After I arrive to DFW airport, I follow the instructions to go to the car rental and wait on a bus for external car rentals where I waited for 3 1/2 hours. They do not answer the phones at the Dallas location. I had to call reservations. Tell them I situation and she was quite perturbed to have to try to reach the Dallas office which I later found out was in the same building.
After 3 1/2 hours I went on part two of my terrible decision…. I got in the vehicle with this big girl who is driving and we had to listen to her music as she adjusted her Spotify and the volume accordingly and she's as she drank her spiked soda from QuickTrip. Brought us down the road through alleys and small side roads to come to a very isolated place where they rent these cars. I swear I thought I was renting from the Italian mafia.
I was number three in line. I already heard two clients get kicked out told to wait outside as they were complaining about the service. The rental agents amor like bouncers in a club. You are required to have your own insurance or pay $60 a day for there's.
After listening to all the ordeals and side shows. I decided, although meeting all the requirements I would not trust this company and I did not want to rent a car from them. I waited on the shuttle bus to take me back to the airport.
The big girl with the spike drink came back, but I didn't think she was going to leave because she never open the door to the van. She just pulled up and sat there with the doors closed, while me and other passengers just stood there waiting. We waited until another employee came and opend the door to the van and saying ver bad words about the big girl with the spiked drink. (I did hear him say LAZY) now that the doors to the van were open we all got on bord. I guess it's not in that big girls job description, to open the door to the van. As we drove back to the airport, we listen again to profane music with bad words, as she drank her spiked drink from Quiktrip.
I thought I was in a twilight zone. I thought I have landed on another planet.
I have never seen any types of scandals, nor have I heard of any type of policies as I did in that building of this car rental agency.
Absolutely amazing I was so appalled, that I was actually literally tempted to pinch myself a few times to see if I was dreaming or was I really witnessing all of what was really happening!

I suggested anyone who is thinking about renting from this agency to forget about it it's not worth it.

Horrible service very unprofessional they don't answer the phones and customer service is not even necessary. Forget about it being a priority.

STAY AWAY FROM HERE!

I arrived in Orlando at 9pm on a Friday and was told to call them the second i land and someone will come pick me up since they close at 10pm. Well i called them at 9:05 pm and just got a recording to stand out side at this location at the Airport and they will pick me up. Well me and my son at Orlando airport waited and waited and no show. I call all the numbers i could find of them and could not get a hold of a single living person. By 10:30pm i was freaking out cause this was the car i needed for the whole week and im stranded at an airport with my young son in a state we never been in before. Asking around to other pick up groups i see i was not alone in waiting and they even tried to call them as one worker for another car place knew the one driver. But couldnt get ahold of anyone eitherLucky i figured out how to use Uber as that saved me. Next day i call them and explained the situtaion and the lady was so darn mean and she just said we close at 10pm and i told her i was there at 9:05 and she just brushed me off rudely. And then she said they dont do pick ups outside of the airport. Im like you got to be kiding me as now i need to find a ride to their location to pick up my rental car. Thank you Uber again. When i arrived the lady was again rude and just talked so fast and she had bad english that i didnt understand most of what she said and just didnt care to re explain anything. I pick up the car and do my vacation with my son. I arrive a day early for personal reasons and didnt know where to park the car and i asked and no one could talk in english so i couldnt make heads or tails for anything they said. Guy did a walk around car and said its good and i signed the paper and after everything was done i left. Now i check my credit card statement and they billed me $28.26 for unknow reasons. I look at their site and got the email and emailed them and i get an error that Mail delivery failed. Tried twice and same thing. So now their email on their site does not work. I know when i call them tomorrow i will have to hope i get ahold of someone that knows english and that isnt rude to me. But this company is horrible and this unknown charge is BS. Do NOT use them EVER..

This was our first - and LAST - time renting a car with Easirent. We rented a car from the JAX airport location, and experienced the WORST customer service and car rental in 30+ years of travel. The hair-pin ride shuttle from JAX brought us to a tiny office staffed with 2 extremely rude, pissed-off employees whose only concern is to try and upsell EVERY customer an additional liability insurance plan that's stated in the fine print of the purchase agreement. We were told we could not decline their supplemental liability coverage and use our credit card's insurance coverage UNLESS we provided proof of our current auto policy, which thankfully I had, but this has NEVER been a requirement with ANY major car rental company we've used and is a deceitful way to extort extra fees to purchase unnecessary insurance coverage. The 2 staff members were TOTALLY RUDE and their "efficient method" of assigning cars was searching through a ridiculous little basket of keys! It was appalling and ludicrous. The SUV we rented was NOT cleaned or the "sanitized vehicle" the website promised. It was FILTHY INSIDE and STUNK horribly of CIGARETTE SMOKE which inflamed my husband's asthma. We had to use our OWN disinfectant wipes to clean the steering wheel, controls, doors etc and the wipes were FILTHY! Additionally, the exterior was full of dents & chips (which we documented w/pictures). This was only a 2.5 day rental, so we stuck it out, but had it been longer, we would've returned the car IMMEDIATELY and rented elsewhere. The entire experience was AWFUL and I will post this review on EVERY SITE i can to expose what a HORRIBLE, MONEY-GRUBBING company Easirent is and will tell as many people and websites as possible to NEVER rent from this disgusting, obnoxious company. This is an APPALLING, LOW-QUALITY car rental company that NO amount of discount is worth.