Direct Express

I receive SSI payments on this debit card through direct Express. On July 5th I noticed that there was a fraudulent charge on my card and I verbally told direct Express that the charge wasn't mines, they had me fill out a fraud form and send it back. Today August 23 I called direct Express to follow up with my claim and I was told that it was closed out. The reason it was closed out was because, I told them that my daughter has used my card to shop for me when I am unable to, they told me that I couldn't do that!I expressed to them that I have a degenerating hip and sometimes I can't walk and I live with my daughter! They will not pursue the issue to get my money put back on my card. I wasn't even sent a letter, email, text, smoke signal NOTHING telling me of the conclusion. I just want my $ 89.99 back! Direct Express needs to do better! They are literally helping these thieves to be successful at taking people's money.

They sit on their $#*! all day long and steal disabled people's money i can't buy groceries and pay my rent so I'm gonna contact a lawyer and sue the $#*! out of them

Sad company who does not answer their phone and basically steals money from people in need. I pray that the poor SSI and Vets will get better service when this contract runs out.

They're is no way of talking to a live body at all do not for any reason sign up with this corrupted company you can rather get money deposited to a chime Zelle or cash app account it's free and they have live body's and online chat available at no extra cost unlike "DIRECT EXPRESS"

The fact that I am dealing with the Probate department who I assume have attorneys on staff is beyond mind boggling. These are not good people and should be held accountable

My 86 year old mother hasn't had electricity or water due to this company locking her card and we have made many attempts with them to unlock it with no luck I don't recommend this place at all.

Legal thieves working in the processing dept selling our personal info to the highest bidder. If we all change our direct deposit this thieving company will go out of business

New Social Security Direct Express card lost in transient so I have no gasoline, no food, no medicine, and facing eviction. This is the honest truth. Time to sue.

Why haven't I changed to a different bank. I'm almost sure I can even though I get government funds. They have some of the worst customer service reps. There have been times that I can't connect with them over the phone for 2 days. First on hold then after ten minutes they hang up. It isn't right that you can't talk to your bank when you've just been hacked and your money is steadily dwindling from your account by someone other than you. I did get my money back from them for that hacking, but
It took a while. I also can't figure out where my leftover money goes at the end of the month. My summary only shows the amount I receive monthly, and subtracted from that number are the debits. I asked where my money was going, that after 3.5 years I should have accumulated some cash, and to this there was no answer. He politely excused himself and hung up the phone. I'm thinking that they have been ripping me off for some time. If you are with this bank I would like to know if the same is happening to you.

Card worked online fine for a year suddenly out of nowhere i cant make any online purchase at all anywhere. After 3 hours of waiting on the phone i got ahold of them where they told me the internet put up some fruad protections bs that they would take me off some stupid $#*! whitelist and to try again in 24 hours because thats how long the hold is they cant take off. Its my $#*!ing money and they control the issue but wont fix it. 24 hours went by and still same thing. Its been 3 months now no online purchases. So now i have to go to an atm and loose 16$ every time i withdrawl because the atm near me only allows increments of 200$ with a 4$ fee. After that i have to go buy a prepaid card. Thanks alot direct express. Worst card company i have ever had. Time to go to the ssi office and set up direct deposit into an actual bank you can walk into to get $#*! fixed.

They will make you wait over 20 minutes and then answer your call with a very noisy background and say "We can't understand you; we cannot help you" then hang up. They will repeatedly tell you "We cannot help you" (if there's a third party in the background) WHEN THE THIRD PARTY IS THE ONE HELPING THE CUSTOMER UNDERSTAND THEM AND THEIR LAUNDRY LIST OF QUESTIONS. Majority of your staff is rude and have no compassion. Please ensure quality of service. There are a lot of senior citizens who have put in the work and are just trying to get what is rightfully theirs WHO need more time to get information you need, whether it be from IDs or other supporting documents.

I have been on the phone since 6am for a prepaid company that I have been using they service since 2008'. I made 5 transaction last night and somewhere in those transaction up the company because my card has been locked every since I made those purchases. The agents that get on the phone seem very nevous and unwilling to help. On Direct Express website it states that once u let them know these are your. Transations the card must be unlock immediately. However, I have been getting.and extremely dictatorship vibe from them. Although.my funds are or come from the SSA for disabled this the not mean I can't constitute or delegate where my money should be spent. Then to add insult to injury they unlock the card so I can pay my Genoa pharmacy bill. These agents got to be from 3rd world countries with three and four wives because as I was speaking they listening in where I have no voice. Please help *******@gmail.com

If you haven't switched to or decided on a Direct Express card... DONT!... I am still waiting for a dispute for someone taking money off my card and it's been 12 days and their 5-10 day replacement card still hasn't come and I just now found out that the dispute could take 1 1/2 to 3 months for them to credit the money I need to live on and now I can't even pay my rent because of DIRECT EXPRESS!... They even told me it was happening to a lot of people, So why 3 months when it's obviously not our faults!?... DON'T HAVE YOUR SSI MONEY PUT ON ONE OF THESE THEFT CARDS!... I WAS THE FIRST ONE TO SAY THIS COULD NEVER HAPPEN TO ME!?... RUN! AND RUN AWAY FAST FROM THIS CARD!

Got my backpay on a direct express card. Used it fine a few times then it was locked. Called multiple times to unlock it then they wanted my driver license text to them! I did everything but a DNA test! Finally I went to a local bank and withdrew most of the money and switched my SSDI to the same local bank. After that I zeroed out my direct deposit card. Two weeks later got a call from them asking about a 313 number. I told them it wasn't me but no worries since I had already zeroed my card. The lady wanted my id and I told her she already got it and wasn't sending it again. She got mad and cancelled my card! Thank goodness! This company caused my PTSD and anxiety to go threw the roof! Don't use this card. Wish there was the option of a negative number!

I'm disabled and very sad. They are not helping me become happy. I have no way to buy things. They won't do anything for me. I would never recommend them. They should be shut down.

I've been meaning to change my direct deposit well I finally did it this morning
Direct express is slow with any changes
They advertise to get your money early not true
I am on vacation and I have no way to transfer funds it takes 5 days
I am locked out of my account waited on hold four a hour finally hung up and got my direct deposit updated to go to my bank

Save yourself the time and headaches. Wouldn't recommend this card to anybody. Terrible consumer services and they will hang up on you without any issues.

My fathers card has been constantly declined at stores for no reason, even if there's money in there. He was issued a new card, paid $13 for express shipping, 5 days later and it's STILL not here. Called customer service and they said it's "out of our hands". I've called this company 4 times within the past week and a half and i'm beyond frustrated. I've tried being polite, i've tried being understanding. My father needs this money to live and the fact that he doesn't have his card yet is infuriating. He has bills to pay just like everyone else, but because this company can't get their act together, it's affecting my father. We will be switching him to direct deposit once it comes. We aren't dealing with these constant calls and complaints anymore. This company should be shut down. The government should find a different company that actually knows what they're doing in a timely manner because this is people's lives you're affecting while you sit in your own home (those that still work from home for whatever reason), comfy and cozy and cause the people that actually need this money to go hungry or without power. Disgraceful and disgusting.