US Postal Service

You can NOT speak with a real person without putting in numbers and letters that their system totally does not understand which is really saying that if you ever actually got to speak to a " real" person, they more than likely aren't capable of answering in the first place.
Like most other professions, they are definitely scraping the bottom of the barrell.
Sad what the world is having to settle for.

What is the purpose of mailbox numbers when these ignorant fools can't read them? Constantly sending packages to the wrong addresses. What is ironic is USPS keeps going up on shipping fees and stamps. Something is seriously wrong here. Perhaps if USPS started deducting the cost of lost packages from the delivery drivers paychecks, this would stop! USPS drivers are overpaid when they screw up like this. Maybe glasses should be mandatory for all delivery drivers!

The post office does not allow forwarding of mail for more than 30 days so I was forced to enter a temporary change of address. The last mail I got was on Dec 20th 2023 and today is Feb 17th 2024. I am in desperate need of my mother's death certificate and all my tax documents and some paper checks. NO ONE at the local post office cares and they just shrug their shoulders. I stand in line and wait for a supervisor and have talked to three different ones who all tell me they will call me after talking to the carrier. Not one phone call to date. UPS, FEDEX and Amazon are all able to deliver, but the post office somehow cannot even find a letter I mailed to myself locally.

Michelle the postmaster in Mclean Texas is great! I did a temporary change of address and did not receive my my for 2 months. She took the time to call the postmaster at my previous permanent address and found what the problem was and 3 days later my PO Box was full of my mail and medications! Thankyou Michelle I could never even get a real person on the phone! Michelle saved me!

I have let many people know that send me packages not to use USPS, for the simple fact they have thieves in their organization I've had three packages come up missing and they had money in them and money orders. They sign my name to a package that they did not deliver, deliver one to another place and scanned it and never left it but they seem can do nothing about my packages and the carrier that misplaced them. Time before that they sign my name to a package and I never received it. They have incompetent carriers I can't understand how you can deliver to another address when you have the right address on there. As I said they have thieves in their organization packages come up missing and the carriers are not held accountable.

I recently moved across the country and shipped several boxes of my belongings. While I didn't expect everything to arrive intact, I was disappointed to see that several of my items arrived broken beyond repair despite being packaged in several layers of bubble wrap with several fragile stickers adorning the outside of the boxes. One of my boxes was torn open and completely mangled. If you have the option of selecting an alternative shipping method, I suggest you do so if you want your fragile items to arrive in one piece.

I order packages from USPS approximately 3 times per week, I use 3 day priority shipping, I receive my package in 3 days maybe 1 out of 5 times. Why is this acceptable? I can't get a refund for the high prices they charge. And now, on 3 different occasions in one year, they completely lost my package. I filled out the forms necessary and the packages were never found. They said they were probably auctioned off via the lost and found MRC dead letter agency of the USPS. WTF? How is this legal? And what can one single person do about it? I should at the very least get back the money I pay for priority shipping, but am always turned down. And getting the 100.00 insurance check that is included with packages is a joke also. So what am I to do? Complain I guess as there is literally nothing else that I can do except take it up the you know what from USPS. It's literally there only job, deliver mail, and they can't even get that right!

Yea wish I could give them no stars. The robot phone call is not helpful at all. They do not check if they are at the wrong address. Unreliable. Bought from a store on December 3rd and I've been checking the shop app multiple times this week because it was supposed to show up yesterday. I got no notifications at all and they said insufficient address. I checked and it was the correct address. Check next time you do this. This has happened other times in the past as well

This is the worst ever they lie steal usps is a ripped off do n not use usps they steal ibeen waiting only to be told it nothing and I want be getting me item but yeah fill out this paper that's gone keep forever

I am fed up with the fact that they lie about expected delivery dates. More times than I can count, I am told a certain day my package will be delivered, and then when it doesn't arrive, they lie and say the "actual delivery day is expected for tomorrow, not today." Today I got 7 updated times a package would be delivered. All 7 times, it never arrived. I called customer service and was lied to again, and was told the "actual day" is tomorrow... not today. So in other words... you will get your package... whenever.

One word: INCOMPETENT. I was supposed to receive a package from oldnavy on Sunday Oct. 30. The tracking states that a delivery was attempted and then forwarded. I have no forwarding address. I spoke with a local usps manager Nov. 1 at 12pm, who said she would speak with the carrier to find out what happened. Now the tracking says my package was returned to sender on Nov. 1 at 4:47pm, after I spoke with the manager. The items are now out of stock on oldnavy. Spoke with USPS chat, who stated "Says it was forwarded in error by the carrier and ultimately returned because there is no forwarding order on file for you. It was returned before the manager was able to locate it. Regrettably, there's no way to stop the return now." Absolutely unacceptable. Apple Valley, CA

I received a damaged and opened package, which they then tapped shut. I took it to the post office that same day and refuse delivery. The clerk took it and suggested the company I ordered it from damaged it! Hmmm, why would your company accept it that way? And of course they wouldn't give me a receipt, unlike USP's honesty and efficiency. Trying to resolve it is very time consuming, difficult, and frustrating. Do yourself a favor and stay away from this company as much as possible!

I have been trying to establish an online account on USPS.com but it doesn't accept my registration. I had a personal account with them and used their suggested password and the site eventually didn't recognize the password it assigned me. Then I tried to open a business account using my business info and even though I filled the registration form out correctly, it would not accept my registration. The website is awful.

I mailed a package (it was a book, so yes I sent it media mail) on 12/7/20, from GA to NY. As of today 12/30/20 it hasn't been delivered. Hasn't moved in tracking since 12/11/20. Numerous calls to PO, emails, and 2 visits, and no one can help me. Mail just is not moving! I have received boxes thru other delivery companies within 3 days. So it may cost a bit more, but use the brown delivery truck instead! Today I received a wedding invite from within my same state (GA), 112 miles away, that took 18 days to arrive. I already had assumed I hadn't been invited, and it caused bad feelings. Something has got to change! I think the post office needs to make stricter rules about employee leave policies during a pandemic, as well as START HIRING NOW!

My mail people cannot comprehend that there are many streets that share the same home address number. I pretty regularly have to take my neighbors mail to them because it's placed in my mailbox by mistake and vice versa. I had an expensive gift delivered that's not in my mailbox or on my porch. I have 2 tracking apps that confirm it's delivered. It's not. I also had 3 different postmen stop by my mailbox today which seemed excessive…especially since none of them delivered my package.

I just moved to the area where I live,and it's within a state park,on private property. I get mail maybe once a week,if I'm lucky. Some mail (important) I NEVER get. I have been to the post office,to no avail. I guess they are going to force me to get a P.O. Box. So I can receive my mail. How very! Not a happy camper here.

Very angry customers with priority, 2 to 3 days shipping, sitting for a month in a distribution center... why cant they get these packages out and delivered... we are losing money because they cant figure out how to deliver packages and get them out of the distribution centers... was told at my post office that the distribution centers may never catch up... WTH is wrong with this picutre.