Direct Express

Worst customer service I have ever experienced. Cant get through on the phone, they don't even give you the option of staying on hold, they just disconnect

DO NOT USE THIS APPLICATION BECAUSE HALF THE TIME IT'S NOT WORKING PROPERLY AND THE OTHER HALF THE TIME THEY ARE UPDATING AND TELLING YOU THAT THEY ARE MAKING CHANGES BUT THEY SEEM TO BE FOR THE WORSE I'VE BEEN WITH THEM FOR 10 YEARS AND THIS LAST NEXT DEPOSIT WILL BE THE LAST THIS CARD IS GARBAGE AS IS THE BANK I HIGHLY SUGGEST YOU USE ANYTHING BUT US DIRECT EXPRESS OR YOU WILL REGRET IT AND I WILL LAUGH AND SAY I TOLD YOU SO...!

Unable to access my funds. Customer Service will not answer. Tried 5 times and can't get through to anyone. I haven't been able to use my funds for 2 days now!

This is so frustrating. I receive my Social Security benefits on the DX card. Every time, EVERY TIME, I use the card at a vendor I've not used before, the card gets refused. For the love of Pete, this is MY MONEY. I paid into Social Security for HALF A CENTURY!. If I live to be one hundred, I will only receive about 30% of what I paid into it. PLEASE PLEASE *PLEASE* let me spend my my money!

This company is trash they steal our money and will not give it back the employees ought to ashamed of themselves for working for a company like this I will be telling a certain man what is going on there his name is Jesus Christ he will not let y'all keep stealing our SSI checks they froze my account for 3 months and then when they finally unfrozen it they stole 3 of my checks karma will one day get every last person that works there if you work for a company like this that says a lot about you you are a thief too when you do things like this karma will get you seventy times

Absolutely appalled with this company I never leave reviews but I can not believe what I've dealt with the past few days my daughter's receive survivors benefits and their cards don't expire for another two years but they decided on their own to send out new cards which were sent out on the 12th of December and loaded their benefits onto them and it's the 5th of January and I've yet to get the cards had been calling customer service for the past two days just to be told high call volume then hung up on finally got thru tonight and the customer service representative was the rudest I have ever dealt with absolutely disgustingly rude by the time the call was over I was almost in tears I was so mad I haven't had problems with the cards but the customer service and trying to get a hold of them was enough to make me done with this company

Direct express allow Apple to take over 1000 dollars in less than 24 hours from my 70 yr old uncle... not all at once either,,, they took 49.99 then 19.99 over and over again until they got his while social security check... WHY IN THE HELL DIDNT THEY STOP IT AFTER THE THIRD SEQUENCE?
WHEN I CALL TO COMPLAINED THEY WONT TALK TO ME AND TELLS MY UNVLE SOME BULL$#*! BUT HE STILL OUT OF THAT MONEY

For the love of God, when your loved ones pass away, immediately clean their money from this awful card company, I've been taking care of my Mom for many years, I 2as her medical power of attorney, days after she passed they locked her account, I was unable to pay her last months bills, when I called you them then said they would send paperwork to fill out, they asked for probate papers her last will, all kinds of $#*!, I sent a letter telling them that she rented a low income apartment and had nothing of value, she lived on $1,100 a monthly she had no reason for a bill and there was no probation, they would not accept a medical POA so basically telling me they were keeping her money, would have been nice to have it to help with final expenses, the only reason I gave them 1 star is because I couldn't give zero, and when you call they have people answering the phone that you literally can not understand a word they are saying, this company is absolute thieves!

First of all this company, apparently hires anyone that DOES NOT have customer service skills much less understanding of how you talk to and treat people, and yes even the supervisors. Giving me false information, and getting a customer service rep that isn't having a bad day and Is actually helpful your better off trying to get a brick wall give you a response because being treated like an idiot Is not something that I will accept especially after fighting 8 years for this country and the window lickers in customer service that shouldn't be in their positions.

What a joke. My wife has them and also regular bank accounts. She has excellent credit 800's. I have been trying for a couple years to get her to use her regular bank for SSI payments. She finally gets it now that she was scammed by a local gym. We were told that they didn't have contracts. So she paid for 6... 30 minute sessions with a personal trainer for 180.00. But we found out they were debiting her Direct Express card 140.00 ever 2 weeks. I cought the 1st one and contacted Direct Express by phone because you can't do anything through the website not even transferring money to your real bank. (They said that service is no longer available). So we filed a complaint and was told we'd receive a letter and fill out the paperwork. The letter said if returned within 10 day's money would be credited immediately. Problem was it took 14 days to receive letter. The next day I was mailing the forms back to them and received a new letter stating that their investigation is completed and sorry sucker you lose... We did go to the SSI office and change the direct deposit to her bank and the lady at social security rolled her eyes and nodded when we told her how much Direct Express sucks...

I recently had a problem where I ordered from a fake site and they tried to access my card and it was shut off but one worker went out her way to get my card up and running again and I was in jeopardy of getting evicted, so she was a blessing, it's the way you talk to people, she explained that she was disabled too, and she understood, so don't be so quick to complain, I don't know her name, mine is Charles so thanks to her I'm ok now

Direct Express will block access to your Social Security account arbitrarily without warning, claiming suspicion of fraudulent activity -- but will not specify the reason for the suspicion, nor will they issue anything in writing about the action or the policy behind it. You will thus be subject to embarrassment and inconvenience or worse when your card is declined everywhere. Calls to customer service always requires hold time of 1/2-hour-plus. Customer service gives runaround with attitude -- will pretend not to hear you and hang up, etc. Each rep will give different excuse as to why they block your account. They will not tell you when or how access to your account will be restored. Elderly and disabled status means absolutely nothing to these sociopaths -- they are in the business of defrauding the powerless. Smells like a criminal fraud scam to tie up your money in currency speculation, denying you and millions of other Social Security recipients access to accounts in the meantime. Direct Express is a national disgrace. Calls to Comerica Bank which issues the card elicits complete denial of any responsibility.

This is definitely the worst company however I should not be surprised giving that it is affiliated with the government. I was assisting a client with activating their replacement card only to be put on hold for more than 3 hours and no one EVER came to the phone. How is this helpful? How is this convenient for anyone? There is no way to activate the card online either. How is this helpful? When you call, they ask for the card number and your last 4 of your SS#, then you are put on eternal hold. Hey Direct Express, not sure if you are aware but most cards are activated over the telephone or online as alternate options. Not sure if this is a way to justify your need for employees but this whole set up is sad and is not conducive to your average consumer. Also, you cannot email customer service which is why any complaint has to be on sites like this. Overall, this is a government 3rd party entity and they operate just as crappy as all of the other government or "government-affiliated" entities.

I been trying for 5 days to get block off. Have been told 10 times. My card would be working in 2 hours. I have been id verify. Still block or direcr express not correct the problem.

This the worst debit card ever comerica bank is a complete scam they will be ok at first and then out of no where beat out of your money. This place had issues with there website. There was a so called computer glitch. I made a ach transfer for 300 bucks and it was taken off my card however the money never arrived and when i contacted them about this issue they gave me the run around and told me to file a dispute so i do that. About a week later i called customer service to find out the status and a rep says oh the SUPERVISOR yes SUPERVISOR did not do my dispute correctly and she says oh i will credit your account for 300 bucks but this is where the slick lie comes in they debited my external account for 300 bucks and overdrew my account and the money was never found and i was out of 300 bucks do not fool with cormerica bank they are crooks