Direct ExpressReviews 307

Tried for 10 days to get my card activated for overseas use. Submitted 6 "White Tickets". All were denied. Answered countless security questions for verification. On hold for over 16 hours in those 10 days. Do yourself a favor and find a company that values their customers. Ridiculous how they operate.

Card is constantly getting declined for NO reason whatsoever. Then they "flag it" for suspicious activity and lock the card. When I call to get this issue fixed, the rep was SUPER rude and aggressive. He kept speaking over me, and wouldn't let me explain the situation AT ALL. They eventually claim they had to re-issue a new card, but sent it to the wrong address - even after thoroughly making sure that it was sent to my new, updated address. They assured me that it is being sent to the correct location - but nope! It was mailed to the old address - and I PAID $17.50 for expedited delivery. Not only did they charge me for the fee, but charged me AGAIN when I never received the card replacement, as they had to issue another. It's just ridiculous, and we will be getting a new direct deposit bank VERY soon. No more of this crap! We can't even spend any of our own money! How inconveniencing.

To be honest. How dare you email me for a review. I've had more problems with your incompetent staff than with ANY other company in my entire life, and I'm in my fifties. You see I'm from D.C. And I know how the federal government works. You proposed a bid and you got it. The only problem is our government did not do there due diligence when it came to Direct Express. Please if you feel that my letter is a little harsh. Do yourself a favor and playback all the unpleasant phone conversations that I have had. I thank God that I'm with a brick and mortar bank now. It just goes to show you that just because its a government contractor doesn't means it good. Just check the reviews... Pathetic.

I have been on hold for almost 3 hours with no answer because they have done something to my card and I can't use it even though I have funds.

For last 3 months I have been locked out of my account, they are not paying my bills on auto pay and have to call in be put on extreme hold hours just to get my hard earned money. I have been a customer in good standing since 2007 This company is the worst kind taking advantage of low income poor people. I don't recommend using this company for anything!

I'm disabled and very sad. They are not helping me become happy. I have no way to buy things. They won't do anything for me. I would never recommend them. They should be shut down.

If you like to spend countless hours on the phone to get your SSA MONEY by all means use them, like you have any other choice!

When I read the info blogs on direct express, it says call number on back to talk to someone. If anyone who reads this review has EVER had an acct here because our s.s. Checks are deposted here, then you already know that they don't answer the calls for s.s.recipients. After waiting 45 min once just to see if they'd really answer, the line on their end disconnected. It's gotten to be a bad joke.

My mom never received her new card for 2023. Called customer service on hold for 2 hrs, they transferred to tier 2 because of miss matching info. Then they never answer. Went to Soc Sec they said info is updated in system and they cannot recall my moms money and that she might never see it for the Month of Jan. Went to bank to open account and direct deposit. Had to pay my moms rent and electric bill for her. This is crazy :( ... How are they just going to keep my moms SSI? Why?

On November 7th 2023, my brother was at the gymnasium and his locker got broken into. They took only his wallet which had his debit card social security card identification card and about $30 in cash. It took me 1 hour and some minutes to get through to customer service at Direct Express so that we could stop the card from being used. As we were seeing the transactions pile up while we're filing the police at the gymnasium where it took place. While we're on the phone with Direct Express trying to stop the card. As they ran their investigation they found that because a pin was introduced that they were not at fault and the provisional funds were reversed. Making my brother a two-time victim of fraudulent activity they did not follow regulation E protocols that states that customers that report fraud within the same day of the fraud transactions are only responsible for up to $50 of the amount charged which was $240 total. For some reason there is no number for the dispute Department there is no way to get in contact with them directly and their decision is final making my brother the victim in the end. As I've been reading this company is notorious for doing such things and siding on the side of the crime committer instead of the victim. I strongly suggest for everyone to seek other means for direct deposits ask for a direct express they do not care about their consumers

Direct Express Card service, has terrible services.MY MOTHER CARD EXPIRED 1/31/23 and applied for a new card last year and still have not received her card. Her funds are on the new card and she can't get any of it to pay her bills for this month.From the looks of it she's going to be paying a lot of late fees this month.ITS SEEM TO BE IMPOSSIBLE TO CONNECT WITH CUSTOMER SERVICE 2 WEEKS OF CALLING CS AND ALL YOU GET IS NOTHING! POOR POOR POOR SERVICE! I wouldn't recommend this card to my worst enemy...

Our government should be ashamed forcing seniors to use this company,they changed cards on me with no notice,it is lost in the mail,I am 65 years old and depend on my benefits to survive,I have been calling the 800 number for 3 days with no answer,I will be homeless without my benefits

New Social Security Direct Express card lost in transient so I have no gasoline, no food, no medicine, and facing eviction. This is the honest truth. Time to sue.

Never works for online purchases. Don't bother calling them. They tell you something that sounds good just to get you off the phone. I don't know if they're jerks or just idiots but I'm betting on both. How am I supposed to buy food for my family and pay bills? My water was cut off this morning because I had a payment arrangement to pay before they opened this morning but of course the card didn't work. Avoid a supervisor named "Tony" at all costs. He's as dumb as he is rude. He suggested I go out and buy a prepaid card with this card. I shouldn't have to do that! That's admitting that direct express is useless. As a handicapped person, I can't just go out whenever I want to. I have 82 suspicious activity emails from them today from such places as Walmart, my power company, my water company, AT&T… the same bills I pay every month, but apparently Walmart is running a huge fraud ring now. Hire some new employees and maybe actually train them to do more than press a button on a phone!