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US Postal Service

How would you rate US Postal Service?
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Pennsylvania
1 review
0 helpful votes
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Extremely rude worker
November 23, 2022

Went into the post office to see where my package was because it was supposed to be delivered a week ago and i asked them what the best option was since i'm in an apartment and they won't deliver if im not standing there to get it and she told me to figure it out myself, rolled her eyes, and then completely just went to the next person in line. Im not normally someone who gets upset at people because customer service is a hard industry but that was completely disrespectful and i am so infuriated right now. I asked her if i was just supposed to stand there all day and wait for it since they weren't updating the tracking for me and she said yes.

Date of experience: November 23, 2022
Utah
3 reviews
8 helpful votes
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USPS.com is great for sending domestic packages/letters via priority/express mail: fill out addresses, print a label, drop your package in a mail box – no need to stand in a long line at a post office (and it is cheaper to ship if you create a label on-line).

Date of experience: June 16, 2010
Texas
1 review
1 helpful vote
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U.S. P.S. Sucks
June 18, 2022

I have a package that is trapped in a Chandler, Phoenix, Scottsdale twilight zone. Nobody really knows where it is at. At one point it was supposed to be in Tucson where I am at. Now it's in the 100 plus mile away twilight zone. I worked here in Tucson AZ for the U.S. P.S. As a Christmas casual mail handler and never have I have been treated worse by management anywhere that I have worked at Incomprehensibly abusive! The postal workers were cool and so was HR, but the management were the scum of the earth. I don't say this sarcastically.

Date of experience: June 18, 2022
North Carolina
1 review
1 helpful vote
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The supervisor was out of control. No professionalism whatsoever. His behavior was that of a thug. He needed to govern himself in a better way. When he left the premises he was using vulgar language in Spanish, with his daughter in the vehicle. His wife needs to reprimand him.

Date of experience: July 23, 2023
Georgia
4 reviews
10 helpful votes
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The postal carriers in my rural area constantly change from day to day. I get other peoples mail and I do not get all of my mail. I try to give over other peoples mail that I know where they reside and put back in my mail box the others i don't know. I have had to get refunds from Amazon, Walmart, and other suppliers due the product showing delivered and was not. Some people out there are not honest and retain the package rather than try to return or contact these carriers and have it delivered correctly. I suspect lack of training, push to deliver the mail quicker, or they do not give a hoot. Either way USPS stinks!

Date of experience: January 29, 2021
Georgia
1 review
1 helpful vote
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USPS Priority
March 3, 2023

I can remember 20 to 30 years ago that a Priority would take 1 to 3 days any where in the lower 48 states. Yes, remote places could take more time. Thats understandable. Today and the last 10 years became 4 to 5 days for Priority. The USPS became very lazy. Even with management. Lazy government pukes.

Date of experience: March 3, 2023
California
1 review
4 helpful votes
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Lack of responsibility and response
December 6, 2022

I received a notification of a delivery of a small package to my mailbox within minutes I check my mailbox there is no package immediately I inform the usps and get a case number through the automated machine. A mouth has passed I call each and every day no response and no resolution I left numerous messages with consumer affair not even a courtesy of a call. Finally I get a supervisor on line that literally put the blame on me for not having insurance on the item and refused any further help and when I insisted for further help she literally hung up on the phone. This is our usps system truly shame on you

Date of experience: December 6, 2022
Michigan
1 review
1 helpful vote
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Weather
December 27, 2021

They haven't delivered a package to me that was in town, ready to deliver on Thursday 12/23. I cleared a path from snow everyday. They said expected delivery was today 12/27. They didn't deliver it because it was snowing, like it does most days. I cleared a path again. I think I'll just go there tomorrow l, because they won't deliver if there is flurries. Meanwhile UPS is here quite often. Terrible service for an area that is expected to get snow.

Date of experience: December 27, 2021
Virginia
1 review
0 helpful votes
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Passport Services
December 12, 2023

Wow. Just arrived at LV post office to get photos to renew my passport. I had an appointment. Was told that the "person isn't in today". So why was I permitted to make an appointment? I found that the system will let you do it and sometimes you're just SOL.

Date of experience: December 12, 2023
New Jersey
1 review
0 helpful votes
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We apologize we are unable to attempt delivery of your item due to an unforeseen operational issue. Your item will go out for delivery on the next delivery day. They sent me this and it been days and I haven't received anything

Date of experience: July 31, 2023
Nepal
1 review
0 helpful votes
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This company is the most irresponsible company so far. I ordered a package from one of the retailers and they sent it through UPS and UPS handed over the package to USPS. And I tracked USPS using my tracking number and it says my package has been delivered on 21st June,2023 but not has arrived yet / haven't got on my hands. I guess they might have delivered it to somewhere else at wrong address or somewhere. When i complained about it, they said its been delivered and they cannot do anything as it says its delivered like what the hell. First of all they lost the package or may have delivered on the wrong address and they say its not their fault. If its not their fault, then whose fault is it. I tried to file a claim and they say that the address is invalid and the information is not in the system. And they also said that I haven't done my insurance so they cannot claim like what the hell.

Date of experience: July 19, 2023
Texas
1 review
0 helpful votes
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I sent my tax to IRS with registered mail and they lost it. IRS made me pay penalty for late payment and I sent the payment again with USPS registered mail and they lost it again. I was expecting a package and usps said they delivered but they did not. I have video recording of my house front door to prove that. So, I went to our post office to inquire. Not only they didn't help me, they were rude and acting like it was all my fault. These people are disgusting and just wasting people's money. They are a joke.

Date of experience: December 2, 2023
Colorado
3 reviews
0 helpful votes
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BEST Post Office
July 28, 2023

David recently started working at the Longmont, Colorado Post Office. All of the staff there are absolutely the best. They're all very kind and helpful and I've never had any problems, no matter how busy they are. David is extraordinary though. He always apologizes for the wait, even if there are only a few in line. He is thorough, friendly, helpful, kind and so sincere. He seems to LOVE helping people. We are SO very lucky to have him in our great post office!

Date of experience: July 28, 2023
Idaho
2 reviews
1 helpful vote
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I got a notification on July 6 saying that they attempted a delivery at my house at 6:34 PM... Now there's a problem with that because I was home and nobody ever Came to my door for me to sign for the package. So probably just the usual government laziness and here's the kicker for you they claimed they left a notice to inform me that if I don't claim my package at the Post office within a certain period of time they would return it to sender but there was no notice left on my door or mailbox. The main reason I'm so angry is they claim they attempted delivery at a time in which I was home.

Date of experience: July 11, 2020
Georgia
1 review
1 helpful vote
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I wish USPS would never lay fingers on any of my packages for the rest of my life. If it's in the slightest heavy they will send it back, They are always delayed on late on arrival times. If it's not able to be put in the mailbox they won't get out of the truck. I would pay another $25 on every package ever sent to me just to ensure USPS did not touch my stuff.

Date of experience: October 5, 2023
Massachusetts
1 review
0 helpful votes
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Post office clerk in the Upper Lower Falls post office in Newton, MA is not wearing mask. When asked to place mask on, clerk was very unhappy and did not respond well to this summon. My question is - isn't there a supervisor at this location enforcing workforce and customer safety?

Date of experience: December 30, 2020
Australia
1 review
0 helpful votes
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You will not get your parcel.
You will not get any customer service.
Their customer service is a bizarre Dr Suess cross Alice in Wonderland merry go round/labyrinth that will only lead to anger, frustration and despair that seems deliberately designed to frustrate and confuse.
If you did your job this badly you would die of starvation. I have no idea how USPS is not bankrupt. Mail services in the third world are more reliable.
USPS seems to be some weird analogy for the regression of Western society, or the antagonist in a horror movie.
I will never use USPS again. I will never again purchase anything from any vendor that uses USPS.
You have been warned.

Date of experience: November 12, 2023
Illinois
1 review
0 helpful votes
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Shipped over 600 priority flat rate boxes through them over the years a d i pay the extra fee for insurance coverage.
Well they bashed one so badly the product went missing from the box. I sent a replacement immediately and filed the claim and the prices denied the claim!

Date of experience: October 15, 2020
Illinois
1 review
5 helpful votes
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Unreliable, irresponsible bastards. I can't believe they use people to put 5 stars on their reviews so they can look good. Whoever is the owner or whoever runs this business, need to learn better about customer service. They are the worst people I've come across. They are just a bunch of clowns behind a desk. I can't believe they have lazy workers, and get paid more than the minimum wage. They should be getting paid less than the minimum wage the way they work.

Date of experience: March 22, 2021
Tennessee
1 review
4 helpful votes
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Lost several packages this year
June 7, 2022

I have ordered several things online as well as had friends send me packages. USPS has lost 85% of them. Today, I was supposed to have a swimsuit delivered to my house. Instead, USPS decided to send the package BACK TO THE COMPANY claiming my address was not real. I'm frustrated this keeps happening. They have no customer service email list or phone number that actually works. Poor service.

Date of experience: June 7, 2022

Overview

US Postal Service has a rating of 1.4 stars from 892 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with US Postal Service most frequently mention post office, customer service and priority mail. US Postal Service ranks 391st among Shipping sites.

service
458
value
412
shipping
425
returns
309
quality
384
+199