Direct Express

I forgot my pin. Shame on me. Direct X will not take my call because it cant confirm my identity. However its been three weeks and social security office has requested direct express to call me multiple times. NO CALL. If called, identity masked and left NO message. Lost card and no money. Very disappointed!

I received a text directly from us direct express stating that my pin had changed and to call them if it wasnt done by me. I called them. They had no idea what i was talking about even though the VERY FIRST prompt asks you if thats why youre calling. I was trying to find out if a new card was being issued and to cancel it as it was going to an old address from 2 years prior, and to change my address. For some reason, this was a very difficult concept for ANY of the agents i spoke with to grasp. I ended up deactivating the account, just to keep my information safe.

Every month I use this bank it let's me down. They do multiple transactions on my account freeze my account and tell me there is no deadline on when I will receive my funds. This has got to be the worst customers service I have ever seen when dealing with people and their money. There really needs to be an investigation Into this bank.

On Jan 19,2022 I had 2 transactions at the same place. Both transactions were charged double on my account causing me to have a hefty overdraft. I called them on Jan 28, they said it would take 24 hours for my money to go back to my card. Well 30 hours later I was still overdrawn. I called back, this time I was told it takes 3 days to go back to the card. Well today Jan 25 still not back to my card. I called again. The agent said I need to wait 2 more days. I at this time lost my patience. I told her I call bull$#*!. It has been 6 damn days and I want my damn money now. She transferred me to a supervisor. Just 2 minutes into my talk with the supervisor, we either got disconnected or she hung up on me. Tomorrow Jan 26 I plan to go see my county attorney and bring theft by deception charges. Theft is what it is. According to direct express, each transaction 1 has been paid out while the other is sitting with a hold. $300 of my money has a hold so yeah I call total bull$#*!

I don't typically like to write bad reviews but this one should come with a warning. I wasn't aware my card had expired till I needed to use it. Once it's expired it's no longer good. Numerous times ive tried to use my card online & it's always locked. It takes days to finally speak to a live rep & it's never their department & or the call gets dropped. It doesn't allow me to upload funds or transfer to my bank account.?Online website isn't working either. I've needed access to my card several times over this past week, it's still locked. It is now day 4 calling customer service trying to get through to someone that's willing to help. #Horses#^+

Why on earth is the government using this bank? I don't have any choice because this is where the government is sending money! Their mobile app is trash! They said we can now transfer funds from this TRASH bank to our personal bank but I can't fill out my bank information. I tried signing in to their website and I can't login but can login to my mobile app which is useless!

My first call was the wrong number. I was told abruptly that I had the wrong department and to call back. No sorry, but...no let me see if I can help you get to the right person. She disconnected with no hesitation like I had interrupted her day. That is what prompted me to look at reviews. I will not be signing up!

My disabled mother has been trying to get her card for over a month, they kept sending her through fraud account and I have personally been paying her bills because they keep giving her a run around and will not let her access her money. We have sent over her identification through email like they have asked and they keep requesting us to do it every time we call which makes her wait even longer. Then they start start hanging up on her for no reason and declines her request to speak to a supervisor. They are not a good company if they are holding out elderly money like they do! The have no real security protocol in place. They people are uneducated and seem immature as if they have teenagers working for them. It's been a month and my mom still doesn't have access to her money! Terrible

I go to us bank to make a cash withdraw for my monthly benefit in the amount of $1000 plus $3 dollar fee. The ATM machine said hardware malfunction your cash has been retracted. Failed to dispense my money, but still charged my card this entire amount...US bank has not done anything to investigate and direct express has not even once contacted US bank ---- it's going on a week now! I have been out of money A WEEK, nobody seems to give a s***. Not even a provisional credit has been issued ON MY ACCOUNT. I've been using direct Express for over 10 years and have never had to file a dispute until now. I am not happy about how any of this is being handled both by direct express and us bank. Im sitting here broke and can't buy food or EVEN pay bills. It's unacceptable!

I have my veterans disability payments going to DE and am in the Philippines ever 6 months I have to update with them. They make this process very difficult and this month of October I have not been able to update. They won't give me access to my funds due to they believe fraud. I have given them all the info they ask for SS # home address ect. They say that in order to update my card has to be declined here. And I have to call within 24 hours but it takes 2 to 3 days just to get to speak to them. I am a long way from home and I need my money. Bad business I will transfer my benefits to another account. They are really bad hard to contact

My account had fraudulent charges. I was able to get through to a representative. The next day, more fraudulent charges. The employee i had spoken to had not locked my card or begun the process to refund me.
Spent much time on the phone with a supervisor to try to fix.
Also I am regularly blocked from purchasing from any company they don't approve of. This even includes etsy.com and once it was costco, the censoring is absurd and insulting.

Tried calling Direct Express all day yesterday and today, for the recording to tell me that they have "heavy call volumn" and to try my call again later and then hung up on me. If you can't take people's phone calls during the day, it doesn't take a genius to determine that you need to hire more people. But hey let's inconvenience the customer not ourselves by any means. And if you have that many people calling in everyday, you must have huge issues with your service. Get with the program people.

Took me 3 hours to reach a live person on the phone. When you dial, if no one is available, you get disconnected.
After 3 hours I got a live person but he stated he did not have the authority to complete my request and he'd have to switch me to another department. I waited online for an hour and no one came on to speak to me. So frustrated I finally just hung up. 4 hours to try and speak to customer service on a debit card is just ridiculous.

I recently learned that someone hacked my DE debit card and made... wait for it... 1600 purchases and DE never notified me. The agent told me it wasn't their responsibility. I've never waited for less than 50 minutes and, sometimes, 2-1/2 hours. The agents are incompetent and abrupt (have a quota?). I've been looking for a good lawyer in case Direct Express denies my dispute claim.

I do not recommend this at all. If you ever were to have an issue you will have to deal with them over the phone and if you need to prove your identity it can be close to impossible. The SSA no longer helps people to reach them since it was taking 4 hours to reach their ACH person. When they reissue a card sometimes direct express won't see the funds but the ACH people do see it, like there is a disconnect between comercia and direct express. It's a horrible mess.

How is it possible once a transaction take place it is erased. For example, primo water from florida took 54 bucks and reverse the charge." Gave it back" After removing my credit card they went back in and took $47 illegally. I cant find the $54 transaction and i dont under how they got the card information after it was profeasionally removed.

This company is absolutely DREADFUL. At first they were awesome. But now it seems like we're getting constant notifications about making "fraudulent" transactions which result in your card getting declined, just for something simple like getting food or clothes. Also, there was NO correspondence that they were merging to one card instead of having two separate ones which now results in waiting on a new card with a payment we can't even use right now. This is very inconvenient because we have to pay bills and get groceries. Customer service is halfway decent, except you cannot speak to someone at the other call center because of "Heavy call volume" which has been happening for DAYS. I would not recommend this company to ANYONE.