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U-Save Car & Truck Rental provides car and truck rentals at affordable prices, paired with top-of-the-line customer service. With both international and neighborhood locations, U-Save meets all your mobility needs—whether you’re booking an airport rental, finding a vehicle for your daily commute, or reserving a van or minivan for a family vacation. We believe affordable pricing can go hand in hand with exceptional service to make every rental experience seamless and stress-free.
U-Save Car & Truck Rental Reviews Summary
U-Save Car & Truck Rental has a rating of 4.4 stars from 310 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with U-Save Car & Truck Rental most frequently mention friendly staff, customer service and good experience. U-Save Car & Truck Rental ranks 12th among Car Rental sites.
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All logistics were handled well by helpful and cheerful staff. Very happy overall and good value. The only downside was no home charger supplied with electric vehicle which would have been really handy.
Excellent folks to work with. They try very hard to make sure the renter is taken care of and pleased.
Hi Larry,
Thank you for your review.
We’re so pleased to hear about your experience with us. Our team works hard to make sure every renter feels supported and leaves satisfied, so it’s wonderful to know that came through during your visit. Thank you for recognising their efforts, it means a lot.
We look forward to welcoming you again.
Kind regards,
U-Save International
Lender rep. Explained every aspect in detail. Understood my needs and provided the appropriate car.
Hi Charlie,
Thank you for sharing your experience.
We’re glad to hear that our representative took the time to explain everything clearly and matched you with the right car for your needs. While the process may have felt a bit lengthy, it’s good to know the thoroughness was helpful and reassuring.
We appreciate your feedback and look forward to serving you again.
Kind regards,
U-Save International
The personnel was very friendly and competent. The car was old, apple carplay didn't work and the parking disc (important in Italian inner cities) was missing. I still don't regret the booking.
Hi Hans,
Thank you for sharing your experience.
We’re glad to hear our team provided friendly and competent service, and that overall you don’t regret the booking. At the same time, we’re sorry the vehicle itself didn’t meet expectations and that features like Apple CarPlay and the parking disc were missing. Your feedback is valuable, and we’ll use it to improve the condition and equipment of our cars.
We appreciate your comments and hope to welcome you again under better circumstances.
Kind regards,
U-Save International
Unhappy about that I had to paid for full insurance coverage because the rental office said that they would not doing business with my insurer.
Hi Hung,
Thank you for your review.
We’re sorry to hear about your disappointment regarding the insurance policy. We understand how frustrating it must have been to feel limited in your options, especially when you already had coverage arranged. Clear communication about insurance requirements is very important, and we regret that this left you feeling dissatisfied.
To allow us to review your case in detail, please contact us directly with your booking information using the form at www.usave.com/contact. We want to ensure your concerns are properly addressed.
Kind regards,
U-Save International
The Hyundai Elantra is a wonderful riding vehicle with a very friendly GPS system. One drawback is the getting in and getting out of the car. For more senior drivers, wiggling around the steering column is a challenge.
Hi John,
Thank you for sharing your detailed feedback!
We’re glad to hear you enjoyed the smooth ride and found the GPS system user-friendly. Your observation about accessibility for senior drivers is very valuable, and we’ll take it into consideration to improve comfort for all customers. We appreciate your input and look forward to serving you again!
Kind regards,
U-Save International
Cumplieron con todo, el auto andaba perfecto y la atención muy correcta, Eso si, si no conoces el auto pedi info porque no me la dieron y la tuve que descubrir solo
Hi Eduardo,
Thank you for sharing your experience!
We’re glad to hear that everything went well, the car was in perfect condition, and our service met your expectations. We appreciate your suggestion about providing more information for unfamiliar vehicles. This is very helpful, and we’ll work on improving that for future rentals. Thank you for your feedback, and we look forward to serving you again!
Kind regards,
U-Save International
Swift and timely provision of hired car.
Very professional thank you
Hi Derek,
Thank you for your kind words!
We’re delighted to hear that you found our service swift, timely, and professional. Your satisfaction is our priority, and we look forward to serving you again soon!
Kind regards,
U-Save International
The shuttle service was immediately available and the woman driver was kind and knowledgeable. The counter service was friendly and expedient. The vehicle provided met all our needs and performed exceptionally well. I'm so happy to have had this experience and will definitely be working with U-Save in the future.
Hi Flora,
Thank you for sharing such a detailed and positive review!
We’re thrilled to hear that the shuttle service was prompt, our driver was helpful, and the counter team provided friendly and efficient service. It’s great to know the vehicle met all your needs and performed perfectly. Your satisfaction means a lot to us, and we look forward to welcoming you back for future rentals!
Kind regards,
U-Save International
Great rental place first time in Texas and the hospitality and service was fantastic got picked up at the airport fast as soon as I landed and they got me in a car fast
Hi Radames,
Thank you for your review.
We’re thrilled to hear that your first experience in Texas was a smooth and welcoming one, from the airport pick-up to getting you on the road quickly. Thank you for sharing such wonderful feedback, it means a lot to us!
Kind regards,
U-Save International.
Sadly U-Save is a subsidiary of Green Motion who i have had bad dealings with before, as I had prepaid i could not cancel the booking. This time the same problem happened whereby I had £136 for admin fees, the issue came about on a dart-charge which was paid but a mistake was made on the registration number, the number had an O and not an 0, after several emails with them I could see they would not budge on the Admin Fee which was more than the car hire. It seems the cars are leased so there are 2 admin fees involved which is passed on to the leasee.
Staff are friendly cars are good but the company does not believe in customer service.
Hi Christopher,
Thank you for sharing your detailed experience and feedback with us.
We truly appreciate your kind words about our staff and cars, and we are sorry for the frustration caused by the administrative misunderstandings you encountered. Your concerns are taken very seriously as we strive to improve our service and ensure a smoother experience for all our customers.
Kind regards,
U-Save International.
For both collecting and returning the car it was quick and easy, very friendly service, quality car, have been a customer for many years together with Green Motion and always very satisfied with the service. Will continue using U-Save and Green Motion in the future
Hi Helen,
Thank you so much for your unwavering support and kind words!
We’re thrilled to hear the service and car quality consistently meet your expectations, and we look forward to continuing to provide a seamless experience on your future journeys.
Kind regards,
U-Save International.
First time using U-Save and will definitely book again when travelling. Received exactly as requested, Good service and great prices.
Hi Christine,
Thank you so much for your kind words.
We’re thrilled to hear your first experience went so smoothly and that our service met your needs. Looking forward to helping with your next trip. Safe travels!
Kind regards,
U-Save International.
The cars, and pricing were as advertised, although many other customers were not thrilled w their pricing increases at last minute.
The employees were over worked and under appreciated, and it shows in their attitude.
Hi Kathleen,
Thank you for your thoughtful and honest feedback.
We truly appreciate your recognition and understand the concerns raised, it helps us improve both our team’s experience and electric strategies to serve you better in the future. We look forward to welcoming you back for even smoother serving on your next visit!
Kind regards,
U-Save International
I was very pleased with the assistance from the staff after an unfortunate incident; they stepped in allowing our journey to continue.
Hi Glenn,
Thank you for your kind words.
We're glad our team could support you during your journey gridlock and help get things moving smoothly again. Your positive feedback means a lot to us!
Kind regards,
U-Save International
The guy at the airport was really welcoming and helpful.
Got the car in time with ne issues.
Hi Mohammed,
Thank you for sharing your experience!
We’re delighted to hear that our team member at the airport made you feel welcome and that everything went smoothly with your car pickup. Providing hassle-free service is always our goal, and we look forward to serving you again soon!
Kind regards,
U-Save International
U-Save was extremely helpful in providing information regarding shuttle to site. The vehicle was new and ready when I got there. Upon returning timed the shuttle for return to airport. 👊👍
Hi Brian,
Thank you for sharing your experience!
We’re delighted to hear that our team was helpful with shuttle information and that your vehicle was ready and in excellent condition. It’s great to know the return process went smoothly as well. We appreciate your feedback and look forward to serving you again in the future!
Kind regards,
U-Save International
Hi Baciu,
Thank you for your feedback!
We’re delighted to hear that you appreciated the fast check-in and check-out process, as well as the clean and functional cars. Providing great value and excellent service is always our goal, and we look forward to welcoming you again soon!
Kind regards,
U-Save International
I inadvertently got a parking ticket (which came to light some weeks after the hire). Green Motion were very helpful during the torturous process that followed.
Hi Trevor,
Thank you for sharing your experience!
We’re glad to hear that our team was able to assist you through a challenging situation. Providing support beyond the rental period is important to us, and we appreciate your recognition of our efforts. We look forward to serving you again under smoother circumstances!
Kind regards,
U-Save International
I had a very disappointing experience with U-Save Rental Cars, and I will not be renting from them again. I returned my vehicle on time and in perfect condition, but the company failed to refund my $2,000 deposit, even though they promised it would be released shortly after drop-off.
I waited more than the 14-business-day window they claimed was required, and I still did not receive my money back. This delay is unacceptable for a deposit of this size.
Their customer service was extremely unhelpful. Every time I called, I was either given vague excuses or transferred to someone who couldn't provide real answers. No one seems to take responsibility, and communication is very poor.
Overall, this company lacks professionalism, transparency, and basic customer service. I recommend avoiding U-Save and choosing a more reputable rental company to save yourself the frustration.
Hi AhMED,
Thank you for sharing your experience, and we sincerely apologize for the inconvenience caused.
We’re committed to resolving the issue: please contact our support team directly, by using the form at www.usave.com/contact. At your convenience so we can promptly address the refund and work toward restoring your confidence in us.
Kind regards,
U-Save International.
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- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Ian,
Thank you for taking the time to share your experience.
We’re delighted to hear that our team’s cheerful approach and smooth handling of the logistics made things easy for you, and that you found the overall service good value.
We appreciate your note about the home charger for the electric vehicle. It’s a helpful suggestion, and we’ll take it into account as we continue improving our service.
We’re glad you were happy overall and hope to welcome you again soon.
Kind regards,
U-Save International