I ordered shoes months ago, and have yet to receive them. Pretty sure this is a total scam. Customer service says they're in the way, and send some general shipping timeline. They've sent the same phony Usps number twice.
I ordered from Usaoulos on May 6,2020. Supposedly they were shipped on May 11. To date I have requested updates twice and received email replies both indicating that the order is still in transit, along with identical paragraphs about "the worldwide epidemic." Both came from Sophia Brown, whose name I've seen elsewhere on this thread. As others here have stated, my tracking continues to indicate that the product hasn't arrived at USPS yet. I've just protested the charge with my credit card company.
I purchased a pair of the OD green shoes several months ago after seeing an ad on Instagram. After several weeks they had not shown up and the order said they had shipped but gave no further info. I looked at other reviews and came to the conclusion I just got scammed out of 60 dollars. So I moved on, yesterday they came in the mail after almost 4 months of waiting. They are exactly as expected and very comfortable. I believe covid hitting them probably had something to do with the shipping delay. I'm sure things will be back to normal soon and shipping will be expedited.
I ordered a pair of shoes a month ago but they are still saying that it's not shipped yet. I don't trust them anymore
After 4 months shoes arrived, I had already moved on and forgotten about them. I treated them poorly over emails thinking this was a scam. This is not a scam.
In regards tho the shoes, they are super comfortable and more like indoor shoes for Canada weather (Rain and / or snow). My credit card refund the money, i will call them and have them take back.
I bought a $59.99 pair of oulos premium buffalo shoes. Size 10.5, Color Khaki, 9.99 shipping with tracking number through fedex.
Holidays came in between my purchase and processing time, (not based in the us) figured either way send an email to check on status. No response yet. I waited 7 days after purchase for my tracking number to update, it did not. I emailed and its been 3 days. When I get a response, update in shipping or the shoes I'll edit this review until than. Buyer beware. I went to the website directly, reviews weren't too bad. I have a funny feeling.
Honestly thought I was scammed out of my money for awhile and gave up hope. However, they finally arrived and are exactly as expected. I believe Covid hit the world and they most likely bit off a little more than they could chew. They definitely need to work on their email updates...
I ordered a pair almost 3 weeks ago due to a targeted facebook ad (I had been looking at getting a new pair of shoes). Looked cool, so I bought a pair of "Buffalos" for $70 with insurance.
Fast forward 3 weeks, 4 emails, and 1 response from support I just got basically saying "give it 5 days" (newsflash, its been nearly 20 days) and still no update on my tracking order. It says its pending shipment from California and has not changed.
There is no customer support number - probably some guy in his parents basement drop shipping shoes from Alibaba running a "business". Thankfully I work in in technology and they'll be taken care of - total scam.
Do NOT buy from this "company". There is absolutely no indication that they are a real company, no real customers (all fake pictures and reviews), and no indication whatsoever that they "help the buffalos".
If you run this company, go do yourself a favor and get a job, you clearly dont know how to run a business.
Same as everyone here, frustrated. I feel as if we all impulse purchased these shoes so perhaps thats something to reflect on but it feels right lousy to be scammed. Only 1 "pair" purchased, I hope that is all they get from me.
To those who also feel that they have been financially injured due to wrongful actions of a corporation/business:
I am writing a review to gather momentum towards a class action lawsuit against Oulos. Just a few of us united can stand up to illegitimate businesses such as Oulos, and offer solace to those who are also out 60 bucks.
To express your interest in taking action, email united. Against. Oulos (AT) gmail (DOT) com.
I thank you my fellow exploited patrons.
I, like the rest of you, ordered a pair of shoes on 4/8/2020 and opted out of the tracking. After 1 month of waiting, I emailed them to see what was up. I did get a reply and it said the worldwide pandemic was the reason for such long delays. Ok fine I get it things are crazy. So I wait another 3 weeks and message back in saying it's been 7 weeks and still nothing. What's up and that's when I received almost the same reply. They didnt offer a resolution. I even asked for tracking because 7 weeks is a ridiculous! I ended I'm up filing a dispute with my credit card & I got my money back! BEWARE OF THIS COMPANY!
This is my 2nd review and I must first apologize to the company for my first one... but really folks, did it need to take 2 months to get here. It did and that is why like so many others I called it a scam, notified them I was doing so, and forgot about it. So then they came, were extremely nice, and fit perfectly. Good luck to the rest of you!
Ab
T
I ordered the shoes on April 19th. I still have yet to receive them. Tracking number says they are somewhere in California. Never received the shoes, I'd avoid this company/product.
Ordered 3 weeks ago. Given a tracking # that never works. When I email my concerns they have excuses, but no updates. DO NOT BUY FROM THEM. They told me coming from China. Other buyer was told shoes were coming from Spain.
My stomach dropped when I read these reviews. I think this is the first time I've realllly been scammed with an online purchase. Sigh. Big wake up call. My hard earned money out the door. I emailed customer support and no response. Also, tracking number doesn't update. I'm so pissed. In the future, how does one verify a business?
Pretty sure this is a Scam business. My order isn't on the tracking look up and receiving standard autogenerated messages from support. They advertised as Oulos Australia where in fact they are not. Annoyed with myself on this impulse buy when should have googled the reviews first. Hope i can get my money back.
Like others, I saw these shoes on Instagram and thought they were cool. I ordered them on April 18th and I got them today July 20th. So while not scamming me out of money, they did take a VERY LONG time to send them.
Still waiting for a "courier" to get the shoes to a shipper in Spain. (Covid-19-speak for "we got nuthin'".) Waiting over a month now nice emails from them. "Be patient, Corona Virus, blah-blah-blah".
Meanwhile, it's the sounds of crickets.
Paid my money and waited 90 days for the shoe to arrive, so narrow it like a shoe for child, I pulled my foot out and the insole came with it. I asked for return information and was told " you pay to return it and we give you store credit" I don't want to go through anymore nonsense. Good luck Olous you suck
So, personally I don't think it's a scam. Although I did order my boots April 16 and I have not received them yet. Just like everyone else my tracking number did not update, and it says no tracking number available. I contacted the company and they did update me and letting me know that they had issues during the Covid situation. Which I expected and definitely understood. The part that bothered me is I wanted help seeing if I can find them etc. unfortunately there was no help there. I think a lot of people but a lot of booths around the same time, I'm seeing a lot of people Who posted the reviews back in April. That's around the time they had that big sale, but no one can really predict this situation. It really sucks, I understand, but I also don't
Overview
The company faces significant challenges regarding customer satisfaction, primarily due to prolonged shipping delays and poor product quality. Many customers report waiting several months for their orders, often receiving items that do not match their expectations in terms of materials and craftsmanship. Complaints about inadequate customer service, including unresponsive communication and ineffective return policies, are prevalent. While a few customers express satisfaction with their purchases after long waits, the overall sentiment leans heavily towards disappointment, indicating a need for improved transparency, product quality, and customer support to enhance their reputation.
This summary is generated by AI, based on text from customer reviews
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Shoes Businesses
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members