USA Service Dogs Questions & Answers

Hi Toby, According to the Fair Housing Act, valid service animals and emotional support animals are not considered pets and thus are exempt from standard pet policies like extra pet fees or weight and size restrictions, or a no pets policy. Although rare, some jurisdictions may have laws in place allowing single family landlords and apartment complexes under 4 units to Registering your dog with us may not be necessary as all that is required by the ADA is verbal assurance that your dog is a service dog, and with emotional support dogs, you may only need a letter from a therapist to show your landlord on top of any registration papers.

Hi Darrel, Our registrations are recognized in all 50 states and we have a 96% satisfaction rating. We would also like to remind you that according to the ADA, registration is not required and the only thing that is required by law to have a service dog is verbal assurance that your dog has been trained to be a service dog. Registration ID cards, certificates, tags, vests, etc are not required by law although many people find that having these materials with them makes their lives much easier as they help to avoid hassle and allow people to instant recognize your dog as a service or emotional support dog. Additionally, many business establishments, apartment complexes, and airlines require the use of registration paperwork and/or vests, tags, etc so we would advise you to check in advance about what is required.

Unless you need an ESA letter, we do not ask for a psychological evaluation for the purchase of service dog identification accessories like registration IDs, vests, leashes, tags, etc.

Hi Judy, typically an emotional support dog would help with those conditions, although a service dog could be appropriate if it could be trained to assist you with specific tasks such as walking, getting out of bed in the morning, and alerting others to health episodes.

Hi Donald, please consult this webpage for more information about flying with a service dog on AA: https://www.aa.com/i18n/travel-info/special-assistance/service-animals.jsp

Yes, please choose service dog when navigating our site to purchase service dog identification accessories.

Hi Carol, please call us at 888-656-DOGS or e-mail us at orders@usaservicedogs.org. I will let our agents know to look out for your order. Thank you.

We can ship to Canada but you may need to get in touch with support to make sure our shipping team has the correct address.

Hi Huguette, Yes, our registrants have been successfully using our registration materials for years to eliminate hassle when traveling in exactly these circumstances.

I can assure you the site is not a scam. If you are not happy with your order there is a 100% money back guarantee. Where are you reading that?