Direct Express

I've had this payee account for over 8 years and I've never had issues up until August 1st 2024. I recieved a text message stating that I had changed my pin. I called the number on back if the card to fix this issue, I did not change my pin. Representative helped me through the process only to ask how much I recieve. I thought that was suspicious and hung up. When I called back I spoke to another rep and they reset my app account after telling them my situation. Everything went fine until my money was deposited. I called to make sure it was there only to an automated response saying I needed to activate my card and would be put on hold. I was on hold for 40 min to an hour each time I called. On 8/1/2024 I started trying around 7am. I called throughout the day and intothe second of August. Still have not spoke to anybody and still have not accessed my account. Each time I'm on hold it goes over an hour waiting for somebody. Only number I have is back of card. All other numbers get directed to that 1115 number. I've called the bank that provides the cards with no luck, all they do is say I have to call direct express. Us treasury also says I have to contact direct express. It's frustrating and impossible with one number that is automated and does not transfer me to anybody.

I have had card sense 2020 no issues but sense they changed their app alot of problems can only make certain purchases which sucks. I'm switching my card. I love direct express cause they charge no fees but if this is what happens because of security issues no one will get their money. There is such a thing as over doing security. I can't even get thru to them was on phone waiting 30 mins not cool ur suppose to b SSA approved how can u b so bad. I had a replacement card an then they send me another card an had me activate that one so I had 2 new cards in 1 month which screwed me cause now I can't pay bills or nothing it's hit an miss with paying ur gonna cost me to b shut off cause of ur security issues get it to gether man plz

This is the worst busness I've ever dealt with. If you can even get them on the phone. I waited over 2 hours the other day on hold just to be dropped when they tried to transfer me.Since starting SS disability I received 2 payments on 2 different cards. So instead of putting it all on one card they gave me 2 which just confused everything. For over 2 years I asked them to put all my miney on just 1 card. They agreed and said that it was not right having 2 cards,said they'd change it. 2 years later they changed only because I was receiving only 1 check as of recent. So many fraudulent charges every month and trying to get refunded is just a joke. I loose so much money every month because of this. I truly don't know how there still in business.,PS,they also have no problem lieing and have to me many times.

My son has been on SSI for 7 years and we never had a issue with Direct Express until recently. My son had to have a lung transplant and we had to go to St.Louis. We hadn't used but a few dollars off his card and one evening we went to get food and all his money was gone off the card. So we called, there were several back to back purchases from the card for Amazon 299.00,199.00 197.00 and 86.00. First of all I have a Cashapp for Amazon purchases but I rarely shop Amazon, never in history had my card ever had Amazon purchases on it and do you know they claim the investigated it and say we made the purchases, never saying where the packages went or anything. I believe the Direct Express people are the ones stealing money off peoples cards because my friend said the same thing happened with her daughter. I have since reported them to SS Administration to further investigate and I am removing my sons funds to my personal bank. They are some true scammers!

You really do suck you need to release my monies from my social security. Your agent took maters into her own hands. I been going through this for 2 days trying to get through I10 more times. I did every you said to do. You can't just keep my money. You need to let me have access to my monies. Monday morning I will be calling social security. To send me a paper check or another bank. You people do not know what your doing only to hold monies. I need my money to buy food and stuff. But you people are eating. Then I'm calling back again and did what I was suppose and I still don't have access to the card

Drop my card in store. Security guard pickup card while behind me. During that time I was putting frezze on my card. I don't have any money. To issue new card I have to pay 4.95 or 13.95 to rush it within 3day. (more like 3-5) 10 days to get new card. Will not unblock card. I'm going to cut the new card up. Change my direct deposit to someone (greendot, Chime.) better reviews and customer service. Upset Senior.

If you need to talk to someone about a problem with your account don't bother you have to call 50 times in a row just to get it to not hang up on you because they set up a automated website so they wouldn't have to work and even when you do get someone on the line (expect it to take about 2 hours btw) they tell you there is nothing they can do even if you tell them you where assisted with the same problem before

Old card expired. New card can't be activated since phone contact says too busy. Call back... click. Cannot do on phone app. Cannot do on site. So, I am stuck without MY funds. Credit card companies do automated activations. I want my funds. Who can pay bills or groceries or gas when the old card is not valid and the new card is not valid. Makes me think they just want the funds for a few days of building interest. This really stinks. Gold in the mattress folks; gold in the mattress.

A live person at Direct Express is impossible to reach. I must get up at 5:30 am in order to reach a live person if there is a problem. After they cancelled my card, they issued a new one and now when I use it they decline the new card. Last week I needed to call, two times I was on hold for 55 minutes, I hung up. With the third call I held for 66 minutes before I could talk to the rep. I see this as another way Direct Express enjoys more float revenue, using my hard earned social security money to make more money for Comerica Bank, already YUGELY uber rich. Disgusting what our lazy elitist elected official overlords have passed on to us through their egomaniacal privatization done to help their privileged wealthy "friends" at our expense. Rules they make but don't have to live by demonstrates this is not a democracy as is alleged.

Your payments from social security end up on the card about 25% of the time from social security administration. 75% if the time you end up on hold for 1-3hrs. I see why we don't get anything done in this country.

This place sucks you can't get ahold of a live person I've been trying for 3 days and if you need to get money off your debit you can only get $2,000 at one time then you have to wait a certain numbers before you can get any more I wouldn't recommend this place to anyone

All I have ever been able to do with the card is withdrawal money at an ATM. I can't pay bills with the so called account, there is no routing number or account number so I don't feel comfortable calling it an account. I can't pay for gas, cash app money to pay a bill. Nothing. This is a card for people who are plainly stupid about the benefits of a regular prepaid card which comes with a routing number, account number, transfer funds selection, order personalized checks, pay bills, and so forth. I wouldn't suggest this card to a homeless bumb.

That new "feature" to transfer money over to your bank doesn't work. I can't transfer money to cashapp. And social security won't let me use my bank for the money sent to the direct express card. These people suck and shouldn't even be in business. I have to go to one bank just to withdraw most of the money out and transfer it over to my bank institute which is a hassle and is very irritating! They Seriously SUCK!

I lost my card so I called to get a replacement card and they told me that under fraud investigation but I never called a fraudulent report they told me to email a copy of my ID and I did it took them 2weeks so I kept calling to see if they had gotten my email and was hung up on everytme I called this is so disrespectful playing with people money they just don't give a damn and have to pay my rent

I have trying to help my grandmother for 46 days trying to get a new card for social security! They hang up on you, they are rude, literally they WILL NOT HELP you…I can't believe this is how they treat older people! It's like they want to stress them out

The Directexpress fraud services help the identity thieves steal your money. A website called Askcrew fraudulently took $234 from my account. Askcrew agreed to return my money but investigators closed my case and told me to pound sand. Never ever ever ever trust Directexpress with your SS check. The attachment is from the email where the thieves tried to return my money but directexpress helped them instead of me the customer.
Franklin R Hise
*******@mail.com