Direct ExpressReviews 307

I've used Direct Express since they came out, over 1.5 decades. Until the last two months, I've never had issues with them. They are now blocking every other electronic and in-person charge. Even when I call and verify, it's me making these charges, I've been making them for years, you can see this, they still claim they cannot "unlock" anything and that their boneheaded AI is doing temporary blocks automatically. Well, that's nice, I guess I won't be able to pay my bills and debts then? Lol Switch now before it's too late.

Direct Express illegally allowed a 3rd party Rob me of my whole Disability check. DX made no attempt to protect my " Monitored Account"or send me any notification at all. That was mon. Night in 3 hours they watched them take my check without attempting to investigate! The end result they blocked me out of my account. Customer service refused to pull up my account information then ended the call. What would you do? It's Friday the 4th and still haven't seen a dime of my check!

Direct express hires illegals to take calls. I called in spoke with man who didn't understand English, he asked me 4 times for my social security number as if he was writing it down. They don't even need my social security number because i called in using my verified phone number. He then wants my DOB and all other peeps info including my PIN number! Why are illlegals getting Americans social & DOB? No other bank ask that when calling in. After I told the man no he got angry and hung up on me. I tried to report the suspicious behavior to the next agent was a Mexican lady who spoke broken English too and hung up on me. They just lost another class action lawsuit all the theft is internal.

My card was frozen, stated the card status was invalid. So, I called...sat on hold 40 min. Hung up and tried and hour later and waited on hold for over 1 hour and 15 min before hanging up. This is m third attempt and already it's been 25 min. This is absolutely ridiculous. I'm certain they are just checking if the charges on my card is legit. This happens frequently. It would be nice if I could just spend my money how I see fit without going thru this. It's time to connect my Social Security funds to my bank account. Worst card service company I've ever worked with.

I was on the phone with customer SVC., and the Rep repeatedly tried to rush me off the phone. I believe in general that elderly is negatively-treated all across the board. Also the Scammers target the elderly.
Dir Exp needs to have more patience with elderly.

DE (Direct Express) caused me to be homeless. They destroyed my life. They steal and lie and they're very unhelpful. They blocked my funds and refused to send me a card or unblock them. They're hard to get a hold of and IF by chance they are available, they're hateful and mean. They don't know wtf they're doing. They rudely told me to send by email all this ID crap which I did...SIX TIMES! Still it wasn't enough. I think they're doing this on purpose just so they can steal people's identities. Everyone who has complained about DE said they never accept the IDs. Anyway, I'm sleeping under a bridge every night because of them. Sometimes I sleep in the woods. Last night I had to sleep at the park because someone got arrested under the bridge. DE will ruin lives. They're lazy greedy scum bags who treat people like trash. All they care about is hurrying up and getting off the phone. But now here I am. Sitting at the park at 10:00pm. They're gonna close and I gotta go back to the bridge before I get arrested I hope DE gets shut down forever.

Their platform promises attractive returns, but it's all smoke and mirrors.

I strongly advise against getting involved with Direct Express, as my experience suggests they are operating as a scam. Be cautious, as engaging with them could lead to financial loss and other negative outcomes. I was able to recover my money, but it was only possible through external assistance. (I used their website URL as my display name and profile picture on this review in case anyone needs help or wants to reach out for support).

Note: Due to the strict policy here, I'm sharing this purely to help others recover their funds.

Customer service is the ABSOLUTE WORST they ask for ID & birth certificate we sent that and they still had a problem on their end with the last four digits which I resent their CSR are very impatient they don't explain the necessities my father is a 76 year old vision impaired senior how do they expect him to know how to navigate though a computer to send emails and answers questions is unbeknownst to me as soon as his card is unlocked we will not ever use their service or recommend it to anyone THIS COMPANY IS PURE GARBAGE 👎🏽 also they don't deserve not one star

I've had this payee account for over 8 years and I've never had issues up until August 1st 2024. I recieved a text message stating that I had changed my pin. I called the number on back if the card to fix this issue, I did not change my pin. Representative helped me through the process only to ask how much I recieve. I thought that was suspicious and hung up. When I called back I spoke to another rep and they reset my app account after telling them my situation. Everything went fine until my money was deposited. I called to make sure it was there only to an automated response saying I needed to activate my card and would be put on hold. I was on hold for 40 min to an hour each time I called. On 8/1/2024 I started trying around 7am. I called throughout the day and intothe second of August. Still have not spoke to anybody and still have not accessed my account. Each time I'm on hold it goes over an hour waiting for somebody. Only number I have is back of card. All other numbers get directed to that 1115 number. I've called the bank that provides the cards with no luck, all they do is say I have to call direct express. Us treasury also says I have to contact direct express. It's frustrating and impossible with one number that is automated and does not transfer me to anybody.

It is July 8,2024 & I'm on the verge of more than likely leaving Direct Express after dealing with them for more than a decade - because of their UTTERLY STUPID RIDICULOUS changes they put you through to first: Get an ACH TRANSFER started to send funds to another bank; And then after multiple attempts (8 in total) for over 2 months (of resubmitting the same information they requested: most recent bank statements, a letter head document acknowledging you as current account owner, your address & front & back of your state id). Then you're FINALLY "APPROVED" after over two months but - only to be CONSTANTLY DENIED TO TRANSFER FUNDS for an "error (200)" which is never explained on line or by a customer service agent. All the agents say is 'they don't understand what that means and you should RESUBMIT THE SAME - BUT- MOST RECENT documents again, wait at least 5 hours to attempt making a new money transfer and MAYBE THAT WILL WORK AND THIS IS THEIR PROCEDURE EVERY TIME YOU'LL WANT TO TRANSFER FUNDS - AND THEN WAIT AND HOPE IT GOES THROUGH 1-3 OR 5 BUSINESS DAYS'.
NOW TELL ME HOW UTTERLY BEYOND
STUPID IS THIS!
Tomorrow morning I'm contacting another institution to receive my social security funds and go over their simple bank to bank money transfers - because I know they are all easier than this Direct Express IDIOCY! And of course at Direct Express you can't speak directly to someone on the panel, who directly reviews the documents you submit multiple times - only lower customer service representatives who know absolutely nothing to tell you specifically as to the real reason. SO I'M BEYOND DONE WITH DIRECT EXPRESS - AND WILL DISCOURAGE ANY AND ALL in the future from dealing with them 😡!

Where do you find your Customer Service People, in the bottom of the THE TOLIET. They are STUPID PEOPLE. FIRE THEM ALL AND GET PEOPLE WHO ACTUALLY WANT TO DO A CUSTOMER SERVICE JOB!
- 0. I CANCELLED MY CARD, WILL NOT STAY WITH A HORRIBLE COMPANY WHO TREATS THEIR CUSTOMERS LIKE CRAP. WORST COMPANY EVER! GOOD RIDDANCE! AGAIN, YOU SUCK!

Please don't get this crap it is dumb is asf, and apparently the people that work there doesn't know how to fix one $#*!ing Issue. The card was great a few years back until they started tweeting with it. Like how I'm I locked out of the $#*!ing mobile app and can't use this card until Tuesday. Because my card is locked, And if u wanna use it to get something on credit it doesn't allow it. This $#*! is trash. Then if u have more than one card on the account and u have it locked u better double check it before entering in that security code, cause it will put another card in and cause u to lock the card up. But u can bet ur bottom dollar on it I will not be dealing with them anymore. I don't even wanna give y'all a one star cause the crap trash

Direct express does not care about their customers and since it's dealing with social security they just don't care or help if you have a problem. They should be shut down. Now if everyone cancel their card they would be out of business because that's a useless business

My brother is vision impaired and someone used his debit card without his permission. When we contacted the company they told him it was his fault because he gave someone his pin #. Again my brother is BLIND and needed help using his card. Even though the police are charging the person that stole his money Direct Express will not refund his money.

First they were very rude. They got mad when I got frustrated because I asked them why they can't verify me and instead of giving me a reason as to what else I needed to give all they said was "because I can't" wish I would've gotten the ladies name. I've been going through direct express for a few years now and I've never had a good customer service interaction. They're always rude and short. Tired of them acting like they get to be $#*!s just because we need help.

I lost my card so I called to get a replacement card and they told me that under fraud investigation but I never called a fraudulent report they told me to email a copy of my ID and I did it took them 2weeks so I kept calling to see if they had gotten my email and was hung up on everytme I called this is so disrespectful playing with people money they just don't give a damn and have to pay my rent

I have a card through direct Express that was given to me by the social security administration. That card got stolen, and despite verifying all of my (re: the card holder) information the woman I spoke too refused to issue a new card. Or even lock the old one. Useless.

I recently had a problem where I ordered from a fake site and they tried to access my card and it was shut off but one worker went out her way to get my card up and running again and I was in jeopardy of getting evicted, so she was a blessing, it's the way you talk to people, she explained that she was disabled too, and she understood, so don't be so quick to complain, I don't know her name, mine is Charles so thanks to her I'm ok now