Easirent

So Priceline and other travel websites allow this thieving business to accept reservations for cheap cars, but you won't get your car if they accept your reservation for 11pm. They close at 11, so no, there won't be a shuttle coming to pick you up and take you to their off-site location. Using their shuttle-location link doesn't work because the shuttles have stopped. Calling doesn't work because they're closed for the day. The dozen or so people who waited with me for more than an hour finally took taxis to our destinations, as it was too late (after midnight) to find another rental car. When attempting to get a refund for the money I was charged, they had the audacity to call me a no-show, and said even though my rental agreement was for 11pm, I should have been there earlier to pick up the car. Huh? Are they daft or just used to ruining people's business and vacation travel? They insisted I didn't call them --- but their office was closed and if they accepted messages ( I don't remember) I certainly would have left one. They should not be in business, nor should Priceline or Expedia allow for them to be partners in crime.

Dont ever rent a car from this SCAMMERS! We reserved a car here through priceline.com last Thanksgiving. When we got there there they dont have car available eventhough we already paid for the reservation. They overbooked. Staff was very rude! Saying its not their responsibility and theres nothing they can do. No apologies and regrets. When we try to cancel our payment through priceline They called EASIRENT to confirm they dont have a car. No one answeres the phone. The next day Priceline called them again and said that we were no Show so we cannont get our money back! Eventhough I have a proof that we took UBER back to the airport to find another CAR. Pathetic Loosers working there scamming people! You will get Karma and this bussiness will not succeed with this kind of people!

I had the worst experience ever with the lady on the front desk, she was rude to all customers including myself like it was our fault she was working on Christmas day. She literally left me standing to get her break. I would never rent from easy-rental again. I'll be more than happy to receive a call from management and explain everything I experienced during my visit. I will make sure non of the people i know would rent from them too. Also, it's been a couple of weeks since I returned the rental car and still did not get my deposit back.

Their emails come from Holday cars. They call themselves Easirent. They are the only company I know who possibly split their identity since they know they're crooks and they are habitual offenders. They take money for the entire tenor and refuse to give you the car for a shorter period! SERIOUSLY! And then they blame the client for not informing them about a delayed flight! The audacity in today's world is just unacceptable.

Easirent is atrocious. They didn't have the car I reserved - didn't have any car at all - so my family and I were stuck at the airport with no transportation. And easirent did exactly nothing to help resolve the situation or offer any assistance. What's the point of even making a reservation if this is how it goes?

DO NOT be tempted to check it out for yourself - you'll regret it

I recently used the service. A refund deposit of $500 was debited from my account within 2 minutes. It is advertised refund return 3-5 business days. I finally got thru to speak to someone and she said refund 7-10 days (business). Will not recommend.

I reserved for 3days on 2/4/24, but used only 2 days, but they still charged me for the full 3 days. When I call them. I was told it was my fault not using the full reservation period and they do no refund.They should have told me upfront. I have never experienced this with other rental companies before.

Horrible experience from service to ripoff add-on charges.
Not in the airport rental terminal so walked 10 minutes then waited 1/2 hour outside for shuttle for a 15 minute ride to the rental office. Would save an hour if rented from any other company at the airport.

Then the ripoff began. They advertise very low rates and then want to add $15/day for spousal driver, $25/day for a EZ toll box and then said my Expedia collision insurance was not enough and claimed I needed extra liability insurance and that my Visa card does not have any insurance. So they would have wanted to add another $40/day - all this on top of a rental charge of only $25 per day.
Said no thanks, took the shuttle back to the rental center at the airport and got a larger car, with insurance, for $90/day.
Live and learn

I (from Alberta, Canada) rented a vehicle from Easirent through Expedia. When I came to pick up the vehicle in Las Vegas, the clerk informed me that the collision damage waiver (CDW) that is included in my premium credit card would not be accepted and neither would the CDW I have through my own car insurance. He wanted to charge me approximately 1.5 times the cost of the car rental fee just for insurance (on top of the rental fee I had already paid). If I didn't pay, they would not give me a car. The online company policy states that CDWs are accepted. I cancelled the rental because of breach of contract on part of Easirent. They refused to refund my money. I have rented vehicles in many parts of the world and have never encountered such a scam.

This is a very cheap car rental company that makes its money on folks looking for a deal. There are no deals here. The company is shady with very strange rules about car rentals, They make reservations for cars they do not have and because they are offsite of the airport, you do not have the ability to shop around after they tell you that the wait for a car is 1-6 hrs. There are a number of hidden charges with each rental that shoots the prices up to what other actual car rental companies charge. Cars are given to you DIRTY and smelly but it's take this or wait another hour or so for a car to be returned before we have one for you, This is NOT how we rent cars in the USA.

Absolute trash of a company. I found a used syringe right outside the front door. The inside of the place stank of low-grade marijuana. The staff was unattentive and unhelpful. The place itself was misleading and VERY difficult to find. I had to spend an extra 60$ just getting to this ghetto $#*! place. Then they denied me because I did not purchase 3rd party full coverage beforehand like I knew or anything. Absolute bottom of the barrel trash company.

Frequent car rental customers, but first time (and last) with Easirent. Be prepared to wait in line for an hour +, mostly due to the fact that they try to add all kinds of additional feels which make your rental about 4 to 5 times as much as what you reserved at. In addition to your quoted price, plan on paying an extra $29.99/day purchasing their insurance coverage. I have full rental coverage with my policy as well as full coverage in general since my personal car is brand new. This wasn't good enough, even though I produced the policy as evidence using my insurance company's app. Also, no driving out of the local area. This will cost you an additional $20/day. Oh yeah, also better not exceed 20 miles day. You'll get fees for that as well. This place need to be shut down by the BBB.

We booked the car through expedia, paid in full and called in advance several times to make sure we have a car as the flight is late ~ 6:30PM. We got to the rental place, got in line, waited for an hour and a half and then was told there was no car. If we wanted a refund we will have to get it ourselves (not from them). I was speechless. Avoid Easirent at all cost!

That's unacceptable! Came to Fort Myers FL airport on Saturday night pick up my rental car, and they're announced that there is no cars available! It's dark outside, I'm not familiar with area/ state. No one called me or email me with to let me know about.
Young man at the customer service very careless,instead of apology told me to shut up when I start complaining about all situation. Ruined my all vacation. Called many times to get my money returned with no luck
People, run from this company! I can't believe that they're still in business after so many complains here

One star is too many!

Absolutely the worst, web site says pick up car Tampa International airport. Actually you have to shuttle to an Off site location. To make matters worse when declining supplemental insurance I was then asked to provide my own copy of my auto insurance "shame on me for reading the fine print" I commented on this is the first I've been asked after a couple rude comments from her I locate a email showing an attachment receipt with my policy number. The counter worker says a quote is not acceptable. I replied it's a paid receipt with my account number, I was angry…. The counter worker had a major attitude where the supervisor was required to finish the process of my rental.

Spend the extra money and use a known car rental.

They scam you on their site and say unlimited miles and pay at time of booking. Once you go get your car it's $500 more and no unlimited miles and no way to cancel. So if you don't have 500 laying around your screwed out of the money you just paid. Nobody at customer service speaks English. They all say it's not their fault the place you pick up car changes the policy without telling them. Total scam.

I rented on 2/17/23 in Charlotte, NC. It took an hour to find the shuttle pick up areas since they do not have a sign or info on rental email. I called for a pick up but get a voice mail. Called repeatedly and finally called another # and got a human (30 more mins). Was told 10-15 mins which was actually 47 mins. Once at the rental site (off-airport). One woman working and 3 mens walking around the office. Another hour passed before I get a vehicle and I was third in line. Wasted 3+ hours. Not worth the time. The truck was not cleaned since water bottles were scattered in front and back. Gas tank was half full and noted as full. Next day someone called to ask which car they gave us as they did not know. Pay more and go elsewhere or your blood pressure will go up. Also, took 13 days and 4 calls to get deposit of $250 returned. DO NOT RENT FROM EASIRENT! Priceline should not offer rentals from them.

I'm shocked and disappointed that Expedia was affiliated with this company at all. Just look up their reviews. They barely have a 1 Star rating. Probably because there is not an option for No Star.
They are purposely located off site from the airport, so that by the time you get there and realize all the extra fees to be charged, you are more or less trapped. They were going to charge $25 every time you got on a toll road (for admin fees)... EACH TIME! I'm addition to paying the toll amount. Also, would have been $50 more PER DAY if we went out of state.
They are a scam and you will be disappointed, angry, and missing a lot of money if you do business with these people.
I implore you too cut ties with this company. Low rent, sketchy, scam don't even begin to tell the story.

In Las Vegas: you take the off site bus to catch another shuttle even further off site. Waited in line, about 9 people ahead of me, for 1 hours and 45 minutes. Every thing is done on paper. You don't get any paperwork to have a copy of what you are signing. They say they will email it to you. Holds take 3-4 business days to release I was told. If you value your time, go to any other car rental agency.

I have nothing to say other than we had great service from your agent at the Tampa location.

Sam went out of his way to accomodate us in every way.

I highly recommend Sam as a valuable employee. Thankyou so much!