compensation
January 3, 2022

I ordered a couple of items totaling $80. The box arrived looking like it had been stamped on or thrown by staff, the items inside completely destroyed beyond repair. Six months of attempts to speak with staff or claim compensation got me nowhere as they make their claims process as complex and un-user friendly as conceivably possible. $80 down the drain, no apology, no accountability, no replacement from this absolutely horrendous company. Avoid at all costs.

Date of experience: January 3, 2022

Overview

US Postal Service has a rating of 1.4 stars from 892 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with US Postal Service most frequently mention post office, customer service and priority mail. US Postal Service ranks 391st among Shipping sites.

service
458
value
412
shipping
425
returns
309
quality
384
+199