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Direct Express
Questions & Answers

309 reviews

Here’s what buyers have asked with answers from Direct Express staff and previous consumers.

6
questions answered
0%
answered within 1 day
Question:

How easy is it to get a hold of customer service at Direct Express?

Answer:
Absolutely not! The system is automated if you can meet your need via that system you will be good to go. If you need to speak to a human it could takes hours and days. I've been calling for 4 days. Every hour 2 - 20 calls an hour. I receive the message they have a high call volume, they tell me to try again later and then they disconnect they call. Their practices are abusive.
By Maria M., over a year old
See more answers (10)
Question:

I'm trying to get my card unlocked I put pin in wrong I'm sending copy of ID to direct express how

Question:

I took pictures to send to I'd verification direct express how do I send

Question:

I've been on hold 3 hours, when will they answer

Question:

I am trying to talk to a human being because my check card have not got to my house yet and I have been unable to talk to a human being they've been s

Question:

Hi again and my name is Lakeisha Wilson again in I need the Card number the Exp date in the CVV number from y'all because y'all told me to fill out.

Question:

Why is no one answering at direct express my card won't work n I'm not getting any help will someone plz plz call me 937 973 1403

Question:

I didn't receive my check I'm trying to see if it's on direct expresses and or the social security office

Question:

How do I get ahold of customer service

Question:

Why I can't get ahold of a representative, it don't even give me an option to talk to one.

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Typical questions asked
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What is the return policy?
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