Took months to arrive. I had requested a refund as I had already purchased other shoes, they had agreed, but nothing happened. Then out of the blue this shabby little packet arrived looking like it had been used as a temporary game of football. General impression of the shoes: cheap and flimsy. Conclusion: Never trust rubbish advertised on Facebook, they are making a fortune as a gateway for all kinds of rubbish merchandise without accepting any responsibility.
The Buffalo has zero support and the bottoms are made of plastic. The upper part that appeared to be leather on their website is actually faux suede, man made material. There is no rubber, leather and absolutely ZERO support.
Where is the leather? Where is the Support? Where's the rubber sole?
Purchased 2 pair March 2020, it took 3 months to get them. Was unable to get my money back or shipping costs to return them. So I'm stuck with shoes sho crappy, I can't sell them at a yard sale and I can't give them away. Pure garbage.
After waiting in anticipation at receiving what looked like smart rugged boots, I was sadly disappointed at the product when I opened the package. Flimsy. Cheap and awkward to wear as the cheap ' very faux leather is very flimsy as are the soles.
There is NO information as to where how or what these shoes are made. No information labels at all!
I assume China is the culprit responsible for making and marketing said product.
A regretful purchase. Steer clear of this Oulos company in future!
Slow to get here, but I received a timely email response with a link to track shipment far better than Shop app. Received today and I'm happy with the product. What I expected and will wear around the house as I do other brands like Ugg, Duluth Trading and Bear Paw. These are actually as comfortable as my more expensive Ugg's.
Ordered my shoes in April 2020 and like many others who have complained, here I am sitting at the end of August with no shoes. Complained multiple times to the company only to receive he same automatic response saying how covid-19 has slowed down shipments. Never has anyone reached out to me with any real non pre scripted bs.
Stay away from them, do not waste your time or money. You can find similar products elsewhere and you might actually receive them.
We ordered shoes on April 20,2020. Today is June 29,2020 and still nothing. The tracking just says they have been in California since May 20,2020 and I live in Washington. I tried emailing and asking for money back and all I got was 'here is your tracking number'. I am done, just contacted bank and put a dispute on purchase. What a joke.
Ordered a pair of shoes from this company in April, 2020. As of August, no shoes. After a couple of emails welcoming me to the "family" and claiming that the order was on its way, nothing. If this were just my experience I might blame the post office or the COVID-19 difficulties. But reading over the other reviews, this is the norm. Buyer beware!
The delivery time, quality and fit is extremely poor. After waiting ages for my shoes I cant get them on they are to narrow and to tight. The quality is crap, the suede is a poor imitation of the real thing and even if they fit which they dont they would not last more than 5 minutes. These are meant to be premium shoes! I think I've been scammed
These shoes took about 6 months to get to me and are the cheapest things I have ever seen. They are not even worth 10 dollars. They fit terrible, extremely narrow. So even if I wanted to wear them, I cannot. They told me to return them to a Address in Spain. That would be just burning more money on something not worth it. YOU HAVE BEEN WARNED
I had thought I was scammed because it took so long for this order to come and in my haste I spoke horribly about this company not taking into consideration covid-19. I have now received my shoes and I like them very much. I'm sorry I was misled by people who also didn't give time time. I'm very happy with my purchase thank you for your service
Complete scam! My order was lost and even with confirmation from the delivery company Oulos refuses to refund me. Scandal! I take legal action! I am French and live in France.
Do not buy from this company. I purchased my shoes April 19,2020. It is now June 3, and I have not received them. It is a scam. Sophia Brown sends out a pre written form email that always says the same thing. ZERO STARS since they are thieves.
This is not some company nestled in the Pacific Northwest of the United States as the pictures on the website might suggest, it's just another scam. If you do happen to receive your shoes be prepared to wait around four months for them.
I ordered my shoes 4/*******. Today is 6/4/2020. I am still waiting for the shoes. Sent 2 emails to customer service via rheir "Shop" tracking app and received no answers. They have no address, no tel# to call. Terrible company. They sure are not in business of having repeat happy customers
Same situation as others posting here. A month and counting and no shoes. The first few complaints resulted in customer service response - and a complimentary gluten-free cake recipe? - now they just ignore my inquiries. Hopeless.
As I am now part of the herd, I am saddened by the lack of care greed has on others, this company has not been forthcoming with me or any of these other folks! Therefore I too hope that my shoes will arrive. Trusted that Facebook had our backs, however I made the mistake to trust! Uff da! Why did I do it!? I can't afford to throw away $60. But I did! Looks like I will sign up with any class action suit against this "company"
I ordered a pair a shoes last spring and they still haven't arrived after nearly 3 months. There is no phone contact and all I've gotten is the run-around from customer service. AVOID
Not impressed. Made with poor material - I paid $60 for a glorified bedroom slippers. I put them on and the lace holes ripped.
But on a possitive note, they did send something that looked like they belong on feet. The shoes appear to be made from a vinyl cow. Their return policy is useless, it takes 6 months to get the shoes and the refund is store credit for more useless shoes.
Haven't received any communication in days. Broken English on website and in reviews. I was able to find the shoes being sold elsewhere online. Used COVID-19 as an excuse for delays in initial email. Don't buy.
I ordered shoes months ago, and have yet to receive them. Pretty sure this is a total scam. Customer service says they're in the way, and send some general shipping timeline. They've sent the same phony Usps number twice.
Overview
The company faces significant challenges regarding customer satisfaction, primarily due to prolonged shipping delays and poor product quality. Many customers report waiting several months for their orders, often receiving items that do not match their expectations in terms of materials and craftsmanship. Complaints about inadequate customer service, including unresponsive communication and ineffective return policies, are prevalent. While a few customers express satisfaction with their purchases after long waits, the overall sentiment leans heavily towards disappointment, indicating a need for improved transparency, product quality, and customer support to enhance their reputation.
This summary is generated by AI, based on text from customer reviews
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members