Developed in part with a grant from
the National Science Foundation
Write a Review For Business Write a Review
  • Bookmark

    USA Service Dogs

USA Service Dogs

USA Service Dogs

78 reviews
www.usaservicedogs.org
Corporate Values
Write a Review Ask a Question

Overview

USA Service Dogs has a consumer rating of 4.81 stars from 78 reviews indicating that most consumers are generally satisfied with their purchases. USA Service Dogs also ranks 5th among Pets sites.

  • Service
    1
  • Value
    1
  • Shipping
    1
  • Returns
    1
  • Quality
    1
View ratings trends
USA Service Dogs
USA Service Dogs
See all photos

What reviewers want you to know

Positive highlights

  • My customer service agent was ray.I also spoke to Joe.
  • I never received the hand out cards that I ordered with the ID cards for both dogs!

Critical highlights

No critical highlights yet

How would you rate USA Service Dogs?
Top Positive Review

“Fast and easy”

Maria K.
5/29/18

Extremely helpful and knowledgeable. The registration was very quick and easy. The extra assistance and tips were an excellent guide through this process.

See positive reviews
Top Critical Review

“This card did not work with my dog.”

Dakota D.
3/12/19

This card does not work, you need a letter from a physician. Carolyn who was the person I talked to about a refund was extremely rude.

See critical reviews

Reviews (78)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (9) id cards (3)
dakotad14
Dakota D.
1 review
5 helpful votes
  • Message
  • Report
“This card did not work with my dog.”
March 12th, 2019
This card does not work, you need a letter from a physician. Carolyn who was the person I talked to about a refund was extremely rude.
  • Comment
Helpful (5)
Thank you
rayc129
Ray C. – USA Service Dogs Rep
We have reached out to Dakota about the order to try to determine the issue, however we don't have a Carolyn on our staff and never have so the buyer may have confused us with a different company.
mariak143
Maria K.
1 review
1 helpful vote
  • Message
  • Report
“Fast and easy”
May 29th, 2018
Extremely helpful and knowledgeable. The registration was very quick and easy. The extra assistance and tips were an excellent guide through this process.
  • Comment
Helpful (1)
Thank you
candaceh30
Candace H.
1 review
1 helpful vote
  • Message
  • Report
“Amazing service and no tricks”
May 13th, 2018
This is a for real website
Don't pass it up
If your needing to register your pet to live with you, go on a bus or even plane, then this is the legit website you need to use!!
  • Comment
Helpful (1)
Thank you
desiraer
DesiRae R.
1 review
1 helpful vote
  • Message
  • Report
“Awesome”
April 27th, 2018
Service was great n site easy to figure out n has lots of info. Justwish prices were lil cheaper for the service dog stuff
  • Comment
Helpful (1)
Thank you
mikhailg8
Mikhail G.
1 review
0 helpful votes
  • Message
  • Report
“I got what I needed”
May 31st, 2018
Lots of info, fast and easy order. Received everything ontime. Site worked fine... received additional cards with the description of the rights, which are very helpful...
  • Comment
Helpful (0)
Thank you
deniset67
Denise T.
1 review
0 helpful votes
  • Message
  • Report
“The customer service was excellent”
April 16th, 2018
The agent was very kind and helpful he explained the different kits available and the prices to help me choose the one that fit my financial needs. The documents he sent helped my apt manager gain the knowledge of having an emotional support dog.she took copies to keep in office for all employees to familiarize themselves with the laws and rights for people. With disabilities. My customer service agent was ray.I also spoke to Joe. I want to thank you both for your kindness and compassion helping me through the registration process. Blessings to all.
  • Comment
Helpful (0)
Thank you
brittneya2
Brittney A.
1 review
0 helpful votes
  • Message
  • Report
“Fast and very easy.”
May 12th, 2018
They were very helpful walking me through the process of getting my service dog registered and it was very easy. My products came no later than a week after my order was submitted and they offered lots of useful validation records to prove the authenticy of her training and how she helps me go on with everyday life. Very impressed and will be reccomending other to the company.
  • Comment
Helpful (0)
Thank you
andrewa156
Andrew A.
1 review
0 helpful votes
  • Message
  • Report
“Excellent”
May 21st, 2018
Very good! Would recommend to anyone! All items I ordered were perfect and shipping was very fast! Now I am able to take my Rottweiler with me everywhere I go, no questions asked!
  • Comment
Helpful (0)
Thank you
lindad394
Linda D.
1 review
0 helpful votes
  • Message
  • Report
“Great service”
May 21st, 2018
Fast and easy great service. Was simple and quick would recommend using this service registration and purchase was a smooth transaction
  • Comment
Helpful (0)
Thank you
tracyu2
Tracy U.
1 review
0 helpful votes
  • Message
  • Report
“Easy Process”
May 22nd, 2018
This was an easy process and was simple to do. I highly recommend using usaservicedogs.com for your pet.
  • Comment
Helpful (0)
Thank you
michelej26
Michele J.
1 review
1 helpful vote
  • Message
  • Report
“Great service All items received quickly”
April 7th, 2018
Excellent and quality items received quickly
Thank you so much highly pleased....will share contact info with others
  • Comment
Helpful (1)
Thank you
juder14
Jude R.
1 review
0 helpful votes
  • Message
  • Report
“Best Service Ever”
May 15th, 2018
I was very pleased with all of the help I was given during the process of getting my dog certified. We are very happy with the entire experience.
  • Comment
Helpful (0)
Thank you
shawnaf4
Shawna F.
1 review
1 helpful vote
  • Message
  • Report
“Great service!”
March 26th, 2018
This was so easy to do! I ordered the best package for my dog n I I even got a discount for ordering it within 24 hours! Thats why I chose this website. I received everything they said I would n Im very happy with my package. Thanks!
  • Comment
Helpful (1)
Thank you
joanc136
Joan C.
1 review
0 helpful votes
  • Message
  • Report
“Quick delivery”
May 24th, 2018
The registration was easy and delivery of items prompt. However the free tag and holder was not received and my request for it was ignored. An email was sent twice regarding this to Ray and I still have not received the tag and holder?
  • Comment
Helpful (0)
Thank you
rachelb168
Rachel B.
1 review
0 helpful votes
  • Message
  • Report
“Love it”
April 27th, 2018
Love the vest and kit I got and the people that help me with the exchanges and support definitely recommend and have recommended this place to many people thank u so much
  • Comment
Helpful (0)
Thank you
rebeccah229
Rebecca H.
1 review
0 helpful votes
  • Message
  • Report
“Service great, carrier not so much.”
May 21st, 2018
This sight is very prompt. Received certificate and carrier timely. I would recommend. I carried my pet on flight with Delta with no problems. All went well. The carrier was not stable. I returned with no problem.
  • Comment
Helpful (0)
Thank you
logann6
Logan N.
1 review
0 helpful votes
  • Message
  • Report
“THANKYOU”
April 7th, 2018
Completely approve and recommend 100% thank you. My dogs are now service dogs and our lives have improved by your contribution to our lives fully and outstandingly. If I need anymore help or recommendations about the subject of service dogs I will immediately be going back to USA Service Dogs. Thank You Thank You Thank You.
  • Comment
Helpful (0)
Thank you
jhulianr
Jhulian R.
1 review
0 helpful votes
  • Message
  • Report
“Excellent service”
April 16th, 2018
Never thought it would be this easy but the site was easy to use and navigate. I just need to figure out how to order certain thingga but other than that excellent service
  • Comment
Helpful (0)
Thank you
amandae79
Amanda E.
1 review
0 helpful votes
  • Message
  • Report
“Quick, efficient, helpful and affordable”
March 27th, 2018
This team really had everything dialed in. They provide all the answers you could have and are there if you have any others. With package options, I was able to choose what was right for my family. The package arrived quick and right when they said it would. Thanks for being a reliable business throughout this process. Would definitely recommend!
  • Comment
Helpful (0)
Thank you
rayc129
Ray C. – USA Service Dogs Rep
Thank you Amanda, we appreciate your business and welcome you back any time.
sandyt53
Sandy T.
1 review
0 helpful votes
  • Message
  • Report
“Great service”
April 7th, 2018
Thank you for helping me to register my dog as a therapy dog. Your products have been very helpful for Ginger become a working dog. Thank you
  • Comment
Helpful (0)
Thank you
franb30
Fran B.
1 review
0 helpful votes
  • Message
  • Report
“Totally satisfied”
March 29th, 2018
Very Quick and Efficient. Easy to order. I made a mistake (click on the wrong size) in my order and contacted USAServicedogs.org by email to see if they could help me. I was 100% satisfied with the resolution of MY mistake. It was a pleasure dealing with this service.
  • Comment
Helpful (0)
Thank you
lucianag6
Luciana G.
1 review
0 helpful votes
  • Message
  • Report
“Outstanding”
March 29th, 2018
Very kind and helpful customer service. I would recommend! I ordered a small collar and an extra large vest. The custom service notice right away and called to verify if the order was correct. In fact I needed both extra large. It avoided me unnecessary head aches.
  • Comment
Helpful (0)
Thank you
janetd71
Janet D.
1 review
0 helpful votes
  • Message
  • Report
“Excellent service & response time!”
April 4th, 2018
Questions were answered promptly, material is quality & timely! Vest is well made and certificate and cards are great!
  • Comment
Helpful (0)
Thank you
senitap
Senita P.
1 review
0 helpful votes
  • Message
  • Report
“Premium Service!!”
March 29th, 2018
I Love this site,I ordered my package and downloaded everything the same day! 2 days later the hard copies arrived,Ive already recommended this site to coworkers and friends.
Thank Guys
Senita P
  • Comment
Helpful (0)
Thank you
glenm61
Glen M.
1 review
0 helpful votes
  • Message
  • Report
“Totally satisfied”
March 30th, 2018
Very Quick and Efficient. Easy to order.I enjoyed making my purchase with USAservice dogs they gave me all that I needed to have and the price was great.
  • Comment
Helpful (0)
Thank you

Q&A (11)

Question:

Yes, understand registration applies for canadians as well but told i need a usa zip code, how is this going to impact receipt of the registration

Answer:

We can ship to Canada but you may need to get in touch with support to make sure our shipping team has the correct address.

By Ray C.,
Question:

Does your registration allows dogs to stay in hotels or vacation rentals, as well as air travels?

Answer:

Hi Huguette, Yes, our registrants have been successfully using our registration materials for years to eliminate hassle when traveling in exactly these circumstances.

By Ray C.,
Question:

Is usa service dogs a credible website? i registered my dog today, but i am beginning to see things that this website is a scam.

Answer:

I can assure you the site is not a scam. If you are not happy with your order there is a 100% money back guarantee. Where are you reading that?

By Ray C.,
Question:

For registering my dog as a therapy dog, does he need to have completed training?

Answer:

No, he does not. Therapy dogs typically are for companionship and do not typically function like service dogs do. However, they are expected to be trained behaviorally just like any other dog.

By Ray C.,
Question:

If i order an esa letter will it be from someone in the state i live in?

Answer:

We try to assign therapists according to the state you live in wherever possible.

By Ray C.,
Question:

Does a companion get to go on the plane for free? or do i need a doctor form to show an emotion support dog?

Question:

Can you bring a dog on an airplane with a service certificate from here?

Question:

Does this enable me to take my dog on any flight and in hotels with out doctors certificate?

Question:

Do you have a template for the letter my doctor needs to sign?

Question:

Will you send me the service dog cards? if so how long does it typically take to arrive

Can’t see your question? Ask to get answers from the USA Service Dogs staff and other customers.

Posting guidelines
Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?
Show all questions (11)

Sitejabber for Business

Gain trust and grow your business with customer reviews

Start free account Gain trust and grow your business with customer reviews

About the business

While you understand how much you rely on your service dog, others may view your companion as a nuisance. Many businesses don't allow dogs on their premises. However, while not required by the ADA, service dog documentation helps to eliminate hassle and questioning, and these same businesses will be more than happy to allow your furry friend inside their building, when they know it's your service dog. Save yourself stress. Get your service dog registration, vests, leashes, and tags from USA Service Dogs!

Company Representative

rayc129
Ray C.
Owner / Executive

How do I know I can trust these reviews about USA Service Dogs?

  • Sitejabber’s sole mission is to increase online transparency for consumers and businesses
  • Sitejabber has helped over 100M consumers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
To find more information about reviews and trust on Sitejabber.com please visit about us
Have a question about USA Service Dogs?

Similar businesses you may also like

Chewy.com
Chewy.com
503 reviews
Petsmart
Petsmart
527 reviews
petMD
petMD
88 reviews
Petco
Petco
233 reviews
American Kennel Club (AKC)
ValleyVet
ValleyVet
616 reviews
See more Pets Businesses
Average Rating
Number of Reviews