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PatPat Reviews Summary
PatPat has a rating of 4.3 stars from 6,266 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PatPat most frequently mention customer service, good quality and baby clothes. PatPat ranks 2nd among Kids sites.
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Service is so far and clothing fabric is nice and best quality Customer service is very good and very helpful
Im absolutely delighted with the PatPat service! I recently ordered several things for my babies and I was pleasantly surprised by the quality of the goods and the speed of delivery.The clothes turned out to be not only stylish and fashionable, but also very comfortable for children.In addition, the prices on the site are really affordable, which makes shopping here even more attractive. Thank you PatPat for excellent service and quality products! I will gladly order here again.
Jamar was able to address my concern well and understood my situation. He acted quickly and made sure my problem was solved. Thank you
Thank you for your feedback! We're delighted to hear that Jaymar provided you with excellent assistance and resolved your issue promptly. We'll be sure to pass along your kind words to him. If you ever need further assistance, please don't hesitate to reach out. We appreciate your support!
Purchased an item & received after Christmas (1st disappointment) fabric was very filmsy (2nd disappointment) & lastly customer would not refund the restocking fee (3rd disappointment). So if you thinking of ordering from here, I would think twice.
Hi Maria,
Thank you for your feedback. We’re truly sorry that your order arrived later than expected, that the fabric didn’t meet your expectations, and that the restocking fee added to your disappointment.
We understand how frustrating this can feel from a customer’s perspective, and we’ve been reviewing our policies to ensure they’re both fair and transparent.
Since then, we have made a lot of improvements to both our products and our services. We’ve enhanced the quality of our offerings, streamlined our processes, and strengthened our customer support to ensure a smoother and more reliable experience for every customer. Your feedback has been valuable in helping us identify where we needed to grow.
As proof of these efforts, we are proud to have achieved a 4.3 Trustpilot Rating (https://www.trustpilot.com/review/www.patpat.com), though we continue to work hard to improve even further. Our customer support team has also been trained to step in quickly should any issues arise, ensuring that customers remain informed and supported at every stage.
We’d love the opportunity to make things right, if you’ll allow us. Kindly provide your Order Number (if available), email address, and phone number so we can contact you directly and address your concern.
We truly hope you will allow us the opportunity to serve you again and to demonstrate the positive changes we’ve made. Our team is committed to providing you with the level of care, quality, and service you deserve.
All my grandson wanted was 2 jackets for Christmas and they couldn't deliver.counterfeit postage…..
Hi Jiyce,
We’re very sorry to hear about the delivery issue you experienced, especially with such an important gift for your grandson. The mention of counterfeit postage is very concerning to us, and please know that we take matters like this extremely seriously.
Since then, we’ve taken important steps to improve our shipping and delivery processes. We’ve partnered with more reliable couriers, implemented stronger tracking systems, and enhanced our communication so customers receive timely updates at every stage of their order. Our team is also working closely with logistics partners to minimize delays and quickly resolve issues should they arise.
As proof of these efforts, we are proud to have achieved a 4.3 Trustpilot Rating (https://www.trustpilot.com/review/www.patpat.com), though we continue to work hard to improve even further. Our customer support team has also been trained to step in quickly should any issues arise, ensuring that customers remain informed and supported at every stage.
We’d love the opportunity to make things right, if you’ll allow us. Kindly provide your Order Number (if available), email address, and phone number so we can contact you directly and address your concern.
Your feedback has been invaluable in helping us identify where improvements were needed. We truly hope you’ll give us another chance to serve you so we can show you the progress we’ve made. If you ever encounter a delivery concern again, please don’t hesitate to reach out—we’ll make sure to assist you promptly and ensure a smoother experience.
I ordered my grandkids two Mickie Mouse jackets and I got a email stating my order was shipped a week late got another email stating my order was in Kaufman Texas after that said email I received another email stating my order was stuck in customs then a week later I received another email at 2am stating my order was canceled and I would be getting a refund. Never will I order from these websites they are not trustworthy
Hi Lisa,
We’re very sorry to hear about your experience with your order for your grandkids’ jackets. We understand how frustrating it must have been to deal with multiple delays and then have your order canceled, especially when you were counting on it for your loved ones.
Shipping delays and customs holds can sometimes occur, but we know that the communication you received was confusing and disappointing. Please know that we’ve been working to improve this process by partnering with more reliable couriers, enhancing tracking systems, and ensuring clearer updates to customers so situations like this are handled more smoothly.
Since then, we’ve taken important steps to improve our shipping and delivery processes. We’ve partnered with more reliable couriers, implemented stronger tracking systems, and enhanced our communication so customers receive timely updates at every stage of their order. Our team is also working closely with logistics partners to minimize delays and quickly resolve issues should they arise.
As proof of these efforts, we are proud to have achieved a 4.3 Trustpilot Rating (https://www.trustpilot.com/review/www.patpat.com), though we continue to work hard to improve even further. Our customer support team has also been trained to step in quickly should any issues arise, ensuring that customers remain informed and supported at every stage.
Your feedback has been valuable in highlighting the areas where we needed to improve. We hope you’ll consider giving us another opportunity to serve you so we can show you the improvements we’ve made and provide you with the seamless experience you deserve.
Thank you and have a great day!
They have terrible costumer service half of the stuff that I ordered didn't arrive and they don't want to give me my money back
Stay away from them
Hi Magdalena,
We’re truly sorry to hear about your experience and how it made you feel. We understand how upsetting it must have been not to receive part of your order and then feel unsupported when you reached out for help. That’s not the experience we want for our customers.
Please know we take concerns like this very seriously. Our policy is always to ensure customers either receive their items or are properly refunded when something goes wrong.
Your feedback is very important to us, and we’re committed to improving both our customer service and overall shopping experience.
Since then, we’ve taken important steps to improve our shipping and delivery processes. We’ve partnered with more reliable couriers, implemented stronger tracking systems, and enhanced our communication so customers receive timely updates at every stage of their order. Our team is also working closely with logistics partners to minimize delays and quickly resolve issues should they arise.
As proof of these efforts, we are proud to have achieved a 4.3 Trustpilot Rating (https://www.trustpilot.com/review/www.patpat.com), though we continue to work hard to improve even further. Our customer support team has also been trained to step in quickly should any issues arise, ensuring that customers remain informed and supported at every stage.
We’d like to investigate your case further—if you could reach out to our support team with your order details, we’ll work with you directly to resolve this and make it right. Kindly provide your Order Number (if available), email address, and phone number so we can contact you directly and address your concern. We hope you’ll consider giving us another opportunity to serve you so we can show you the improvements we’ve made and provide you with the seamless experience you deserve.
Thank you and have a great day!
Bought 2 toddler's fleece jackets for 63C$, very disappointed. Very poor quality, Not as per pictures at all, looks very cheap and dirty. Would give zero star if choice provided. Would not recommend to but from PatPat.
Hi Terry,
We’re truly sorry to hear about your disappointment with the fleece jackets. We understand how frustrating it must have been to receive items that didn’t match the pictures and didn’t meet your expectations in quality.
Since then, we’ve taken steps to enhance both our products and services. We’ve strengthened quality control, streamlined our processes, and improved customer support to deliver a smoother and more reliable experience for every customer. Your feedback has helped us identify where we needed to grow.
As proof of these efforts, we are proud to have achieved a 4.3 Trustpilot Rating (https://www.trustpilot.com/review/www.patpat.com), though we continue to work hard to improve even further. Our customer support team has also been trained to step in quickly should any issues arise, ensuring that customers remain informed and supported at every stage.
Kindly provide your Order Number (if available), email address, and phone number so we can contact you directly and address your concern.
We hope you’ll consider giving us another opportunity to serve you so we can show you the improvements we’ve made and provide you with the seamless experience you deserve.
Thank you and have a great day!
Order skirt outfit for 6 yr old would fit 3 yr old got my son hoodies washed it all my wash TURNED BLACK REACH OUT TO COMPANY TOLD TO RE BUY IT W DISCOUNT NO WAY BEWARE BUYING FROM THEM CHEAP MATERIAL JACKET IS PAPER THIN AND THEN THEY SENT ME BABY CLOTHES I DID NOT ORDER SAYS 6 yr old literally looks like 1 yr olds if that
Hi Amy,
We’re very sorry to hear about your experience with the items you received. We completely understand how frustrating it must have been to receive clothing that was too small, incorrect, or not as expected in quality—and even more upsetting to have issues after washing. That’s certainly not the experience we want for our customers.
Please know that we take concerns like this very seriously. We’re working to improve our sizing accuracy, product quality checks, and order fulfillment processes to prevent situations like this from happening again.
Since then, we’ve taken steps to enhance both our products and services. We’ve strengthened quality control, streamlined our processes, and improved customer support to deliver a smoother and more reliable experience for every customer. Your feedback has helped us identify where we needed to grow.
As proof of these efforts, we are proud to have achieved a 4.3 Trustpilot Rating (https://www.trustpilot.com/review/www.patpat.com), though we continue to work hard to improve even further. Our customer support team has also been trained to step in quickly should any issues arise, ensuring that customers remain informed and supported at every stage.
We’d love the opportunity to make things right, if you’ll allow us. Kindly provide your Order Number (if available), email address, and phone number so we can contact you directly and address your concern.
We hope you’ll consider giving us another opportunity to serve you so we can show you the improvements we’ve made and provide you with the seamless experience you deserve.
Thank you and have a great day!
Site Design: Visually, the site is clean and easy to navigate. Product images are bright and clear to view details. Navigation menus are prominently displayed to hop between categories.
Pricing/Options: Prices appear to be affordable for the type of goods for sale. Customers can filter items by price, ratings, attributes like color. Payment and shipping info is readily available.
Customer Service: Contact info and frequently asked questions are easy to locate. There's also a live chat option to get quick help from representatives. Returns/refund policies are clearly spelled out.
I would give 0 starts if it was possible. PatPat clothes run small in size and didn't fit my child. I contacted PaPat customer service over 10 times to return items that were too small. Sent them pictures multiple times of the clothes along with all required info as per return policy. And nothing. I was ignored until 30 day return policy was over. Nedless to say I highly suggest to avoid this seller. Never again.
Hi Justina,
We’re truly sorry to hear about your experience and the frustration you went through trying to return items that didn’t fit. We understand how discouraging it must have been to reach out multiple times and feel like your concerns weren’t addressed—this is not the level of service we want for our customers.
Please know we take feedback like this very seriously. Since then, we’ve made improvements to both our products and services. We’ve strengthened quality control, streamlined our return process, and enhanced our customer support training so inquiries are handled quickly and efficiently.
As proof of these efforts, we are proud to have achieved a 4.3 Trustpilot Rating (https://www.trustpilot.com/review/www.patpat.com), though we continue to work hard to improve even further. Our customer support team has also been trained to step in quickly should any issues arise, ensuring that customers remain informed and supported at every stage.
We’d love the opportunity to make things right, if you’ll allow us. Kindly provide your Order Number (if available), email address, and phone number so we can contact you directly and address your concern.
We truly hope you’ll consider giving us another opportunity to serve you so we can show you the progress we’ve made and provide the seamless experience you deserve.
Thank you again, and we wish you a wonderful day!
I highly recommend PatPat. They have the cutest mommy and me outfits. My kids love to shop there. Also KARMI was very helpful with my return. Thank you so much
Just stay away from this app. It says free return but when you want to request a return you have to spend a long time to connect to an agent. Ask you lotf of questions about why do you want to return. For acceptance reasons like incorrect size or different than picture, they will respond you very impolite that you are lying! Then after taking your time, just say ok you can return but you have to pay for shipping! Which it costs to me $30 for an order that it was only two pieces! Sooo expensive items and very low in quality. If you order from this app you lose money and the free return is fake
Hi Sara,
We’re truly sorry to hear about your experience and appreciate you taking the time to share your feedback. Please be assured that it is never our intention to make the return process difficult or to come across as impolite.
While our policy includes free returns in certain cases, there are situations where return shipping costs may apply depending on the reason for return and location. We understand how frustrating it must have been for you, and we sincerely apologize if our communication did not meet your expectations.
Since then, we have made a lot of improvements to both our products and our services. We’ve enhanced the quality of our offerings, streamlined our processes, and strengthened our customer support to ensure a smoother and more reliable experience for every customer. Your feedback has been valuable in helping us identify where we needed to grow.
As proof of these efforts, we are proud to have achieved a 4.3 Trustpilot Rating (https://www.trustpilot.com/review/www.patpat.com), though we continue to work hard to improve even further. Our customer support team has also been trained to step in quickly should any issues arise, ensuring that customers remain informed and supported at every stage.
We’d love the opportunity to make things right, if you’ll allow us. Kindly provide your Order Number (if available), email address, and phone number so we can contact you directly and address your concern.
We truly hope you will allow us the opportunity to serve you again and to demonstrate the positive changes we’ve made. Our team is committed to providing you with the level of care, quality, and service you deserve. Please feel free to reach out to us directly so we can personally assist you and make things right.
No life,they promise return of product in 7 days and 8th day all the products got damage.
I brought their product and face the same.
It's expensive and fake products
Hi Julian,
We’re truly sorry to hear about your experience and the disappointment with your order. Please know that PatPat only sells authentic products designed in-house, and we take product quality very seriously. We regret that your items did not meet expectations, and we’ve been strengthening our quality checks and packaging process to ensure products arrive in excellent condition.
We also offer a return policy to support customers when things don’t go right, and we’re working hard to make this process clearer and smoother for everyone. Your feedback helps us identify where improvements are needed, and we appreciate you sharing it.
Since then, we’ve taken steps to enhance both our products and services. We’ve strengthened quality control, streamlined our processes, and improved customer support to deliver a smoother and more reliable experience for every customer. Your feedback has helped us identify where we needed to grow.
As proof of these efforts, we are proud to have achieved a 4.3 Trustpilot Rating (https://www.trustpilot.com/review/www.patpat.com), though we continue to work hard to improve even further. Our customer support team has also been trained to step in quickly should any issues arise, ensuring that customers remain informed and supported at every stage.
We hope you’ll consider giving us another opportunity to serve you so we can show you the improvements we’ve made and provide you with the seamless experience you deserve.
Thank you and have a great day!
They have good quality and good products the only problem I have with them they take too long to delivery the items and they don't have a customer service number,other than that I like them.
Hi Widna,
Thank you so much for your kind words about our products and quality—we’re delighted to know you enjoy them! 💕 We truly appreciate your patience with delivery times, and please know we’re working closely with our logistics partners to make shipping faster and more reliable.
For support, our customer service team is available 24/7 via calls, chat, and email, and we’ll be happy to assist you anytime. You can easily reach us here: https://helpcenter.patpat.com/en/articles/8679429-contact-us
Since then, we’ve also taken steps to further enhance both our products and services. We’ve strengthened quality control, streamlined processes, and improved customer support to ensure a smoother and more reliable experience for every customer. Your feedback has been valuable in helping us identify where to grow.
As proof of these efforts, we are proud to have achieved a 4.3 Trustpilot Rating (https://www.trustpilot.com/review/www.patpat.com), though we continue to work hard to improve even further. Our customer support team has also been trained to step in quickly should any issues arise, ensuring customers remain informed and supported at every stage.
We hope you’ll consider giving us another opportunity to serve you so we can show you the improvements we’ve made and provide you with the seamless experience you deserve.
Thank you again, and have a wonderful day!
I placed an online order and 5 minutes later I realized I ordered an item that I already had. I cancelled the order right away and was told I'd have my money back in 14 business days. That was February 18th. It is now March 11th and I still have not gotten my refund. This is not a company to trust.
Hi Donna,
We sincerely apologize for the frustration and inconvenience you’ve experienced with your order cancellation and refund. Waiting far beyond the stated timeline for a refund is understandably disappointing, and this is not the experience we want our customers to have. We are also reviewing our internal processes to prevent this kind of situation from happening again in the future.
Since then, we have made a lot of improvements to both our products and our services. We’ve enhanced the quality of our offerings, streamlined our processes, and strengthened our customer support to ensure a smoother and more reliable experience for every customer. Your feedback has been valuable in helping us identify where we needed to grow.
As proof of these efforts, we are proud to have achieved a 4.3 Trustpilot Rating (https://www.trustpilot.com/review/www.patpat.com), though we continue to work hard to improve even further. Our customer support team has also been trained to step in quickly should any issues arise, ensuring that customers remain informed and supported at every stage.
We truly value your feedback, as it has helped us identify areas where we needed to improve. Kindly provide your Order Number (if available), email address, and phone number so we can contact you directly and address your concern. We hope you’ll allow us the opportunity to serve you again and see firsthand the positive changes we’ve made. Please don’t hesitate to reach out to our support team directly—we’d love the chance to assist you personally and make sure your next experience with us is a perfect fit.
I have ordered on pat pat clothes for my kid. Still I have not received my order. I have placed my order on 06-02-2023….i have tried calling to customer care but I did not get answer from past many days. Send my order as soon as possible to door delivery….it's been very long. Refund my money back
Hi Shiva,
We’re truly sorry to hear that you haven’t received your order placed on 06-02-2023 and that you’ve had difficulty reaching our customer care team. We understand how disappointing and frustrating this must be, especially when the order was meant for your child.
Please know this is not the experience we want for our customers. We’ve been working to improve our shipping and communication processes so issues like these are resolved more quickly and customers are updated at every stage.
Since then, we’ve also taken steps to further enhance both our products and services. We’ve strengthened quality control, streamlined processes, and improved customer support to ensure a smoother and more reliable experience for every customer. Your feedback has been valuable in helping us identify where to grow.
As proof of these efforts, we are proud to have achieved a 4.3 Trustpilot Rating (see here), though we continue to work hard to improve even further. Our customer support team has also been trained to step in quickly should any issues arise, ensuring customers remain informed and supported at every stage.
We hope you’ll consider giving us another opportunity to serve you so we can show you the improvements we’ve made and provide you with the seamless experience you deserve.
Thank you again, and have a wonderful day!
This is literally the only thing we don't want to compromise with when buying an outfit for a newborn. After reading multiple reviews I went ahead and bought 6 outfits, (onesies, woollen clothes, 100 % cotton labelled one) for my nephew n imagine my embarrassment when all of them came out looking like flimsy rags with faded print.
I ordered for the us to be delivered in Seattle n from India (paid in Rs) do I don't know where it got delivered from but I was so disappointed especially when the pics of the clothes they have put is so good looking.
I'm never buying from here again.
Hi Radha,
We’re very sorry to hear about your experience and understand how upsetting it must have been to receive newborn outfits that didn’t meet your expectations. Quality is especially important when shopping for little ones, and we regret that what you received did not reflect the images shown online.
Please know that we’ve taken steps to improve our quality control and product consistency to ensure items match their descriptions and photos more accurately. We’re also working with our suppliers to strengthen fabric durability and overall craftsmanship so customers can shop with confidence.
Since then, we’ve also taken steps to further enhance both our products and services. We’ve strengthened quality control, streamlined processes, and improved customer support to ensure a smoother and more reliable experience for every customer. Your feedback has been valuable in helping us identify where to grow.
As proof of these efforts, we are proud to have achieved a 4.3 Trustpilot Rating (see here), though we continue to work hard to improve even further. Our customer support team has also been trained to step in quickly should any issues arise, ensuring customers remain informed and supported at every stage.
We’d love the opportunity to make things right, if you’ll allow us. Kindly provide your Order Number (if available), email address, and phone number so we can contact you directly and address your concern.
We hope you’ll consider giving us another opportunity to serve you so we can show you the improvements we’ve made and provide you with the seamless experience you deserve.
Thank you again, and have a wonderful day!
The second time I ordered a new outfit for my daughter they sent me an outfit with BLUE stains all over it... How does a NEW outfit have stains all over it... their chat person didn't even care. Just said they would refund the outfit and no apology. Ridiculous...
Hi Lindsey,
We’re very sorry to hear about your experience and sincerely apologize that the outfit you received arrived with stains. This is not the quality we strive to provide, and we completely understand your disappointment.
We also regret that our response during your chat interaction did not reflect the care and empathy you deserve. Please know that your feedback is extremely valuable, and we’ve shared it with our Quality and Customer Care Teams to ensure improvements are made.
Since then, we’ve taken steps to enhance both our products and services. We’ve strengthened quality control, streamlined our processes, and improved customer support to deliver a smoother and more reliable experience for every customer. Your feedback has helped us identify where we needed to grow.
As proof of these efforts, we are proud to have achieved a 4.3 Trustpilot Rating (https://www.trustpilot.com/review/www.patpat.com), though we continue to work hard to improve even further. Our customer support team has also been trained to step in quickly should any issues arise, ensuring that customers remain informed and supported at every stage.
We’d love the opportunity to make things right, if you’ll allow us. Kindly provide your Order Number (if available), email address, and phone number so we can contact you directly and address your concern.
We truly hope you will allow us the opportunity to serve you again and to demonstrate the positive changes we’ve made. Our team is committed to providing you with the level of care, quality, and service you deserve. Please feel free to reach out to us directly so we can personally assist you and make things right.
I ordered something for my daughter in June 2022 and never received it. They refused to send me back my money. It's now been 6 months later. Don't purchase from them.
Dear Valued Customer,
We’re very sorry to hear about your experience and sincerely apologize that you never received your order. Waiting that long without resolution is unacceptable, and we completely understand your frustration.
Please know that it is never our intention for any customer to go without their order or refund. Your feedback is very important to us, and we would like the opportunity to review this further and make things right. At your earliest convenience, please reach out to us at [https://helpcenter.patpat.com/en/articles/8679429-contact-us] with your order details so our team can investigate and assist you directly.
Since then, we’ve taken meaningful steps to enhance both our products and services. We’ve strengthened quality control, streamlined processes, and improved customer support to deliver a smoother and more reliable experience. Your feedback has helped us identify key areas for growth.
As part of these efforts, we are proud to have achieved a 4.3 Trustpilot Rating (https://www.trustpilot.com/review/www.patpat.com), while continuing to work hard to improve further. Our customer support team has also undergone additional training to ensure quicker responses and proactive communication should any issues arise.
We truly hope you’ll allow us the chance to serve you again and experience the positive changes we’ve made. Kindly provide your Order Number (if available), email address, and phone number so we can contact you directly and address your concern. Our team remains committed to providing you with the level of care, quality, and service you deserve. Please don’t hesitate to reach out so we can personally assist you and make things right.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
It's fantastic to hear about your positive experience with PatPat! We're thrilled that you're delighted with the quality of the goods, the speed of delivery, and the affordability of our products. We strive to provide stylish, comfortable, and affordable options for families, and we're glad to hear that we hit the mark for you. Thank you for your kind words, and we look forward to serving you again in the future!